Roles for the project

[Amanpreet Singh]

Hi there 

I was wondering is there any way to make people view the queues coming on jira service project except administrator. So they can view the queues, add comment  and votes but not able to delete the request. As with admin they would be able to delete aswell

[Deepanshu Natani]

@Amanpreet Singh 

You can create a custom role with all the required permissions and which doesn't have the "Delete Issues" permission.

You can then assign this role to the users as per your need.

[Amanpreet Singh]

Thanks @Deepanshu Natani 

How to create the custom role. I am not able to find anything regarding custom fields on my jira service project. 

[Deepanshu Natani]

Hi @Amanpreet Singh 

You can visit this page for details on how to add a new role : https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/

You need to be a Jira admin to be able to add a new role.