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Jira Service Management
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We are on a free subscription and got this error. Is there a way to decipher this error or am I SOL? Hash 1U1XZQC Trace 96ace22ae04d49a08e6149b3b34334f2
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I'm running an automation to send an email to "Request Participants", but only want the email to be sent to new participants. If I add someone, then they get an email, but if I add another p...
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After I run Discovery.exe -s , I write the password pronts shows us " Show Setting Dialog... Credential file is available, trying to decrypt saved Credentials Decrypt credentials was started...
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Hi, is out an option to hide the rates from the support users? I want to show rates only for specific users in JSM and make the rates anonym.
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Hello, Is there an easier way to move attachments from one Jira instance to another? I did a migration between two Jira instances by exporting the Jira items into a CSV from one to importing the ite...
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I need something that will automatically translate issues, as we have agents who serve customers in multiple countries in their native languages. Most of what's available ends up storing end-user da...
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Users got an email that says subscription was canceled and jira is deactivated. This is a free account but asking to add a credit card details. Is this a bug or do I actually need to add a payment de...
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Hello! When turning email messages into requests it converts the html input into wiki markup like that: Freundliche Grüsse Name Name ‑‑ &n...
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Since last Friday, May 2nd, we have noticed that the IS_PUBLIC field within the COMMENTS table always appears as FALSE, regardless of whether the Jira ticket has internal or external comments. Could ...
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Hello Community, We have a client using the Jira Service Management (JSM) portal who occasionally encounters an error upon login. Interestingly, the issue is resolved simply by refreshing the page, ...
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I am working on Creation of an Automation to manage Vuln management, My requirement is : 1. If a bug is created and if it is 21st day from the creation and still open, then it should ...
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Hi Atlassian Team, I have following problem which I hope you can help me solving it :). We are using our JSM Tool for our own Customer Support. A ticket will be trigged when a custo...
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We have a company account in JIRA, and we are using Service Management for our project. For the past two days, I’ve been unable to log in. When I navigate to the URL, the page keeps reloading continu...
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En algunos tipos de solicitud dentro del mismo proyecto no tengo la opción de cambiar el tipo de solicitud, entiendo que es alguna configuración pero revise flujos y tipos de solicitud y no veo el fa...
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we have create a new workflow - and assign to the issue type - but we need to convert existing ticket to use the new workflow - how to do so ?
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As org admin, I manage the kyndryl-gr-support.atlassian.net. I have not verified my domain in administration security menus, so I can't view (or create new) any authentication policies. As a res...
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Hello, I am working on an automation and I need to show customer portal URL under text "View Request in Customer Portal" I have used this smart value, bit it didn't work out. <a href-"{{...
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Hi, Has anyone with a JSM Premium plan managed to find a solution to prevent users from creating their own organizations? Is it really only possible to stop this if we have an Enterprise plan? Any a...
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Hi All, I have 2 JSM projects. I've created a TEAMS team for each of them and added ASSIST to the first team. I'm able to convert chats to tickets for this team. Now, I'd like to connect ASSIST t...
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Is there a way to enable AI Answers for agents as well so they can query the Knowledge Base? I don't want these internal conversations to be tracked as part of the performance, because I want ...
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I have set an automation trigger to clone an issue when certain conditions are met. However, the clone does not inherit the "Request Type" from the original issue. So in my queue, that column is blan...
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In our Assets we have a list of applications that have a business ower. I would like to pull the business owner from the application and use that for the approval in the a service request. I have tri...
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Hi! I am a project manager supporting cross-functional teams in my organization. Part of our process is to clone work items, in this case Epics, from the source Jira project board(s) into ou...
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I have multiple projects in my JIRA SM and when i go to my help portal, settings, customize topics and portals my main project is not available to be added to the help center. It doesn't even show up...
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Hi All, Here's my capability gap and I'm interested in how best to solve this. We have an application as part of a specific issue type. I need the following thins to happen when an applicat...
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