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Jira Service Management
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Hi!, how can i created a pending tickets report in Jira Service Management? I need generate a monthly report with an statistics of the pending tickets in the month. Thanks!
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Regarding the buttons "Share with customer" and "Add to issue only" I'd like to know how change the description text. Many thanks in advice.
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Good day- Can anyone advise on the following: We use JSM Cloud as a Help Desk with the service requests queue for external users. We created a custom number field, but want to remove the decimal a...
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Currently when we use 'Reply to Customer' field, only the current comment is sent to the user. When the ticket comments go back and forth a few times, the user does not see the history for the...
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Hi all, I would like to add filters/columns to the Customer portal. We have a number of customers who are responsible for different markets in their organisation and have a requirement to allow them...
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Hi, in both jira service desk and ops genie, we're struggling with the emails flow. for example, in service desk, if a tech is answering into a case, the user will receive the email. h...
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Hi there, we are using JIRA Service Management Server hosted locally on our own infrastructure. Currently revamping our on-prem Servicedesk and the following requirement has been brought up: Based...
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Hi Guys, I wanted to migrate a very small Software Project with 50+ issues to another cloud instance, but this failed. Users and Groups are fine, but project data and attachements have an error. On...
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Jira service management We have an access form under Service requests where the user will pick their manager from the drop down list however we have noticed new starters within the company do not ha...
477 views 2 0 Deleted user November 12, 2021 -
Hello, We have recently added a new PM to our projects and as soon as I add her under "People" in any capacity (Admin, Service Desk Team) she also gets added as a customer in the project. So far I...
296 views 0 0 Deleted user November 12, 2021 -
I have recently bumped into an issue where I couldn't mention other users in the comment in one of the projects I built through Jira Service Management although everyone has access to Jira software. ...
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It said "Your request could not be created. Please check the fields have been correctly filled in." Previously was fine and I did check the workflow. There is no validation rule for creating...
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When a customer raises a request via portal, they will see the ticket details including the fields they filled out. When the agent changed any values of the field in the agent view, why is it that t...
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I noticed sometime JIRA did not create ticket but have received support email from customers. Any reason?
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Hi, I have created SLA's based off of a custom field (severity) to Tickets and based on Calendars. Currently, all of the SLA's I've created (3) show up for a ticket in the SLA view ...
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Hello, I have an issue where if a ticket is created by a Service Desk Team member on behalf of a Client, that Client is denied access to the ticket... Interestingly, added Requested...
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Our current users licensed with Jira Software cannot see Jira Service Management projects, therefore unable to create issues to JSM. According to the matrix on this link, all Jira so...
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Al momento de crear un ticket y agregar subtareas se requiere que al cierre de las subtareas independientemente de si tiene otros agentes responsables se le notifique solo al agente creador del ticke...
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Hi, I want to create a article in the issue view but I don't see all the templates who I have made in the Knowledge base Space. How can Ik make them visible?
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Hi everyone, we have multiple sprints running in a project. Now we want to set up an automation rule like 'if x then use active sprint y from Project A". But we can't differ between the multiple sp...
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Upon accessing the JIRA Service Management (Cloud) page, we are getting a Site Maintenance Page. However, there are no scheduled outages or downtime. URL: LimitlessCX.atlassian.net
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Hi all, As part of a complex project, we want to use both Proforma and Insight. Insight contains CMDB assets, which we want to expose to Proforma forms as Drop-Down choices. 1) As of today Insight...
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Hi all, I am looking for a filter to only show those tickets to a user/customer where he's part of an organization added to the ticket. Is this possible? A plugin would also be acceptable. Thanks,...
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Hi, We have several Jira admin groups in our instance. How to find to which Jira cloud group is the Insight admin role assigned? I also want to know what the default Jira admin groups on instance ...
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Hello, i have heard that for example with "WhatsApp Connector for Jira (Twilio)" it is possible for a user to open a new service management issue via whatsapp and receive comments and respond via w...
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