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Jira Service Management
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Hi, I have this issue. Asked me to use advance search but I can't find it.
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I have setup JIRA SM to automatically create tickets when received by our Customer Support email (i.e., support@123.com). Some emails are emails from humans, some emails are auto-generated alerts fro...
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We have set permission to the group "all users from Google" for using tempo timesheets, and one of our users who was added recently hasn't been added to this group. On top of that, the "Gsuite" secti...
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We are trying to evaluate ProForma for use in our Cloud installation. On the configuration page, I have selected enabled Projects: Enable By Default, and enabled Performa for all of our projects. &...
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I have a long text field where a user will enter multiple people's names. Is there a way when a ticket is submitted that the system will parse the text field for matching names? RegEx comes to mind t...
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Is there any option for just the asset management feature for jsm cloud while still remaining on a standard subscription?
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Especially with the recent vulnerability in Insights, this question becomes more important - in Jira Service Management Data Center, if we are not using Insights Asset Management at all, how do we co...
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Hi, im trying to send a internal comment using de API rest of Jira service management. Actually i use a postman to send the request and its works for public comment, but not for internal comment, i u...
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Hi All, I have built recently a series of dashboards 'Created vs Done' based on 'project'. I would like to do now something based on 'filters', but from some reason i cannot get the same results. ...
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Hi there, Could you please advise how I can move all tickets from one component to another one? I want to delete the old one and move all its 1801 tickets to another existing component of the same p...
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I want to retrive all issue from the spesfic date until today , this is what I could able to do with JQL Resolved >= 2021-05-01 AND resolved <= now(). My question is how can I retrive a...
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Hi team, I recently have added the review stage in my current Jira workflow and wanting to include approvers to assign the review task to. I realized that I wasn't able to do it because I do not ha...
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Hello, We recently launched our Jira SM service desk... and yesterday, a user wrote to me saying he could not access a ticket (portal) link that was shared with him. He was listed in Request Partici...
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Hi Team, We are using Jira service management while creating the issue on customer portal we have select list field with two options, if we select the option A then the different values should be sh...
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I work for a company that recently started managing serialed devices in-house (i.e. what's in repair, what's out in the field, what's being triaged). We also instituted Jira during this c...
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After cleaning up the project and removing old users, email submissions stopped creating new requests and I started receiving this error. I can't locate the field or user this error refers to. Is the...
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Hello team...Is possible to test automation in Jira Sandbox? If not is there a work around for this?
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It started this morning but nearly everyone on my project is having extreme slowness, issues not saving, files not uploading, files duplicating, and error messages. We've reached out to our internal ...
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Hi, I would like to know the following: Imagine we have a workflow defined as follows: A ticket that goes from team A (with an assignee A) to team B (another assignee B). What I would l...
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Hi, I'm trying to fetch a mailaddress in the description field and add it to a custom field but it's not working. I use automation and issue.description.match but I can't get it to work. The mailad...
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Hi everyone! I'm currently using the user picker API (/rest/api/2/user/picker) to get a list of users and their information, which is working fine, but I'm not getting all of the information I ...
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Hello, I have a requirements to achieve the SLA below Priority 1 First response > 4hrs Subsequent updates should be every 8hrs. How can I achieve this on my Incident request where...
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I want to setup automate reminder in Jira Service Desk to remind customers for waiting customer ticket more than 2 weeks. Regards, Michael
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Hi, Is there any way in the cloud to automatically add people to AD groups? I found a plugin but is only available for DataCenter/Server. Thanks
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Hello, I have acquired admin access to a demo project in the Jira Service Management and have been working on modifying the project meeting the desired requirements. I am struck at a point to ...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |