how to enable some component modules in JIRA service management

[Tony Chen]

We use the JIRA software server version,

We also installed JIRA service management on the same instance

However, we find that several components in JIRA service management are not enabled, which makes JIRA service management unusable. 

It also leads to some exceptions of JIRA software server function, such as notification scheme and permission scheme in the project

Can you help me analyze how to enable some component modules in JIRA service management?

[Sam Xu · Accepted solution]

Hi Tony Chen,

Thanks so much for your question.

The problem you are experiencing could be caused by dependent plugins failing to load as described here: Jira Service Management app fails to load on startup | Jira | Atlassian Documentation

Try and see if the solution described in the KB is applicable to what you are facing.

Alternatively, you can also try the solution provided in this KB: ServiceDesk, Existing Project Fails To Load, 500 error, RuntimeException | Jira | Atlassian Documentation.

If neither solution works, you could try upgrading to the latest version of Jira, and then upgrade JSM to a compatible version. Then attempt the previously provided solutions, which should fix up the issue.

Thank you,

Sam Xu
Jira Service Management

ps. if this answer is correct, please select the ‘accept answer’ button

[Tony Chen]

Thank you for your reply and for your tips.

For this problem, I found that it is not necessary to delete the pluginstate , but to write those plug-ins information into the pluginstate table and set them to pluginenabled = true

Then restart jira.

insert into pluginstate(pluginkey,pluginenabled)values("com.atlassian.servicedesk.project-ui","true");
insert into pluginstate(pluginkey,pluginenabled)values("com.atlassian.servicedesk.public-rest-api","true");
insert into pluginstate(pluginkey,pluginenabled)values("com.atlassian.servicedesk.incident-management-plugin","true");
insert into pluginstate(pluginkey,pluginenabled)values("com.atlassian.servicedesk.servicedesk-knowledge-base-plugin","true");
insert into pluginstate(pluginkey,pluginenabled)values("com.atlassian.servicedesk.servicedesk-notifications-plugin","true");
insert into pluginstate(pluginkey,pluginenabled)values("com.atlassian.servicedesk.servicedesk-canned-responses-plugin","true");
insert into pluginstate(pluginkey,pluginenabled)values("com.atlassian.servicedesk.servicedesk-reports-plugin","true");
insert into pluginstate(pluginkey,pluginenabled)values("com.atlassian.servicedesk.plugins.servicedesk-search-plugin","true");
insert into pluginstate(pluginkey,pluginenabled)values("com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin","true");
insert into pluginstate(pluginkey,pluginenabled)values("com.atlassian.servicedesk.frontend-webpack-plugin","true");
insert into pluginstate(pluginkey,pluginenabled)values("com.atlassian.servicedesk.servicedesk-variable-substitution-plugin","true");
insert into pluginstate(pluginkey,pluginenabled)values("com.atlassian.servicedesk","true");
insert into pluginstate(pluginkey,pluginenabled)values("com.atlassian.servicedesk.plugins.automation.servicedesk-automation-then-webhook-plugin","true");
insert into pluginstate(pluginkey,pluginenabled)values("com.atlassian.servicedesk.servicedesk-lingo-integration-plugin","true");
insert into pluginstate(pluginkey,pluginenabled)values("com.atlassian.servicedesk.approvals-plugin","true");