Community resources
Community resources
Community resources
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Jira Service Management
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Hi, The below upgrade path is listed in this link: https://confluence.atlassian.com/servicedeskserver/installing-jira-service-desk-939926011.html Are these instructions correct? "Upgrade path" ...
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Hi, Requirement - If 'Planned start date' (custom field) is less than two days from now, and 'Env' (custom field) is 'PRD', then only Emergency change category ticket can be created. I'm writing a J...
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Hello, I was able to pre-fill the email in the JSD widget using javascript. However, when I try to submit it, the email field gives an invalid error. When I cut and paste the same email into the tex...
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How to use automation to check for a component name in a summary and add it into the component field
I am trying to set up an automation that recognizes a component name in the summary of a case and then adds that data into the component field of that case. I can get the first bit done as follows. ...
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Jira Core build 8.14.0 and Jira Service Desk build 4.14.0 installed successfully but failed to start, we were forced to role back to Jira Core 8.13.1 and Jira Service Desk 4.13.1 Is th...
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We have a jira group with 3 members user1 , user2 , user3. And a specific issue type named "Development". Whenever the Development ticket raised jira should automatically pick the assignee ...
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Забыл пароль
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Hello, I would need to export in csv and then xsl, the list of Jira tickets with all the selected fields that have been set in the Jira ticket filter, including Acceptance criteria and Description f...
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Hi community, Is it possible in portal or on create a issue to make a field, says the field attachment, be mandatory depending on another field value, says the field request having value document. ...
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The users I have added to my project under Customers are only able to view the requests which they create. Ideally we want the users under one project to view all the requests that have been created ...
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Necesito poder mostrar más de 6 proyectos a la vez sin tener que pinchar en "explorar todo", ¿es posible? ¿como puedo modificar el orden de los proyectos a mostrar? Esto es en el portal. &...
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Invited a new user, see them in the administration -> users, but they do not show in the project under the people list. I also cannot assign them to a ticket. * Atlassian administration -&g...
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Hi there, Doing some initial comparisons to systems and want to hit to low hanging fruit. We have full workflows from our service desk that creates users in AD via powershell scripts, adds users to...
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Hi, I have a specific requirement, where we want to do some processing (on the issue) behind the scene once a file is attached to the issue. I am trying to achieve this through scriptrunner plugin....
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When importing tickets from another database into Jira is it possible to map the created date to the jira SD created date for each csv created ticket?
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I havent yet loaded JSD 4.14 but does anyone know whether the Automation for Jira app is now included in the base product or does it still need to be purchased separately? That also extends to the n...
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Hello. I have added 8 customers to my servicedesk portal. But after that all new users are getting a error message as attached. I am on the free edition with 3 admins. It says I can list an unlimite...
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Hello, is that possible to create the ticket in Jira Service Desk based on customer mail address 1 = service request, e-mail address 2 = incident, e-mail address 3 = change, e-mail address = problem...
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I have a rule setup that sets the Resolution field to "Done" when an issue is transitioned to Closed/Canceled. It was working as expected until this morning. I'm wondering if anyone else is experienc...
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We use to be able to add a email (.msg) as attachment and it would show as HTML and not TXT. Now it'S only in TXT so all the pictures and attachments in the email are not visible. Can someone help?
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Hi, Some of our Automation rules are aborting with message: This rule execution was aborted before it could complete. The rule actions were not performed for all associated items. ...
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I'm adding people from my organization as customer to our HR service desk, but they are receiving a mail with expired link. And an error message is coming "Something Bad happened'
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I am looking for a way to use Insight to send a mail to 'owners' of 'Servers' that meet a specific condition ('maintenance window' = xxx) at set time (eg second tuesday of the month) Something like,...
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I'm creating an app for jira cloud and I need to get the user's company name/baseUrl through code, is it possible to do that?
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Does anyone have an experiment with the Intercom product and know if it is possible to transfer tickets automatically from the messenger to Jira HelPedsk? And Also to all allow an agent's corresponde...
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