Community resources
Community resources
Community resources
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Jira Service Management
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We do not want ticket creator/reporter to be able to add themselves as approver in the "Approvers" user picker(multiple users) field in JSM. I checked somewhere that this could be possible using a s...
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Is generating an internal comment when adding attachment to issue without comment - normal current JSD/JSM behavour? Just moved to 4.13 and found this. Theres a bug https://jira.atlassian.com/bro...
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Se requiere sumar el valor de una campo de varios tickets para después mostrarlo (de ser posible en un gráfico)
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Hi, Thanks to the positive community response to my question yesterday, I'm going to chance my arm at another... We are on the FREE plan. In Service Management, when I close a case (Cancelled/Reso...
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We are using jira and service desk to create user issues (included ProForma) Is it possible to make requests visible to special groups of users? example: A normal user sees different type of reque...
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In this article it says that I need to go to admin.atlassian.com, select Settings > Emails but I don't have Emails in this menu, despite having maximum admin organization priv...
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Hi all, I've recently setup the Desktop Central (on prem) application from the market place. Everything is green and Desktop Central can see everything (as can Jira to desktop central). The issue I'...
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i have all configured and error is stil present. On MX toolbox everithing is green and DKIM is working. on https://domain-check.atlassian.com/ i got failed the veryfication
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hi From what i can see on the community boards, there are ways of doing this but all seem to require 3rd party add-ons. Is there no other way of setting a simple +2days to the due date on a ne...
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Hello community, we operate an internal help desk where most of the customers are licensed software users. This seems to lead to the weird behaviour that comments coming from those licensed customer...
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We are using Jira Service Desk to take questions from our Pre-Sales Team. Individuals seem to not be able to view requests sent by others with the same email domain. Unfortunately, I cannot draw ...
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Hi, I have to add a lot of customers to three different Service Management projects. What is the best practice to do this?
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Good Morning to all of you, maybe a silly but clearly an easy questions for most of you but drives us mad: We store open issues in a "review" state with a due date. As soon as the due date is reach...
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I have a question; at the moment we are using Jira Service Management (formerly Service Desk) (Server) for which we are receiving that we need to upgrade, but we are planning to upgrade to cloud...
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Below is an example and structure of an issue. It's possible to receive duplicates in the "Traceback:" section and I'd like to match and link the duplicate issues. I'm having trouble with the match s...
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I have a dashboard in which new tickets come into the queue based on the component. Is there a way to get notified when a ticket comes into this dashboard?
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Hi all, My question is about displaying check box options in multiple columns to better able to fit longer list on the request form within Jira Service Management. We had previous been able to do t...
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Hello, We are using Jira Service Management in the cloud and currently query this with Splunk via API to pull back reporting and dashboards which is all working great. Is it possible to pul...
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I setup an automation in our service management project with the intention of automatically routing tickets to a separate project. Since users copied on the emails are added to the ticket as a reques...
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Our company has configured our help desk email to autogenerate Jira tickets. This is an easy adoption as our user group mainly uses email for communications and is working great. However, we re...
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I'm trying to write a bit complicated (at least for me) query in Insight and hope someone can help me I have an Employee object type that have the Name and the Department number of the Employee ...
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...egressedVersionField = getFieldById("comment") String regressionIssueValue = regressionIssueField.getValue() if (regressionIssueValue == "Yes") { regressedVersionField.setRequired(true) } else { r...
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Estimada comunidad. Necesito agregar el campo "request-channel-type" a mis filtros para poder exportar a excel. Es posible?
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What to give for environment type and environment Id in the Jenkins script to create ticket in Jira?
I am trying to create a ticket in Jira through Jenkins when some script is running for patch availability. I have done the integration of Jira with Jenkins. After running the script I am getting the ...
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Hi, I have a project and I can't find the option "Email requests" or "Customer Permissions" can you help me? Thanks a lot.
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