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Jira Service Management
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Hi! In our JSM workflow we have a step close to the end called 'Resolution suggested'. In this step we set the resolution, to display this information to the customer. Same thing I see in the Atlass...
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We have email handler to add reply from email to the ticket as comment. We have a case that a customer created a ticket in the portal. I replied to the ticket from email as agent, which got added to ...
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We have reorganized our request types to only use one issue type IT Help. There is a request type that's no longer useful so we want to remove it. It has associated issue type of Service Request. Som...
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Is there a way to create different "groups" of components that can be used in different portal groups? For instance: say I want a portal group for onboarding an employee, and the components wo...
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getting an error loading a couple schedules when I click on the on call tab in my jsm project. One out of the three schedules does show though. I can see all the schedules in opsgenie. Even try to di...
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What might be some reasons a user of a project can no longer tag or @ anyone in the comment box of a ticket they own? It seems to be isolated to this user. We have tried in Edge and ...
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We have hundreds (thousands even) of organizations that use our 'product' and have a portal for support. I want to capture the organization that's reporting the JSM ticket but i can't man...
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Starting last week (maybe early this week? time is so fluid), when I click the Reported Issues button after hovering over a Reporter's name to find their prior submitted tix, the usual pop-up window ...
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I have a custom rule that sends an e-mail with a custom layout on Automation for Jira. However, we are not managing to add the organization field as a recipient. We added the participants field but...
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I get the following error message (see screenshot) I'm not a developer just using the service desk management sections so I don't even know what App it is referring to! Any ideas?
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Is there a way to configure Jira Service Desk so that when I click on a PDF it opens in adobe directly rather than me having to download OR at least auto download the file like it does for attached e...
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Is there a way that a call center-agent can document it´s phone-call with a customer in some kind of comment to a service-request-ticket, so that it can be easily identified later on. Additionally it...
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Quick question in regards to the jira service management portals, is there a way to set an open text description field for help desk agents, so basically I'm fine with creating the custom field with ...
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What are Atlassian's plans for Insight Asset Management? Is there a roadmap for Insight for Jira Cloud? Are you planning to introduce support for Next-Gen projects ? Are you planning ...
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Our Service Desk knowledge base articles are center aligned with margins and don't stretch the width of the window. I want them to be wider in the window, maybe 3/4 wide, so half the width of the mar...
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Hi I am not getting the option to add a due date when creating service requests or incidents on Jira Service Management
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Hello, I'm asking the community about an unexpected behavior on Jira Service Management (cloud). When I add a new IT Service Management project (from the template) to my organization, I can see all...
637 views 2 0 Deleted user March 26, 2021 -
No emails received (now, March 25, 2021) from outside customers - why? to: support@accure.atlassian.net We kindly ask Atlassian Support to help us at Accure with checking this.
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Is there a way to force comment collapsing so that only the latest comment is shown? I've tried using "jira.comment.collapsing.minimum.hidden", setting it to 1, 0, 10 etc but nothing appears to affe...
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I am looking to have a Sharepoint Connector from Jira. So within a Issue Number there should be a link or some thing when I clink that it shoud open up the Sharepoint excel file which has linke...
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Подскажите пожалуйста, как настроить синхронизацию данных Базы знаний между Confluence и Jira Service Management (серверной версией). Какие версии JIRA и Confluence могут между собой интегр...
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Hi, (TLDR below) Basically, I've got an email account connected to Jira that has multiple aliases on the mailbox and I want to be able to automatically change the issue type based on the email 'to'...
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Wondering if anyone knows how you add a field to show in the new List view for a Classic Business Project. I have a field that I created and we imported our project from an old site and I noticed ...
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Hi All, When a customer raises an issue via our Portal and then request is closed, if the customer replies (to reopen the issue), a new issue is created instead of reopening. I can confirm the 'rep...
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3 questions around the customer portal request view. Is there a way to hide/remove this circled section? It seems a bit redundant when all activity is already displaying. Is there a way to swa...
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