Portal Groups

[Greg Hart]

So I created several request types and I created some groups before I realized that the groups do not work in the way I had hoped.

I have three groups, employees, managers and HR/OPS and I was hoping to restrict access based on groups that I could organize the users into.

That is pretty obvious to me now not what the Portal groups is used for.

Is there a way to do this?

Can I restrict user access to content based on groups that I can define?

[Katarzyna · Accepted solution]

Hi, 

It's not possible to do that. Portal groups is only to group your request types. You don't have any other options to configure them. I know... it's weird.

In JSM Server, you can use our app Extension to limit the visibility of request types. Unfortunately, we can't provide this feature for cloud due to technical limitations from Atlassian side.