Jira Service Management

Hello   Is there a way to mark or classify an agent as absent so that if they have open requests that get replied to while they are on holidays these can be handled with an auto reply, and the...

• automation
• cloud
• jira-service-management

Dear All, Is there a way to modify the notification text, which is received by email for status change? In the customer notification window there is no option to do that. I mean regarding the text w...

• cloud
• jira-service-management

Hi All, I have multiple customer notifications setup to be sent out to the ticket raiser/reporter, these notifications are for mainly when the status changes on a ticket, someone is assigned to the ...

• cloud
• jira-service-management

Is there anything new about this problem? We have several projects who can all be seen on the ServiceDesk. For data protection reasons, we would like to prevent this. Customers of company XY shoul...

• cloud
• jira-service-management

I'm trying to see if Jira ITSM can work as a ticketing system for our end customers. As far as my research goes, it seems I would need to sign up on JIRA first? That seems to be quite an extra step ...

• cloud
• jira-service-management

Based on this article from Atlassian, I was under the assumption the Insights asset tool could be used on team-based projects. However, when I engaged a premium JSM trial and configured some Insight ...

• cloud
• insight
• jira-service-management

I have the following workflow which is working more or eless using zap: if the new Jira issue is created a new Trello card is created as well with the same description. However, if there are attachme...

• cloud
• jira
• jira-service-desk-cloud
• jira-service-management
• trello

Hi there i was wondering is there any way to set the default share with to the organization. Right now if we open the dropdownit shows the option of no one. Is there any way to get rid of no one so...

• cloud
• jira-service-management

Assume I have set up a new JSM site and Opsgenie is included. I have not been able to find a way to have alerts trigger issue creation in JSM. I can't find any documentation on doing so. How does ...

• cloud
• jira-service-management
• opsgenie

Hi I'm using Jira Service Desk 4.13 on prem.   I am new to this group and I'm digging into some reports I'm inheriting. I see a report called "Service Desk Time to Resolution". I see that it's...

• jira-service-management
• jira-service-management-server
• server

This seems like a very standard scenario but I can't find anything in the UI that looks like it would achieve what I'm trying to do.   I'm trying to add a custom issue type, say a request spec...

• cloud
• jira-service-management

User email responses to Jira ticket emails are not received by Jira or appended to the ticket. Have tried whitelisting my email domain in Settings->System->Incoming Email->Advance Conf...

• cloud
• jira-service-management

Hi, One of the user on our JSM instance when tries to create a linked issue from within the ticket observes that whatever the issue type he selects the issue type resets to service request only. Fo...

• cloud
• jira-service-management

I have a service management project and I am trying to add an external. I go on to the 'Add customers' section / enter the email address and it says the user has been added in fact the user was on he...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello, i have a main project and i want to duplicate it to do some tests. When I creat e new project then select Create with Shared Configuration there is an error message in bottom left corner&...

• cloud
• jira-service-management

Is there a way to set your landing page to the 'current' page you have showing? The way you can in CHROME? thanks!!

• cloud
• jira-service-management

Hello Community, Jira Service Desk I get code to embed in my own panel. However, I want to customize the panel in terms of language (Turkish). What can I do about it?

• cloud
• jira-service-management

Hi, the title basically says it all but it would be extremely beneficial for myself and my team if the ability to move requests to different projects as needed could be developed for Jira Mobile (I u...

• cloud
• jira-mobile-apps
• jira-service-management
• jira-software
• jira-software-cloud

Hey all,   We just launched Jira Service desk and Confluence.  We wanted to be able to have "public" KB articles that our customers can search for in the customer portal but also have "pr...

• confluence
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• permission

We have recently switched to the Jira Mgmt Cloud and I'm having trouble configuring a few things... Issue #1:  We've figured out how to allow replies from the client to show as a comment on the...

• cloud
• jira-service-desk
• jira-service-management

Good day! We currently plan a migration from Jitbit to JSM. Previously we had the following configuration for mail at Jitbit: As you can see support@wallarm.com is a Gsuite mail group, not a si...

• cloud
• email
• jira-service-management

Jak sprawdzić czy osoba posiada utworzony profil w centrum pomocy?

• cloud
• jira-service-management

Hi everyone, First and foremost I'd like to say I already checked this two threads on the matter but I couldn't solve the problem with any of them. One of the threads says I should refer to this doc...

• jira-service-desk-cloud
• jira-service-management

Hi Community!, I'm creating a request form for the incident issue type in ITSM and would like to add a custom field with closed but large list of single choice options. System allows me to input it ...

• cloud
• jira-service-management

Is there a function for my attached emails (which are in my projects) to open in outlook? Right now I can only open the email but it does not give me the option to open it in my outlook as well. Is t...

• cloud
• jira-service-management