Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hi there! The (small) company I work for recently started using Jira Service Management. We've sort of been using it for something a tad different than its intended purpose...
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At some point it was possible for me to edit the section in my Service Desk Portal under Learn More About to allow Knowlege Base articles to be accessed there. I have multiple articles that I'd like ...
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There is a limitations about the number of emails sent in 12hours, can you please remove that ASAP. Thank you.
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Hi Community!. I'm having a problem with the tickets Workflow. I had edited the project workflow and changed it. Now when I set the Ticket as Resolved and then Close the Ticket continue as Open at t...
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Currently there is one area that displays the knowledge base (from Confluence). I would like to display multiple items.
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We are using Jira SD and Confluence Cloud. Our clients are business users and our product is sensitive, so we would like to protect the documentations and limit the access to the knowledge base artic...
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we are setting the channel through this Api https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-get but it's not working it always s...
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Hi, I've used the Jira Cloud for Excel for a couple of weeks now but since a few days I can't open the Excel worksheet anymore. It opens blank and I get an error message ' General Exception' . &n...
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Hello, We are using the Jira service desk(server), when we are adding a PDF file to a task and viewing this file, links that are presented on the PDF file come with cubes
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Hello, I'm in dire need of assistance regarding the External System Import. Few things: After the successful import, there's an SLA we call "response time". Basically how this functions is when it...
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Hello, I'm in dire need of assistance regarding the External System Import. Few things: After the successful import, there's an SLA we call "response time". Basically how this functions is when it...
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I can't tell from Atlassian's resources on pricing. Also, Atlassian hasn't responded to our multiple requests for info using this page: https://www.atlassian.com/company/contact
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Can you isolate the use of a Jira Add-on so that the add-on attributes only show on specific Jira issues based on the Jira Project those issues are created on?
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My question is a two part question: First, is there a way using notifications, to notify specific agents when an issue is created? For instance, if we only want to have Tier 1 agents to receive a no...
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Hello, I am using next-gen service management on cloud. I have a custom field on my request submission form where a customer can fill in a sales number related to their problem. It is a singl...
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We have an SLA that we must respond to different priority tickets a certain number of times per day. How would I set this up in the SLA set up for Jira Service Desk?
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Realizei a criação de status no fluxo de trabalho, porém inserir esse status na solicitaçao do cliente, não é possivel retornar para outros status como por exemplo finalizar o chamado.
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We are busy testing the products out and I enabled the Jira Service Management and one user on our system is automatically added as he is a trusted user. I need this to change so he is not added but ...
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Hello, The company I work for is in the process of transitioning over to Jira Service Management (Server). My biggest concern is the lack of features available in the Customer Portal. One of our re...
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Hello, Do you still need to have a notification scheme on JSM project if you have automation set up for alerting?
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Hello friends! Using Jira Service Management, I'd like to generate a service availability report that given a service, a list of service outages (from major incidents or changes) and a calendar can ...
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Dear contact I can't get through a dedicated link, the link is addressed to our general mailbox but I don't seem to have access as handler? What to do? gr
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Hello In february my colleague posted a ticket "JST-553388 API and Request Type" for a project where we want to change Request Type via API. Now we have started a simular project bu...
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Hi, I can't find a way to display the projects by card. In this article https://confluence.atlassian.com/servicedeskcloud/blog/2018/12/our-new-help-center-is-ready-for-your-customers-to-experie...
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Our customer portal has been configured to choose only between Open, Closed and All requests. Picking closed request work fine - all does as well but when choosing Open requests - both Open and close...
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Atlassian Community Events
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |