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Jira Service Management
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So my company and I are exploring our options for implementing a IT service desk to help with the typics employee related questions (Software requests, bugs happening, need hardware, etc..). Our curr...
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Hello, I am implementing a new service desk and I have two problem at the moment. 1. How can I make that the customer can modify the severity of the ticket that he/she submitted after the tick...
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I am trying to connect to Microsoft teams with a new account, and I continually receive an error 1T2MPZH when trying to connect my admin account.
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Good afternoon, Where in jira do I find the information for fields mapped to SLA Met metrics met? The fields would be: MTTD MTTA MTTR
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I'm trying to test the configuration of my Insight Discovery scanner with only 3 endpoints total: 2 servers and 1 laptop. The laptop has the agent installed, while the 2 servers are being connected t...
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We have a Jira Service Management project which we had some issued before and many Closed tickets have Resolution = Unresolved showing in the queue. To fix that, I created an automation rule to ...
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do two separate portals have to be created for the service desk and the jira board or can they be integrated?
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Hi, Hoping someone can assist with an issue I am having. I currently use automation for Jira to clone a service desk request, and we use an actor value to complete the clone. ...
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Dear community, Our use case: Client Support team acts as 1st line support. When it's needed it, they escalate issues to 2nd line support teams : Consulting Team, Infra Team, etc. And we have a 3rd...
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Hello A.C I recently set up another service desk for another team in my org. For service request issue type workflow, this team does not want to utilize the pending status. I have tri...
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I'm collecting ideas in Servicedesk that I want to create in Software in a specific project. What I can find now is, that you can only link the project, but it still has to be handled in both Servic...
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We are using an email listener in an inbox to create tickets in JSD cloud. When the ticket gets created ,the reporter is populated with the default reporter name we add during the set up of handler....
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I have multiple projects on Jira Cloud. In some of them I can restrict access to comments to certains roles. But not in some other projects and I cannot see how to enable that in these projects. A...
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Hi, We're trying to fill in in an Insight custom field, based on an outbound reference of an object selected in another Insight custom field. We have two object types AB...
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Is it possible to set up custom outgoing mail in Jira Service Management? when i go to outgoing mail in settings, its just shows blank
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I need to be able to create an automation rule that sends an email to a mailbox 26 weeks after closing a service request and was asking the community the best way to do this as the rule i created fai...
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So whenever I paste a link in the description box - the links get converted to an Inline link with the page name, now this becomes a problem when we want to share the same to any external teams for b...
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Hello, Is there a way I can pre-populate some additional customer information like Mobile Phone, Role, etc? I can add a customer on my Org but only Name and email can be entered automatically. Can I...
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Hi everyone, I am in the process of migrating my service desk to Jira and we have a feature in our current product that allows organisations to view all outstanding tickets for their company. Is the...
361 views 2 0 Deleted user October 24, 2021 -
Hi there! I need to be able to import the Change Management Worfflows as per the following link. Managing changes with your IT service project | Jira Service Management Data Center and Server 4.19 ...
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Hi Everyone, Simon here, one of the founders of ProForma and now part of the Atlassian team working on Forms in Jira. As we work to 🎉🎉launching Forms for Jira🎉🎉 we would love to see how y...
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Hello! I am looking to for a mechanism using either JSM automation or via an external application (i.e. ACE) to catch a work logged event for a specific project, look up or use a table of information...
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Hello The admin admin local (H2DB) user is not logged in (I get " Sorry, your username and password are incorrect - please try again." message) Any hints ?
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Hi Team, Link Issue option is unhide from the Customer Portal. Guide me how to enable the Link Issue option on the Jira Customer Portal. Regards. Vinod Rathod
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After the data migration, system created some unwanted email under the customers section. I can't find the delete button in view profile section as well. How can I removed?
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