How do I integation the jsm with aranda service management

[Grettel Perez]

Hello, in my company there is a customer-facing use of the Aranda ticket platform and internally we use Jira service management (JSM).

What we want is for tickets that are created in Aranda as software incidents to be created in our JSM support.

Is there any integration through an API or is there a way for both platforms to interact with each other?

[OpsHub - Enterprise class Integration and Migration Solutions for Jira]

Hi @Grettel Perez

Aranda and Jira Service Management (JSM) don’t have a native connector between them, so building an integration typically requires API-level customization—especially if you want Aranda tickets to automatically appear in JSM.

If you're building a solution:

• Start by reviewing the REST APIs offered by both Aranda and JSM—JSM’s are well-documented, while Aranda’s may vary by module.
• Identify the ticket fields you need to map—like status, priority, description, attachments, and comments.
• Decide whether you need one-way sync (Aranda → JSM) or bidirectional updates.
• Handle user mappings and field transformations carefully to avoid mismatched data across systems

If you don’t want to build from scratch, OpsHub, an Atlassian Solutions Partner offers an SDK that supports building custom integrations when native support isn’t available. With the SDK, you can:

• Connect Aranda and JSM using REST APIs
• Map ticket fields, comments, and workflows between platforms
• Ensure reliable sync and traceability without needing to manage the entire integration stack yourself

This approach allows customer-facing teams to continue using Aranda, while internal teams work in JSM—with automated ticket handoff and full context preserved.

Hope it helps!

[Grettel Perez]

Hello, thank you very much for the information, the information helped me a lot.

[Joshua Green]

Integrating Aranda Service Management with Jira Service Management can definitely be done — though it might not be plug-and-play. If both platforms have REST APIs (which they likely do), you can build a custom integration using API calls to sync tickets, statuses, users, and more.

[Grettel Perez]

How do I do it?

Does that cost anything?