How to allow customer to add approvers after the request has been created

[Mike Polselli]

Is it possible to allow a customer to add, modify, etc. approvers to a request after it has been created? They can add one while they are creating the ticket but it doesn't appear an approver can be added after the fact from the customer portal.

[Alexandre de Sousa · Accepted solution]

Hi @Mike Polselli , how are you doing?

Unfortunatelly you can't allow your customers to do this.

We have here, in the community, similar discussions about customers edit ticket informations after the request has been created, as you can see clicking here . 

It may be worth watch some of them and the voting in case of Atlassian implements this in the future.

Furthermore, you can vote for this new feature here .

BR,

Alexandre de Sousa.

[Mike Polselli]

That's a shame, I'll vote and watch that request but its 7 years old at this point so I'm not super hopeful.