Show/Hide Custom text field based on Insight Object custom field selected value.

[Sam Bartolome]

Hi,

I would like to know if there is the possibilit to show/hide a custom field depending on the selection of an Insight Object.

I have used the below code which it meant to work for 2 custom fields but it doesn't apply with an Insight Object

def resolutionField = getFieldById("customfield_11122")
def fixVersionsField = getFieldById("customfield_11127")

if ("customfield_11122" == "Order (ITSM-19529)") {
fixVersionsField.setRequired(true)
fixVersionsField.setHidden(false)
}
else {
fixVersionsField.setRequired(false)
fixVersionsField.setHidden(true)
}

Any help will be appreciated.

Thanks

[Sam Bartolome · Accepted solution]

Finally I've managed to get it working.

It seems the selectable option from the Insight Object should be only the number and not the name neither the name and number altogether. And probably to convert the option to String too

def resolutionField = getFieldByName('resolution')
def fixVersionsField = getFieldByName('fixVersions ')
fixVersionsField.setHidden(true)
def resolutionOption = resolutionField.getValue()

if (resolutionOption.toString() == 'ITSM-19529') {
fixVersionsField.setRequired(true)
fixVersionsField.setHidden(false)
} else {
fixVersionsField.setRequired(false)
fixVersionsField.setHidden(true)
}