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Community resources
Community resources
- Community
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- Jira Service Management
- Questions
Jira Service Management
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How can I define the field length (characters and spaces) of a single- and multi-line text field in a form?
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Hi, we have the same SLA in some proyects, but in two of them it is not working as expected. The projects follow the same workflow and the query and conditions are exactly the same in all of them. We...
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We have set up a service management for our agents, where when they send an email it automatically gets logged in as a ticket with the name of the email thread. Sometimes though, when a reply is m...
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From the Portal group, I deleted the General group which was included Submit a request or incident and Ask a question. How can I add them again to the Portal of Project? Now I can add only emai...
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We want to give our users the possibility to comment a knowledge article visible on the Jira Service Management customer portal. Actually, the users can only answer with yes or no at the questi...
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Hi, I can't find a way to automaticaly escalate tickets created by customers to opsgenie major incidents. I only can see option to do it manually by Create Major Incident button in issue view. I wou...
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Hello, I would like to create projects in this format in Jira: * company `- Apps `- iOS `...
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In our service desk we have 2 agents, completely setup the same. 1 receives mails , the other one does not. I noticed: User 1 & 2 are agents, user 3 is JiraMasterAdmin User 1 & 3(admi...
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When a user is mentioned in a ticket @User, the notification email shows User1 mentioned you on SD-37 -------------------------- Hi [~accountid:*insert nonsense accountid*], &n...
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Hi, For our use-case (enabling SSO through the Service Desk portal for users that don't have a product license), we are creating our customers accounts through API with a Batch that reads our ...
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Hello Support, 1. We are creating the support request from the JIRA API, which is integrated in the application 2. We got unknown email gets as a Reporter. 3. Unknown email is not provi...
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We have JSD and from Customer Portal we would like to allow the customer to be able to save the KB articles either as word or pdf. Any help on how to provide this would be appreciated.
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Hey Everyone, In an effort to find more unique ways to utilize Jira in our organization, I'd love to hear about your organizations most unique use cases! I like to think that my use case is pretty ...
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We would like to disable the customer portal that opens tickets, customers open tickets through our platform now and we no longer want this option.
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We have several projects under our parent co, Company A, that seem to share portal personalization settings. We wanted to spin up a new Jira Service Desk project for a different Company as part of th...
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Business Process Requestor creates a service request for a new company mobile device. This is a service request with approvals The requestors manager needs to approve the request before the new c...
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Hi ! I would like to be able to notify all my clients within the same organization when a new visible comment is added to a ticket. However I only have the option to choose between "Reporter" and "C...
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It appears that users of our Portal are only able to utilize Jira through Slack if access to Jira Service Management is enabled. Apparently "Has access on site" is not enough. Is that as intended? W...
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It sometimes takes us a bit to acknowledge that we have received the request and are working on it. Is there a way to send up an auto-reply in the body of the issue to let the customer know that we'v...
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Dynamic table Hello, I wanted to know if it is possible in JIRA Service Management to create a form with an Excel-style table where agents can dynamically add rows with information about equipment t...
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I'm currently setting up a service desk, however, I am confused about the settings regarding whitelisting users who can email through the customer email request address. So firstly I've set up the c...
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Hello @AlL, recently we started to use a confluence space as a knowledge base for our customer portal. While everyone can easily search and read the articles from the main search, no one can access...
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Hello, I have recently enabled the new JSM global automations across my customer service desk projects. These automations work with this basic functionality: When I have a issue request...
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Nossa empresa quer migrar do Zendesk para o Jira Service Management, mas precisamos importar as informações que temos na concorrente para não comprometer o conhecimento já adquirido. Como podemos exe...
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Hi, can we allow customers to reply to a JSD notification and turn that reply to a public comment? If it is possible, how? We do not have Email Channel enabled and we do not plan to enable it. Tha...
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| User | Count |
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| 25 | |
| 9 | |
| 8 | |
| 6 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
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| 3 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |