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Jira Service Management
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Hello, I am testing JSM for our non profit. We are currently using google services for email but there's a good chance this will change. If I setup google sync now and then shift ...
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■事象 必須項目を設定していない画面(タイプ)で、別の画面(タイプ)で設定した必須入力が求められる。 フィールド設定画面にて特定の項目に必須設定及び特定の画面のみ関連付けをしている。画面の関連付けをしていない項目が別の画面で必須入力を求めてくる。必須入力を外すと正常に課題の作成ができる。 ■確認事項 各項目特定の画面に必須設定することは可能でしょうか。また、何か関連付けされてしまっている...
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Atlassian support won't help here so I'm forced go out to the community here which is not great. We use the following classes to perform REST calls in Groovy Scripts for Insight Automations to manag...
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Firstly I acknowledge what I'm asking is possibly stretching the capability of JSM and JWM. But I've set up a workflow and automation where when a very specify request type is submitted in my JSM in...
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I have an automation set up that emails out certain people in certain situations and need it to also tell them the organization the customer is in but I cant find a smart value for "Organzations"&nbs...
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I'm trying to display the value of a single user select custom field, in an automation that's sending an email. The automation executes correctly, but the value of the custom field does not dis...
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Hello , I am newbie to jira , I am using python to create tickets on jira through rest API but when I am executing script . It's output coming with 401 error . May I got any trouble shooting guide...
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First, am new to trying to manage ServiceDesk. Second, it was already setup and running when I joined the team but the people that set it up are gone. Third, I have not been able to locate how they...
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Na configuração de projetos > Configuração de Satisfação > Coletar feedback de satisfação do cliente (CSAT) / Está ativo, porém quando finalizamos um ticket, no e-mail de feedback para o c...
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We have various services we provide to our clients which are tracked as service, incident, and change requests. Most of these tickets are created internally, and we'd like to know if there's a ...
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Is there a field that stores the result of an approval (Approved / Declined)?
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I am attempting to use a ProForma form to help create tickets in our Jira Service instance — and while I was able to enable the form to create a ticket upon being filled out, I see that users MUST be...
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Is there any way in which the enable time can be calculated from when an incident is opened until it goes to a specific state?
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Hi everyone, I have added the TXT value to the existing TXT record of my primary domain on Monday but I'm still unable to verify the domain through Atlassian, as I'm receiving unable to veri...
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Hi there. I have a project of setting up a ticketing system which will help us sort the corresponding incoming queries. I would like to set in place a system that would allow our clients to access t...
327 views 1 0 Deleted user September 9, 2021 -
Hola, en mi caso sucede lo siguiente: Pero si tenemos varios tipos de solicitudes que cumplen con lo mencionado Saludos
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Hello, a few days ago I started noticing an issue with Jira Service project where if someone (an agent or another client) creates a ticket on someone's behalf that someone as the Reporter is d...
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Hey all, I'm trying to link to organization name that is on the ticket in the subject for the notification email. Is there an easy way to make that happen? Thanks!
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Email templates no longer supports ${event.user.name} is there an alternative or how can i manage to get my name or whoever caused the action to show up in the email template as a signature?
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Hi, Is it possible to filter some status, when do not need to send email for Approvals? I mean there are more statuses with approval. But there is one status where do not have to send email. &n...
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When we onboard new employees we have a bog standard word document, which contains check boxes against things like products required, shared mailboxes required etc Am looking to provide thes...
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Hi, Can someone help me please ? I have a Multi User Picker custom field called 'Approvers'. This is a JSD default custom field that gets installed along with JSD. Now, I am trying to build a auto...
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Hi, I am team in a Jira service desk there are 2 people on that team for example when one member creates a ticket as a customer, how can access other one to see all team issues?
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Hello, I'm experiencing an issue with JIRA where the images are not showing (see attachment) Windows 10 But my bigger issue is that I'm not able to add the dependancies between task a...
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