I've seen people ask about adding a forum feature before, and the answers have always centered around using Confluence with an add-on. From what I can tell, the add-ons are focused on full-license Confluence users, or would require clients to sign up for an Atlassian account at a minimum, and there is no option for portal-only customers (non-Atlassian account) to be able to interact with a Confluence-based forum.
In evaluating switching from our existing customer-facing ticketing/knowledge base/community product, I've found answers or solutions to all of my other roadblocks, but this one is persistent.
It is somewhat of a hole in service-management / external customer features and is unfortunate I cannot see where Atlassian is working to address this need.
Hi @DB welcome to the community. Great suggestion! This could be a value-added resource to some users of JSM. I took a look at Atlassian's Jira Site and I may have missed it, but couldn't find this submitted as a suggestion. I'm not sure I'm ready for that functionality in my instance, but if you wanted to have users weigh in on it, you could create it as a suggestion and we can see where it goes.
If you do create it, and post the number here, I'll add my vote for it.
Hope that helps.
Fair point. I've created this request for a community feature.
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