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Jira Service Management
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I have one user as a Service Desk Team Member: He is a developer in my team. The permissions are like this: Yet - I can not assign it to any issues, for example I created a ...
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We have JSM Cloud premium and wanted to copy the production project to our sandbox instances. However, when it prompts for the project to import over, it doesn't offer any of the JSM projects, only J...
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Scenario: I have a form, to capture data for a request via a Portal. I have an asset object input field for a Product. Based on the Product.Type I would like to display a section with relevant inp...
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Actually we are using JSM ticketing portal and our client using halo Ticketing portal. Cyas Tech wants some changes in our ticket subject so that they can bifurcate the tickets of the...
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I added Articles from my Confluence to a Category I created but upon checking, the category is still
I added Articles from my Confluence to a Category I created but upon checking, the category is still empty. Any idea?
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Hi! I am very new to Jira so I might be doing some very basic error. I am trying to create a workflow that needs, as first step, approval from the "managers" group. I created the workflow, s...
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I have built a field in the assets that calculates the age of a device. But the numbers are displayed like this, e.g. “3.4”. But it should be "3,4". So is it possible to replace the dot with a comma...
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I'm working on the Real Estate JSM project, which includes an approval process. In the workflow transition, I've set up approval steps using a custom **Group Picker (Multi-User)** fie...
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I have paid today against invoice IN-002-884-720 for 42 Users, however still Jira is not working. Please advise
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jira site is down ?
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I work in Australia and we pay just under $10 per person for Opsgenie. Now that Atlassian is moving away from Opsgenie, I need to replace the function with something else. I believe JSM contains the...
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I'm somewhat new to the JSM world. Currently, we're using JSM to triage incoming email support requests. We have most notifications turned off, but none of these seem to be what would prevent an in...
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Hi All, We're in the process of implementing Change Management in Jira, migrating from a legacy system. Our goal is to stay as close to the out-of-the-box solution as possible while meeting our key ...
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Can you please provide a list of the identified items that have been flagged and the steps to correct this prior to the pending updates
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Hi, When requests are submitted through our service portal, this creates a ticket to our service management project. The production support resource, reviews ticket and creates linked ticket t...
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Are there any plans to add the UNDO feature to the Bulk Edit function? I don't see any recent announcements or updates from Atlassian about introducing an undo feature fo...
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I have a project in JSM Standard version. An issue type considers an approval process in the status AWAITING APPROVAL of its workflow. If the approver approves the item, the status must be changed to...
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Hello, Could anyone please let me know why the following sends an empty email? I have followed every instructions through other available similar questions but found no solution. Here is the automa...
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Hi, We are trying to establish the assets end point connection but we are getting '404 dead URL' error, not sure what's issue? Please advice any inputs here. Thank you in a...
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I created custom field of type User Picker (single user). I expected this list to be limited to just the names of users that I have assigned access to (namely our employees and a handful of out...
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Looking for US-based JSM experts to assist us while we build out a new JSM instance and be available for any questions/support we have, be able to join meetings and working sessions, etc. &n...
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Hello. after creating a Jira Service Management project from the HR template, a set of custom fields have been created. Let's consider the Case type field. It has a set of preconfigured values Bene...
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Hi everyone, We would be very appreciated any guidance on how to achieve the following issue. We have a service project in jira (JSM) and we created a board to display all support requests from ...
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I need to file a report on the average days of tickets in my backlog that includes the average age of the backlog items in your project backlog. I can't seem to find any support online on how ...
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| Subject | Author | Posted |
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| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |