Can my customers add users to their organization

[Lien Chang]

can my customer in jira service desk add new users to their organization?

[Pramodh M]

Hi @Lien Chang

Customer does not have permission to invite other customers into your project

We can only control on whether the customer can share the existing ticket to their customer or organization that they are in

Although permissions on how customers are invited to your project can be controlled at site level and project level

Here's a ref https://confluence.atlassian.com/servicemanagementserver/adding-customers-939926467.html

Thanks,
Pramodh