Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hi community, I am still learning the ins and outs of JIRA and I'm currently trying to set up a customer portal for our customers. We have two distinct service desk projects; one fo...
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Since Jira does not allow sub-tasks to have customer request types, as a workaround to having the customer see comments being made on the sub-tasks, is it possible to copy comments from sub-tasks to ...
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My company is currently using JIRA Service Desk, and there are customizations with radial buttons for the selection of Employee, Contractor, Third Party. I'd attach a screenshot, but my laptop is thw...
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"Request Type" in ("Request Flyer/Brochure (SL)", "Request Video (SL)", "Request Web Content/Graphics (SL)", "Request Social Media Support (SL)", "Request Logo/Graphic (SL)", "Request Marketing Email...
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Automation question: when a new ticket is created in Project A, can we automatically have it create the same ticket in Project B using automation?
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Hello Community, Does anyone have any experience adding the 'Create another' function to Service Desk or similar? The business process is users need to submit multiple requests that are identical e...
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looking for a 'best practice' for approving service requests. Is it advised to create an opsgenie service and have the responding team set as the approvers in the workflow or to just use a grou...
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can i duplicate a component in an automation rule
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I may be starting an assignment at a client that is using JIRA Service Desk. I do not know if they have plans to upgrade to JIRA Service Management. The client wants improvements in its cha...
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Is there a way to link existing boards that our development team use to a Jira Service Management board for customer issues? Or is there a way to create a new Service Management project against exist...
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Hello, I figure out the request type - customer is able to see it in portal but he is not able to receive mail notification. When I try the notification helper its saying that he does not have righ...
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Hi All I have a new project form in JSD. It has a number of custom fields. One of which is members. This is a list of users. I am then applying an automation to the ticket to create an object...
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I have created automation where when a ticket is created from the portal it clones to the Kanban Board but it's only copying the Summary and Description, all the other custom fields are not copied. I...
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Hi everyone! In a phased rollout starting on August 30, 2021, we will turn off Legacy automation for all new Jira Service Management sites. This change is part of our Automation Unification effort ...
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in help center portal, I just want to add one column like Org name, as of now we have Type, Reference, Summary, Statu,s Service project, Requester and I want I we have one more column where we can se...
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I have a project that has a limit on who can create tickets in it or see the project in the Help Center. This is accomplished under Project Settings > Users and Roles > Service Desk Customers. ...
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Hi team, I have 1 project with 2 boards. One of the boards is strictly for our internal team to use for "Internal Projects" and the other is opened to the public for clients to cut an issue to us. T...
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Currently, the Resolution for Closed issues is only mentioned in the notification message when the issue transitions to Closed. Can the Resolution field be displayed next to the status? If so, how c...
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When a customer clicks "View Request" in an email it opens a webpage requesting a login/account creation. How can I change the settings so the customer does not have to create an account? &nbs...
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In Automation, how can I check to see if a Proforma form is attached?
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Hi, In my Service Management project, I've entered an email address to the email requests so that when someone emails to that address, Service Management will create an issue. Once an issue is creat...
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Hello, In my project, I have only access to legacy automation. I really need to have the "Automation". Do you have any idea why i don't see new "Automation"? I have another jira instance wh...
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This is the portal where the clients create the issues. I need to try to change it, only the phrase "Con qué podemos ayudarte?"
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Is there a way we can sync Service management tickets with Project tickets so when a ticket gets cloned from Service desk to project and a assignee or a reporter comment on a ticket it shows up at bo...
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Good Morning, I wanted to verify that this capability exists. What I'm trying to do is adjust the configuration of a Request type so that if someone opens a specific request type, it ge...
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