Jira Service Management

Hello, i'm a bit confused how correctly (by design) escalate issues collected by customer support in JSD to internal development team which works in Jira software. Move? Clone? Automate? Link? Somet...

• cloud
• jira
• jira-cloud
• jira-service-desk

Ik wil een csv bestand via import2 inlezen in een specifiek bord. 

• jira-service-desk
• jira-service-management

Hi All, We transitioned to Jira Service Desk (now Jira Service Management) in 2019. We did not have a Jira Admin Role at our company, so implementation of the transition was left up to us. In order ...

• cloud
• jira-service-management

Hi All, We transitioned to Jira Service Desk (now Jira Service Management) in 2019. We did not have a Jira Admin Role at our company, so implementation of the transition was left up to us. In order ...

• cloud
• jira-service-management

I have a Jira Service Management instance running in the cloud and confluence running in the server edition. (Migration to cloud is not yet possible) Can I link a knowledge Base from the J...

• cloud
• jira-service-management

My centos server crashed and wont start again, how do I retrieve my Jira Service desk database Please?

• jira-service-management
• jira-service-management-server
• server

権限不足が表示されるまではアクセス可能でしたができなくなりました。 トライアルで利用していて、管理者が自分になっていたハズです。 権限付与等の対応方法をご教授いただきたいです。

• jira-service-desk-cloud
• jira-service-management

I've been making some customization in our environment that involves object creation automatically from a jira post function. I'm using groovy to create the new object. But I'm getting a unique con...

• addon-com.riadalabs.jira.plugins.insight
• groovy
• insight
• jira-service-management
• jira-service-management-server
• +1 more tag...

I used Insight to inventory software.   I had a main object type (software) with two branches (Installed and Cloud)   We elected to not subcategorized the assets so im trying to move an...

• cloud
• jira-service-management

hello, I have the jira cloud for slack integration installed on my site. while in slack, when I use /jira create, i see the correct projects however when my teammate uses /jira create, some random UR...

• cloud
• jira-service-management
• slack

Jira Service Desk Server Until recently, all agents and cusomers received email notifications. Currently, agents only receive notifications when a ticket is created. There are no other notifications...

• jira-service-management
• jira-service-management-server
• server

I'm trying to move from server to cloud and I get the error below. I'm over writing everything. Is there a way to skip user import and add them after I migrate the data from my back up?  FAI...

• cloud
• jira-service-management

Hi, Could someone please help me to clarify the difference between these two status in JSM default workflow for "request" issue type? https://share.getcloudapp.com/WnulAvN2 I translated to por...

• cloud
• jira-service-management

Does anyone know how to edit this to only include certain projects? It is removing the SLA from all the projects in my Jira service desk currently. Where do i identify the projects in the query? or ...

• jira-service-desk-cloud
• jira-service-management

I am getting the permission required from the permission helper but the user is a member of both the project's Service Desk Team and has a Service Management license. Is there something else I might ...

• cloud
• jira-service-management

Currently the attachments are all spread out for an agent view. It be nice there was a feature request or existing app that allows an agent to download all attachments from one location. There is a r...

• cloud
• jira-service-management

The epic links arent displaying the running totals - we have recently upgraded JS 8.13.1. Any help appreciated, 

• epic
• jira-software
• server

I have setup a new service management and added 20 agents who are also approvers. Out of 15 I have 5 individuals who do not see an approval option based on a "review" status. All 20 were added as pre...

• cloud
• jira-service-management

Dear all, not sure if this topic belongs here, but as Insight is still quite new in direct atlassian portfolio it seems like it is not yet included in the basic dropdowns for selecting the affected ...

• insight
• jira-service-management
• jira-service-management-server
• server

Hi,  What is the explanation for the following behavior (Jira Data Center 8.13.3): When one print screen is added to an issue in the portal, it shows the image to the customer, other images ad...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I need to limit the display of some agents from the queues and reports. So a person who works on the team can only see the tickets assigned to him.   someone know how to I can do?   Tha...

• cloud
• jira-service-management

How do I leave some customers only with permission to view requests and block permission to create requests?

• cloud
• jira-service-management

I've been testing rules for a variety of users in a non-production environment. It only goes - or was supposed to go - as far as assigning an issue to a user. However, I found out from one user that ...

• cloud
• jira-service-management

  When I have a support ticket in my queue and enter a ticket to change the "request type", the options available ("report a bug" and "investigate a problem": are not the same as the ones ...

• cloud
• jira-service-management
• request-type

Dynamic fields changes on jira cloud . Is it possible using JMWE plugin for jira ???. As jira cloud wont provide flexibility for dyanamic changes of field using script runner behaviour   ...

• cloud
• jira-service-management