Jira Service Management

Hi Guys,    I have a customer interested in JSM Cloud asking me the following questions can you maybe help us here?  User Licencing They will have 75 agent user/ 200 busines...

• cloud
• jira-service-management

I'd like to know if the data center moide of the Jira Service Management is the same of the cloud mode.  Also, can the interface be integrated into each customer software?  Thank you an...

• jira-service-management
• jira-service-management-server
• server

Hi    I have message-content in my template but I want change the text included in the message-content.     Do you know ?.   Regards

• cloud
• jira-service-management

How to setup a automation rule to trigger if total time logged hits a certain threshold. Ideally based on a query result

• cloud
• jira-service-management

I was setting up jira service desk in our organization server and configured it all. The connection tests were all fine. Then I created a project and for that project, I configured the email request....

• jira-service-management
• jira-service-management-server
• server

Hi, I have a problem. Some users do not receive my emails from Jira. I'm using the Gsuite client's email, I don't think the problem is on my side. I think the problem is in Jira. Have any setting t...

• cloud
• jira-service-management

I have an automation rule that triggers when a comment is added to an issue.  The new comment is searched using a regex, looking for something like "[tw] 5m" at the beginning of a line.  So...

• automation
• cloud
• jira-service-management

Hi. We are having an issue where users can't view an attachment on a ticket. The error looks like this - Forbidden You don't have permission to access /secure/attachment/202302/Test - Disfrutar de ...

• jira-service-desk-cloud
• jira-service-management

Currently I have difficulty finding tickets that have not yet been answered by the support team, check and I realized that thismcondition is not a simple filter but an advanced filter. If someone has...

• cloud
• jira-service-management

Hi all Our tickets have a list of depots that people can choose from.  Defined in a custom field. We have had some new depots with numbers assigned that are right in the middle of the sequence...

• jira-service-management
• jira-service-management-server
• server

Hello,    I'm seeing that in the new layout when a table is pasted into an email, Jira tried to wrap the whole table on the screen which makes the data on the tables very hard to read (lo...

• cloud
• jira-service-management

Struggling to get date formats correct. When using Log Work got an issue that after entering Time Spent I have an option to enter Date Started. This field I shows Date format 2/15/2021 5:21 PM while...

• cloud
• jira-service-management

I'm creating an Issue and when I changing the Description Field in Approve step, an "Automation for Jira" are removing my change to "None".  I'm looking for a way to disable this.  

• cloud
• jira-service-management

Greetings, a few months ago i've incorrectly made a setup in Jira Service Desk. Most of my Request types were the same issue type - TASK. Now I need to change the issue types scheme to the same w...

• cloud
• issue-type
• jira-service-management
• migration
• request-type
• +1 more tag...

the manager of each group can only approve his team jiras.   in this matter i will have several groups and severals managers , i need the managers to approve their teams only.

• cloud
• jira-service-management

How can provide the Org-Admin Rights to someone and revoke the org-admin access from someone's ID? I have the site-admin rights, but I did not find any option where I can check and find the Org-Admi...

• cloud
• jira-service-management

I see there are two Epic Link fields, one is short text and the other refers to an Epic. I can create an Issue related to an Epic (and I can see the field Epic link). But I cannot add the link to t...

• cloud
• jira-service-management

I'm not sure if it's reported anywhere (at least I can't find it), but I've noticed that knowledge base articles on the customer portal don't show blank/empty rows. In this example (Confluence page ...

• cloud
• jira-service-management

My team reported to me that we are not able to access to our Jira account. May I know what is the problem?

• jira-service-management
• jira-service-management-server
• server

Hi Community. I would like to know how assigning Priorities for created issues works through emails. I use a JSD Server. Issues create via email. The JETI app handles them. Emails are sent with dif...

• email
• email-this-issue
• jira-service-desk-server
• jira-service-management-server
• server

Hello Community!  I'm curious as to whether it is possible to change the reporter of a ticket that has been created.  My situation is:   - Sometimes a client will not email the...

• cloud
• jira-service-management

For any reason I can not see the padlock for assigne security level.  I had review the type of request and the screen and the field of security level is ok.  

• cloud
• jira-service-management

Hi everyone, I have a problem when setting up the automation rule in Insight to checking the expiry date of the object. I've tried to set up like in the bellowed picture using the schedule even but ...

• cloud
• insight
• jira-service-management

....sidebar.init/batch.css?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&jira.create.linked.issue=true&richediton=true...

• iis
• jira-service-management
• jira-service-management-server
• proxy
• server

Hello,  The Table of Contents created on my confluences pages do not work in the Jira application.  I have searched through this site and online to try to find a solution.  Much o...

• anchor
• cloud
• confluence
• confluence-cloud
• jira
• +2 more tags...