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Jira Service Management
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Hello, my school is evaluating Jira Service Management for our internal IT team to support our staff members. One thing I've noticed is that when I add comments or the end user adds comments to a hel...
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I am configuring an approval step in a Jira Service Desk workflow. The team who will use this has explained that sometimes if a manager is out of town, that they need to change the approver to ...
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Hi, I have received a notification that the maximum number of notifications was submitted in 12 hours for my plan. Could you check it becasue the plan I have has unlimited notifications. Best regar...
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Dear Support, We use : JIRA Service Desk 4.3.4 / Jira Core 8.3.4 We face issue with the sending of notification when some comment are added inside an issue. 2 comments from&nbs...
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We have a request type in our IT Helpdesk where you can select hardware devices. You first select the category and then the specific device in a cascading selection field. I want the child field to ...
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I was setting up my Jira Service Desk and added some articles in Confluence, so I immediately noticed that the articles were already automatically suggested when writing the keyword in requests from ...
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Hi, Im looking for a chatbot widget to implement in our mobile app product which allow: 1. design bot automation flow 2. open a ticket in jira service desk 3. online chat with agent on a specific...
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I would like to display the created date inside the issue view screen i tried to pull this field from the specific screen but it doesnt exsist- i couldnt find it.
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Hi all, I am currently working on setting up some SLAs within Jira service desk Cloud. My level 3 escalation sits in my problem workflow, I want to be able to pause the SLA in the inc...
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Hi - For JSD Customer portal request types / groups, is there a way to link the selected request type to a field other than the issue type? Say I have a project with only issue type 'incident'. And ...
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Hi! I have an issue where an automation rule is not triggered even though the SLA threshold is breached. I have recreated the same automation in "legacy automation" and it triggers there just fine,...
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Good afternoon! I am using jira service desk cloud internally. There was a need to create a separate support project to go "outside". So that users outside the organization can create tasks by mail o...
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I Need to move the issue when completed in JSD to Jira software as open issue . What are all the different methods we can use . I know a few methods like Using script runner and using add-on...
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Hello, I have an issue with Service Desk in my JIRA Server. Any JQL with "Time to resolution" causes 403 response which in turn manifests differently on different pages. All Ser...
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Satisfaction Settings in service desk only let me turn ratings on and off and edit the question asked by the survey. Is there a way to set up who should receive an email when a customer submits a rat...
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I was trying install the Insight plugin on my jira service desk cloud. But i always get a error: We ran into a little trouble It might just be a hiccup. Try again in a bit. I dont know what do. ...
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For Free version of jira service desk tool, the storage space given was 2 GB. How will this get utilized ? Should i understand it as, when any ticket is raised if it has some attachments will that ...
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does Jira Service Desk version 4.5 server based allow an agent or admin to set up scheduled notifications and reminders to the customer that will open the item in jira for processing?
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I have been trying to use the PowerShell script made available at https://bitbucket.org/atlassianlabs/automatic-cloud-backup/src/master/, and it works fine for downloading the backup without att...
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When customers go to the portal there is not an option to all customers to upvote various requests. The JSD requests will then be triaged into placed into support issues with no development needed an...
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Hello, One of our Service Desk projects has stopped receiving incoming email messages. When I click the Test button under JIRA SERVICE DESK, Email requests, Email addresses, the Status is "Configure...
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Hi! I created a custom field (cascade type) and I created a filter that's going to be used in a automation rule to assign the priority value according to the field value. Which is the difference if ...
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Hi, I have product in plan: Jira Service Desk Free and Jira Software Free. In this plan a can have 10 users and 3 agent? If not what mix a can create to still having a free plan
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Hi, I want to ensure that when a customer is entering data into a custom field, it is the right data type/format e.g. phone numbers should be numbers maybe with special characters like + and (), and...
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Hi, Our users have recurring issues with similar due dates every month. For example: due date is always on the 10th every month. I have created an automation rule that clones the issue on tran...
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| September 9, 2025 11:40 AM PDT |