Jira Service Management

In the web app for Jira Service Management, clicking the Create button will default to Incident as the default issue type. Using the new mobile app, Service Request is the default and will keep being...

• jira-service-management
• jira-service-management-server
• server

We're using Jira Service Management server 4.14. In the notification that gets sent out when an issue is created, our customers would like to see the information they entered into the request. W...

• jira-service-management
• jira-service-management-server
• server

Our website is: https://xelonhelp.atlassian.net/ An error occurs when trying to access Jira Service Management: Your Atlassian Cloud site is currently unavailable. Please check Atlassian...

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• jira-service-management

Hi community, thanks in advance for your help. I would like to know if the Atlassian Google Marketplace app have a way to identify the reporter email (sender's email) automacally. If this is n...

• cloud
• jira-service-management

Hi community, thanks in advance for your help. We've created our admin account with an group email. After setting up Service Management and creating a test case, the update notifications from the ca...

• account
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• jira-service-management

Hi, We want to have a way of connecting Jira to a phone number and to automatically create a ticket if a call is missed.   We had this feature in Zendesk, we wonder if it's possible to captur...

• jira-service-management
• jira-service-management-server
• server

Hi,  We would like to make sure that our signature and the banner (colours, logo + info) to appear for each emails sent from us through Atlassian. It seems that there is some confusion from our...

• cloud
• jira-service-management

Hello, I have set up an SLA for a specific issue type. In order for the time to be activated, I have to pre-define a target, for example 24h, so that the SLA is set for this issue. The problem is t...

• jira-service-management
• jira-service-management-server
• server

Hello, I need some advice/guidance on how to configure Jira so that on my team backlog board, I can see the estimated story points, displayed for each component (for example: per dev and per server)...

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• jira-service-management

I have an organization set up with a few people from the same company. Our agents have created some tickets for them and then added this organization in the ticket screen, even changed the reporter t...

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Hello, when customers receive replies from us, our real names are displayed. We want to avoid that. Is it possible to simply store e.g. "Support" as a general name so that the customer no longer se...

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• jira-service-management

Hi i need some help creating a service desk project even thou I was given admin access I still cant create the project and the option is greyed out.   See screenshots attached which show ...

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• jira-service-management

how to get the unqiue values from the attribute of insight to the insight custom field .Please help

• jira-service-management

Bom dia, existe a posibilidade de restringir o campo attachemnt para receber apenas extensões .pdf e as demais não  ser permitidos

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Good morning, I have a Jira Service Management project in place with a link with an App ATLAS CRM, and I would like to limit the access to the CRM to just a few users instead of all of them but unfo...

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Good morning, I am in trouble trying to open access to some new users (Agents) to my JIRA project. The strange thing is that i have put all of them into the JIRA-SERVICE-MANAGEMENT-USERS group and s...

• cloud
• jira-service-management

I wanted to see which features are enabled. So I went to open Jira-Software-Configuration in product settings (https://mydomain.atlassian.net/jira/settings/products/jira-software-configuration) the p...

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• jira-service-management

We are in the process of launching our JSM and found out that our biggest customer uses JSM as well for generating the issues that are then sent to us. When they arrive at our end they get interprete...

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'Normal' for field 'Urgency' does not not exist  

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Hi there, I've been racking my brain around this for a while but feel like my scriptrunner knowledge just isn't good enough :) My requirement is that when a user creates a request through the porta...

• addon-com.onresolve.jira.groovy.groovyrunner
• jira-service-management
• jira-service-management-server
• scriptrunner
• server
• +1 more tag...

i want to automate sending invite to new users using workflow states, and the email of the new user should be take from the costume field. appreciate your help in advance. 

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I knew the basic process about Jira service managements question.   that is, Customer registers a question and then inside agents handle the issue as Queues   But I want a little diff...

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I just started Jira Service Management.   as price table, There is "incidents limits" per month.   I want to use only Jira Service Management to management VOC. (not other product&nbs...

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Is it possible to create a request type that is not visible to customers? same like the default Request type which is the Email request.

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Hi, Background: There are 56 projects. There are 7 engineers in my department. 3/7 of the engineers are having the problem I discuss below. One engineer/project lead is assigned to each project. 10/...

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• jira-service-management