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Jira Service Management
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hi Is there a way to attach a file to a custom field? For e.g "HDD - High level design document" I want to attach a word document to this field? Thanks
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Hi want to remove these service requests , Incidents etc tabs from side bar , how can i do it
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Hi - I have connected Jira Service Management with Microsoft Forms and Outlook via API to create issues on Jira using MS Forms and when i test i get the below error message Flow run timed out becaus...
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Hi, Background: We have max 3 level of approval steps, some tasks require only 1 approval step, some tasks require 2 approval steps, and some tasks require 3 approval steps. We want to use the sam...
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I need to set up an automation process, which will transfer field values from my JIRA ServiceDesk form into NAV dynamics. I found a workaround with the JIRA automation plug-in that will enable us to ...
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Hi, I'm trying to see if there is a way to automate the update of the description with help of a custom field we have. We have a field that we type in the Change Request designation so...
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As a organization we allow customer to submit emails that generate SD tickets. We would like to allow internal employees create emails that auto generate Service tickets specific to SYS admin n...
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Good afternoon, all-- I have a Parent page in confluence with several Child pages below it. I can share the pages with a JSM Knowledge Base, but the pages lose their Parent/Child structure in the KB...
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i'd like to review my labels with my team and other than the most used that come up when you create a ticket, i can't see how to see a full list of my labels at any time.
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On service desk management, there is a bottom to create an issue on the top of the menu, as I show in the image. I would like that this bottom can be diseable, because, the users can create tickets...
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I am using the post-function Sub-task transition blocker but I have noticed it only allows me to block the transition based on ALL sub-tasks in "Done" status. However, this is causing the post-functi...
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Hi everybody, I created a service desk and linked a knowledge base from a confluence cloud instance. For testing I created some random pages to have a look, if the articles will be suggested. All of...
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Hi, I had installed the Insight App (still in trial period), but after the migration our on-prem server data into the cloud the app disappeared. I tried to reinstall the app, but always I receive ...
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Hello, I have a problem with our client receiving the notifications from service desk when issue is commented by a user. Our setup: 1. Jira Service Desk Project - users with service desk agent lic...
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I've been unable to google a concise answer to this question. I keep finding statements like, "If you're a blah blah blah Admin, you can invite users to . . ." What I'm trying to ascer...
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Hi, I have a problem that i can´t solve it. I need, when a comment is added in a task, copy that comment on a sub task. I resolve almost all but y have the next problema: I write "{{triggerI...
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Hi there, Could you please help me figure out how to make automation for a Service Desk project, every time customer creates a ticket, this automation comments on the ticket with an average time to ...
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Hi All, My issue is as follows: I have a custom request type called Project Details where I input the "Hours Sold" for support in the OriginalEstimate field. Each time an incident or a service req...
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We use Jira Cloud and I have been trying to access this widget for days now and I continue to get the same red error stating `We can't load the widget right now. Try again in a little while.` I saw ...
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Hello everybody, Is it possible to share a common mailbox across multiples service projects and move tickets to an appropriate queue based on requestor domain? I would like to have a generic suppor...
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Can you add/edit fields in the widget?
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For one of my next-gen service projects, the department does not want customers to be able to create tickets via email, so this has been disabled. However, they are finding that users cannot update t...
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We are hoping to update the Request Type URLs for our Service Desk to include the Request Type Name. So, for example instead of: https://jira/servicedesk/customer/portal/1/create/12 It would be ht...
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We are trying to automate a task when a Worklog is added. While we can easily just send the entire issue JSON, that is overkill. Using Custom Data, we are able to send single values...
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What is the best way to customise the JSM customer portal? The options are at the moment extremely limited. Alas another downside of moving to the cloud. Using an add-on creates big dependencies wi...
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Atlassian Community Events
| User | Count |
|---|---|
| 20 | |
| 17 | |
| 5 | |
| 3 | |
| 3 | |
| 2 |
| Subject | Author | Posted |
|---|---|---|
| 35m ago | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST |