Is this possible to share email account across projects?

[Jan Grzybowski]

Hello everybody,

Is it possible to share a common mailbox across multiples service projects and move tickets to an appropriate queue based on requestor domain?

I would like to have a generic support@mycompany.com address which all Clients could use and then set-up automation that would put the tickets in different projects - Client can have one or many projects. 

Is this setup possible? How would you go about creating such flow?

Many thanks,

[Jack Brickey · Accepted solution]

No this is not possible OOTB. Possibly leveraging an external email handler solution that would redirect to the email for the specific project. Or maybe a solution with automation to move an issue to the appropriate project but that would get real messy even if achievable.

[Jan Grzybowski]

@Jack Brickey How would you go about multiclient/multiproject scenarios - separate inboxes for separate projects?

[Jack Brickey]

TBH, i'm not sure as I have never attempted. It is unclear to me how you retain the actual customer vs. some intermediary email address that is intercepting and forwarding.

[Jan Grzybowski]

Thanks, I thought so.