Jira Service Management

In our JSD we hav for e.q the field request participants(Managed) and one field in Request Participants(Locked) with an other Language. This brings the Problem when i would like to mention a request ...

• jira-service-management
• jira-service-management-server
• server

As per the religious background of the company I work for, our management and some customers dislike receiving automated email notifications on Sundays. Can I somehow exclude Sundays? By the way I'm ...

• cloud
• jira-service-management

Is it possible to have a costumer portal in Jira?

• jira
• jira-server
• jira-service-desk
• server

Hi,   Is there any JQL solution to search for status mapped to customer view? Status for support = Backlog. Status for Customer = Waiting for Support   I need to search for  "Wai...

• jira-service-management
• jira-service-management-server
• server

I have a workflow where at one point we are deciding whether the ticket can be declined or approved. After 3 approvals the ticket will move to the approved status, one rejection and ticket will move ...

• cloud
• jira-service-management

Hi All, We have moved to Jira Service Desk from another Ticket Management tool that relied on users emailing into a email address, which would log a ticket.  We have moved that mailbox into Jir...

• cloud
• jira-service-management

Hello Team, I am adding a custom field and hidding it from the portal. But  when I do this, It is asking for preset value. When I am giving none it is asking for give any value. If I save this...

• jira
• jira-service-management
• jira-service-management-server
• jira-software
• new-to-jira
• +2 more tags...

I'm new to JQL and trying to build a filter that will allow our agents to quickly identify any issues that are unassigned and are in their local sites. Azure AD Sync is populating the City details fo...

• cloud
• jira-service-management

Hi there,  Is there a simple way (add-on or otherwise) that will allow me to edit the look and feel of email replies? I don't need it to have images or colors. I'd just like the replies to tic...

• jira-service-desk
• jira-service-management

Hi Team, I'd like to setup the new ITSM template on our Jira cloud but I do not have the IT service management template available. As a test I setup a Jira cloud account with my own personal account ...

• jira-service-management
• jira-service-management-server
• server

We are using a Jira collector form to collect feedback from our users. Our teams integrated this form to launch on application contact button. (used custom template option within the issue collector)...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Our organization recently did a soft roll out of the knowledge base. Now that this has been in place for a few months and our service center has built out several articles, our team is planning to pr...

• cloud
• jira-service-management

I would like to do check new customer accounts (when their first ticket is created) for a specific email group (i.e. find anyone with an email address from "@example.com") and add them to a specific ...

• jira-service-management
• jira-service-management-server
• scriptrunner
• server

Hello! My team is trying to determine the best way to handle escalations. We have multiple teams operating out of the same service desk, and we are trying to determine best practices when a hand-off ...

• cloud
• jira-service-management

I manually add customers to Jira Service Management per https://confluence.atlassian.com/servicedesk025/managing-customers-754977400.html. In the past, I've tried to add certain customers (all ...

• cloud
• jira-service-management

Hi,  I created this automation here. But for some reason, it does not work when the issue is in status "Aguardando cliente". Here's the error log. I thought the problem was with the Permissio...

• cloud
• jira-service-management

Hi all, Is there a way to restrict request types for certain customers? For instance, most of my request types i need for all my customers to be able to log, however there are a few (Problem Ticket...

• cloud
• jira-service-management

Hello, I want to configure Email Approval using Email This Issue Plugin (JETI), but finding it to be very difficult to implement. Jira Service Desk has default Approval Notification, but sin...

• approver
• email
• email-this-issue
• jira-service-management
• jira-service-management-server
• +1 more tag...

Hello everyone, I'm having a problema with the "main title" of a request. Theres a picture inserted. I don't know how the title changed by itsef.  Could you help me?

• cloud
• jira-service-management

I am looking to create a filter to search a custom field however, i don't want to put anything after the = so that i can go back at anytime to put in the criteria that i am looking to search on. Is ...

• cloud
• jira-service-management

Hi When a JSM Project is connected with a confluence space, the user can search for KB-articles and view them directely within the service portal. This is great in most cases, but sometimes, especia...

• confluence
• jira-service-management
• jira-service-management-server
• server

Hi, would you be able to advise me of the best way to set up my Jira Service Project so that incoming customer emails automatically go into either - Incident, Problem, Service Request or Change queue...

• cloud
• email
• jira-service-management
• queue

JSM Archiving is not currently supported by Atlassian, as per their website: https://confluence.atlassian.com/adminjiracloud/archive-a-project-1013843066.html  However, we currently have...

• cloud
• jira-service-management

Hi guys, While logged off; if a customer clicks approve button from an herzum approval email, approval page (jira…/secure/hapactionapprovecomment.jspa?.....) opens. However,  while logged in; f...

• addon-com.herzum.jira.plugins.herzum-quick-linker
• herzum

Hey guys, it is possible to add external users to our internal service desk? As an example: We've got an external service contractor which is responsible for our printer. A service desk emplo...

• cloud
• jira-service-management