Jira Service Management

Hi JIRA,   I am currently testing the JIRA Cloud Service Management and we are planning to use it in substitute on our JIRA Local that is already expired. I would like to ask if we purchase...

• cloud
• jira-service-management

I set up Jira/Slack integration just to play around with it and get used to it. It will likely go into production in the next few months. However, most of the company are on Macs (I'm on Windows) and...

• cloud
• jira-service-management

A 3rd party is getting a ‘Forbidden (403) error when they try to connect to our Jira instance using the Jira API. They receive the following GET request: curl --request GET \   --url 'https://...

• cloud
• jira-service-management

If I create a second Service deck project, but the same 5 agents are using both projects to manage requests, do I have to pay for additional licenses to cover for 1 agent working in 2 projects?

• cloud
• jira-service-management

Hi I am doing a data cleanse and needs to find any records that have empty fields that have been updated after a specific date (this year - 2021) There are 5 fields and I need to filter any recor...

• cloud
• jira-service-management

We have an Opsgenie account created from having Jira Service Desk. We want to add SolarWinds as well but when I click on the link in the documentation, It tells me I do not have permission to view th...

• cloud
• jira-service-management
• opsgenie
• solarwinds

DEFAULT template failure email subscriptions to filters are failing for all users enterprise wide:  in header is : #text('template.subscription.header.name' in body of email is  Co...

• data-center
• email
• jira-service-management
• jira-service-management-server
• server
• +1 more tag...

Hi, suddenly notifications stopped working. I have read all the articles, tried all the resolutions that I am able to try on my own with no results. I'm currently not receiving any email when tick...

• cloud
• jira-service-management

Hi Team hope doing all are good. My user requesting he need access to create a IMP (Implementation) tickets for client. Will you please explain detail  what is imp ticket and how can I provide...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi there, I currently have a Service Desk Portal that I'm effectively using as the customer-facing side of a support product that we offer. I'd also like to utilize it for true technical support a...

• cloud
• jira-service-management

Hi guys, I a question, I am Jira admin on both slack and Jira, I have installed the Jira cloud app on slack and connected it with Jira, however when I press the add to issue in Jira could it say it h...

• cloud
• jira-service-management

I was evaluating Jira Service Managment last week.  Along the way, some Jira product installed a cookie on my browser without my permission.  The cookie is "ajs_anonymous_id". The coo...

• jira-service-desk-cloud
• jira-service-management

Every now and then customers mistakenly click on the link for an issue not to be notified via email. Either via the email link or from the issue in the portal. If it's done unintentionally, it of cou...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I am integrating Jira Service Desk  with custom App. I was able to get the pending tickets using Jira Service Desk API and was able to approve the request through API itself. Now, i need ...

• cloud
• jira-service-management

We are using JSM server mainly for internal support and all of our internal customers have an account. We are also using e-mail requests. However, sometimes external clients contact us (by e-mail). W...

• email
• jira-service-management
• jira-service-management-server
• request
• server

Hi I have two instances of Jira cloud and I wish to migrate my next gen project from one instance to another  So I complete the jira inbuilt back process. downloaded the zip file and then trie...

• cloud
• jira-service-management

...bsp;1 If the condition is true, keep the issue unassigned but even for the first mail on any mail thread, the issue still remains unassigned.  Can we use such queries in automation, If not p...

• cloud
• jira-service-management

Hi! I am using Email notifications to remind customers about their pending approvals.  And I want to log users who will receive emails about pending approval.  There is "Pending appr...

• automation
• cloud
• jira-service-management

Looking at https://support.atlassian.com/jira-service-management-cloud/docs/transition-multiple-requests-at-the-same-time/ I was wondering whether the same feature might be coming to the Data Ce...

• data-center
• jira-service-management
• jira-service-management-server
• server

We are using Jira Service Management Cloud Standard Plan. The standard quota of rule execution is 1500 which was been used. Please advise if the legacy automation rules created for linked issues will...

• cloud
• jira-service-management

Hi Guys,    I have a customer interested in JSM Cloud asking me the following questions can you maybe help us here?  User Licencing They will have 75 agent user/ 200 busines...

• cloud
• jira-service-management

I'd like to know if the data center moide of the Jira Service Management is the same of the cloud mode.  Also, can the interface be integrated into each customer software?  Thank you an...

• jira-service-management
• jira-service-management-server
• server

Hi    I have message-content in my template but I want change the text included in the message-content.     Do you know ?.   Regards

• cloud
• jira-service-management

How to setup a automation rule to trigger if total time logged hits a certain threshold. Ideally based on a query result

• cloud
• jira-service-management

I was setting up jira service desk in our organization server and configured it all. The connection tests were all fine. Then I created a project and for that project, I configured the email request....

• jira-service-management
• jira-service-management-server
• server