Jira Service Management

I want to use same email to create issues and reply to customer, but when customer replies to message sent from JSD with that email, it creates another ticket, though it's supposed to create comment ...

• cloud
• jira-service-management

Hi, Configured our domain to run with jira but on port 80 it works fine but when i try to run the same on SSL it gives lot of error in browser .. We are using nginx and proxypass to pass request to...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Our organization has multiple Jira instances (historical and organizational reasons, among them the need for some specific plugins that are too expensive to apply to a single overall site). However,...

• cloud
• jira-service-management

Hi, i am using jira service management cloud free version, from 11 of November stopped receiving the notification email for raised tickets and resolved tickets and other notification what ever we do...

• cloud
• jira-service-management

New service account was created and email sent to user, but user is unable to access the account. The created account can not be assigned tickets.  

• cloud
• jira-service-management

what does this Send Mail do on Jira i just logged in to my Jira SD and i see it? what is it all about anyone who uses it? 

• cloud
• email
• jira-service-management

We have recently installed HelpCentre Corrector to reduce the visibility for customers to see other customer's portal pages.    The problem now is that in order for the customer to lodge mu...

• jira-service-management
• jira-service-management-server
• server

As I’m currently working for an IT Canadian company as JIRA administrator, I tried to set a specific form through our customer portal with some conditions but it doesn’t work for some reason, I tried...

• jira
• jira-server
• jira-service-desk
• server

Is there a way to clear out the audit log? I'm working on a pre=production instance, testing a bunch of rules and it's getting kinda cluttered. 

• cloud
• jira-service-management

I recently migrated from a self hosted server over to the cloud based jira. A previous admin had set a whole bunch of permissions in the self hosted version I wasn't aware of. And now I am locked out...

• jira-service-desk-cloud
• jira-service-management

How can I make request types visible to IT agents only, and not customers?

• cloud
• jira-service-management

We have three Service Management projects and I can't find a way to change which fields are included in the notification email that goes out when an issue is created (not for the customer - the one f...

• cloud
• jira-service-management

Hi all,    Apologies for the novice question here, but I have just started using Jira Service Management and have noticed that when a ticket is marked as "resolved" and a customer respond...

• cloud
• jira-service-management

Hi there We are changing our email addresses to another verified domain on our Jira instance. Lets say abc.com to xyz.com The company that aquired us (Xyz) also has Jira instances on their end (we a...

• cloud
• jira-service-management
• user-management

I'm providing a screenshot of my rule. It works fine to the point of assigning someone. But the clone part never works. What am I missing? The audit log isn't much help. 

• cloud
• jira-service-management

We have created a knowledge base portal for a service desk project, but every link (content by label, link to other page, ToC) opens in a  new browser or in Confluence. Does anybody have any ex...

• cloud
• customer-portal
• jira-service-desk-cloud
• jira-service-management
• knowledge-base

Is there a way I can delete attachments from all issues that were closed more than a year ago for example? For data protection we would like to do something like this so attachments are only kept fo...

• cloud
• jira-service-management

Hello! Who monitors the situation of cloning attachments from a project into another project, is there any movement on this issue? Can you provide a link to the main task? The legacy automat...

• attachment
• automation
• cloud
• jira-service-management

Is there an option that I can share or extract the native report from Jira SM(next-Gen)? Please see attached file.

• cloud
• jira-service-management

Hi Community, I am looking for a way to fetch the event when a user is giving his/hers approval in Jira Service Management. I don't mean the transition which could be triggered from the approval, I ...

• jira-service-management
• jira-service-management-server
• server

Hi all! I am stuck with one specific issue.  My newly created SLA to measure first response time does not affect or calculate older/previous tickets before SLA creation. New SLA is only measur...

• jira-service-management
• jira-service-management-server
• server

Hi there, Is is possible to clone a custom field configuration.  I'm finding it very manual setting these up for product categorization, as some projects require a full set of options and other...

• cloud
• jira-service-management

Hi,  When the number of knowledge base articles under a category reaches more than 10, it becomes difficult for users to reach out to the desired article. Can it be possible to implement multip...

• cloud
• jira-service-management

Hi, We're having a similar issue where some (not all) emails where they're replies to the Jira Emailed notification, are creating new tickets rather than linking to the issue as a comment. Howeve...

hi   Is there a way to assign an approver based on custom field option selected in a form? thanks

• cloud
• jira-service-management