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Jira Service Management
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Does anyone have a good workaround for JSDCLOUD-5596 (myPending, pendingBy bug? We have a procurement workflow that requires approvals from multiple people before the ticket can be transiti...
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How do I change the default assignee to support tickets?
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Hi, in Project Settings->Notifications, I added 2 recipients in the ticket opening events. I added them as "single email address". When a new ticket is opened no one receives the notification. Wh...
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Hello everyone, I would like to know if anyone is experiencing with JSM a delay on many email notifications. For example, a client registered an issue yesterday afternoon and after 20 hours the agen...
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Hi, 1- Can I have Domain Blacklisting option, when I integrate the email with JSM to create tickets? 2- Is there a possibility for word or sender email address filtering or exclusion option to...
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Hi all, we started using Jira Service Management this year and we're facing the following problems. Every client is assigned to an organization so that the client can see all the open tickets in ou...
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Hi gang! i try to translate the texte in my home page of my service management instance but the field for corelation of this section does not accept html or formating. In the section of l...
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Good Morning, I'm having problems with my account, that when the customer opens a request for a new ticket, my team is not receiving email notification. the following error that presents me when I ...
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good Morning, I'm having problems with my account, that when the customer opens a request for a new ticket, my team is not receiving email notification. the following error that presents me when I ...
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Really appreciate if someone could guide how i can associate default create and edit screen to every newly created project. Currently whenever my colleague create a new project automatically 2 new sc...
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When creating tickets I normally use snipping tool, copy the image and then select Ctrl+V in the description box of the ticket and it adds in the image. I have logged in this morning and it is not w...
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Hello first :) we would like to implement the following with the customer portal, I hope you can help me. We have the customer portal where the customers can create ticket. All users with the same ...
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We have two knowledge bases: one internal/private used specifically for our own operators (it cannot be made public with page restritions, etc.) and a public one (this is a completely public confluen...
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I need create the ticket description regards name pick and after summary of title
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Good day! Can you help me, trying to share dashboard with an external customer, that doesn't have a license JIRA Is it possible? Now projects and issues can see only users with licenses and certai...
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Hi We need to assign request based on custom field request type and business unit. I have configured automation rule but it is not working as expected;. Audit log it is successfully executed.Also it ...
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How do I get the customers receive e-mail when I added them in the Jira Customer Service Desk ? Project settings->Cutomer notification-> customer invitation mail is enable. ...
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Hello, has anyone done this, and if no, how would you go about doing this. I know this is a specific field type and adding this via string will just not work. I know that I would have to add this v...
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Until last week, our customers were receiving acknowledgement emails when they raised a service request. All of a sudden customers have stopped receiving email acknowledgements for the service reques...
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Hi, Is there a way to automatically share a request with a given user/group/organization when a request is created ? using a postfunction, script or plugin ? Thank you
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Hi, I am using Jira Cloud. Is there a default location for backups. I have accidentally deleted few tickets and looking for backup to recreate/restore them. Thanks, Anu
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Hi, I am new in Jira Service Management, We have several tickets in my queue for the same request, when one person send email and the another write above the same email Jira open other ticket ans s...
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We defined an email in service management used sample customer emails to email to it when we reply using service management it goes to SPAM - on customer side
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...ncoming mail > mail handlers, and changing 'create users' from false to true, although this does not seem to have fixed the issue. I would like responses from email addresses that do not have c...
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Hi, I recently updated my JIRA to 8.15 and Jira Service Management to 4.15. After the update, the attachments in my issues are no longer accessible. The steps are: go to the attachments section of ...
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| January 24, 2025 4:31 AM PST | ||
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