Is my site under maintenance?

[Pablo Barrios]

Hi.

I am trying to access my cloud portal however I am getting this message:

"Your Atlassian Cloud site is unavailable due to scheduled maintenance.

Please refer to our page describing Maintenance Windows for more information.

Please check Atlassian Status for any known issues.
If you have any further questions, please contact our support team."

However at this time, there are not scheduled any maintenance at this time and there the Jira Cloud Status page says everything is "Operational". Any clues on what should be happening?

Thanks.

[Kishan Sharma · Accepted solution]

Hi @Pablo Barrios Welcome to the Atlassian Community!

I would suggest you to create a support ticket with Atlassian Support since they are best placed to review it and help you with this.

[Pablo Barrios]

Thanks @Kishan Sharma . Indeed, it was an error. This was their response:
"

Thank you for your patience. I hope you're doing well.

We have reviewed your account and confirm that email was sent due to an error. We've removed the restrictions, and you now have access to the product.
Sorry for the inconvenience.

"

[Kishan Sharma]

Glad its sorted for you now and thank you for posting about it here @Pablo Barrios 😀

[Joseph Chung Yin]

@Pablo Barrios -

Welcome to the community.  I agreed with @Kishan Sharma suggestion.  In addition submitting a formal support request, I would also mention in your support request on finding out what is the SLA based on your license type are setup to be.

For premium and enterprise license types SLA is 99.90 uptime and 99.95 uptime - https://support.atlassian.com/subscriptions-and-billing/docs/service-level-agreement-for-atlassian-cloud-products/.  

Hope this helps.

Best, Joseph Chung Yin