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Jira Service Management
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Hi all, Does anyone know how to retrieve user data in Jira after deletion? cuz when deleting, all the dashboards were created by the user been removed immediately! So, I don't know how...
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Hi, I am not an Admin - merely investigating if Jira has the capabilities to complete an action to solve a problem - and I have been tasked with the following: Question: Is it possible for a ...
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Hello! Couple requests revolving around being able to tag. 1. Requesting the ability to be able for Agents to tag participants who have not Reported the issue or commented on the issue (we currentl...
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I see that search results are limited to the top 3, and this is a known issue. Will this ever be fixed? I have just uploaded a large user manual to Confluence, linked to the service management port...
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So i currently have a knowledge base set up for my JSD project and i have some filters and sheets attached to some of the pages in that knowledge base. However, when i try to search for anything the...
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When we select Project Settings -> Widget we get an error - "Unable to install the widget. Please try again in a little while."
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Hi everyone I have set up my first two ITSM projects. Each of these is for different clients groups/products. Is there a way of setting up the portals so that they don't have the link back to the m...
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I want to integrate jira into third party application using OAuth1.0.For this,I used public key value as SSL certificate value.I used the following code to generate RSA key, private PrivateKey getPr...
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Hi - I've set up Confluence for my company, hoping to convince them to adopt it. For now, I'm using the free plan and my aim is to roll this out to the entire organisation. When I trie...
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Some customers will never use the portal and will only email. I notice that when the agent replies to customer, no previous communication in kept. There is no context to the reply. How is the custom...
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I am already part of an organization, but it says I need to 'add' or 'claim' one when I try to add new users or do anything. i don't understand what the issue is.
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Dear Team, Ticket was not creating while we send an email, even we checked the email configuration setting. every thing is seems correct. But tickets not creating. Kindly help us on the requ...
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Hi, Is it possible to automatically add some as participant on issue if you @mention them in comment ? At the moment when I @mention someone in the comment they dont g...
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Hi, I have Project Admin to the Service Project and Site Admin to Atlasssian. I am trying to follow these steps and cannot find the: Customize the columns in your custo...
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Hi everyone, I have returned with another niche automation/request. Scenario; A. Our monitoring utility (Icinga) creates a card whenever an issue is detected. In this card is stored details of the...
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I read on the knowledge base that you can restrict in customer permissions for customers only added to that project but the option does not exist in the UI. How can I have customers only seeing thei...
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the admins for JIRA and JIRA service management are different and i want to keep only 3 agents in JIRA service management which are different from the admins in JIRA these 3 are completely dif...
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HI. When our customer register bugs I will be responsible for all of them. I would like to have this field blank and that I can descide who should have the ticket.
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I have created a new issue type as " emailed request internal ", to distinguish my tickets raised by internal emails or any external email like Gmail. But the workflow for my new issue type is...
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May I know whether PDF format is disabled or enabled in resource module of Bigpicture. Because I don't find it big template.
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Wanted a free plugin or automation or built in jira feature so that the Asset has to pickup the information within the linked ticket once we link unit.
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Hello, Is it possible to create a field so that I can use for automation but hide it completely from the agent view and customer view? This is for a next-gen project. Thank...
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Let's say you have a web application that your customers log in to with their e-mail address or username. Let's say, for example, this applications uses LDAP for authentication. How do you get your c...
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I would like to know if it's possible to add a field in the customer view, only enable to select for the agent, in the view of the customer must be Readonly (the customer can't change it, just ...
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I've had marginal success in setting up "templated" Jira issues in my Service Management project using custom HTML links, however cannot get certain fields to populate (such as user picker fields and...
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Atlassian Community Events
| User | Count |
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| 24 | |
| 9 | |
| 8 | |
| 7 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| 45m ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |