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Portal Groups

Greg Hart
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April 19, 2021

So I created several request types and I created some groups before I realized that the groups do not work in the way I had hoped.

 

I have three groups, employees, managers and HR/OPS and I was hoping to restrict access based on groups that I could organize the users into.

 

That is pretty obvious to me now not what the Portal groups is used for.

 

Is there a way to do this?

Can I restrict user access to content based on groups that I can define?

1 answer

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2 votes
Answer accepted
Katarzyna
Atlassian Partner
April 19, 2021

Hi, 

It's not possible to do that. Portal groups is only to group your request types. You don't have any other options to configure them. I know... it's weird.

In JSM Server, you can use our app Extension to limit the visibility of request types. Unfortunately, we can't provide this feature for cloud due to technical limitations from Atlassian side.

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