Community resources
Community resources
Community resources
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Jira Service Management
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We have a JSM portal that is open to anyone and we have a lot of requests that come in on a daily basis. Currently we create the issue with the agent as the reporter and then add the customer's...
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Hello there. I am just reusing my working script, with the difference then before I used in Jira based of CF. Now I want to search for a object via IQL facade a iterate over the results. Here i...
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Hi, I want to understand if there's a way to send an email automatically to approver/s immediately after assigning approver/s. Basically we want to send out some information to the appr...
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My friends, good morning! I need help with the second question: I have a ticket opening automation via automation that is executed when the ticket “Admission Equipment Combo” is created. Then the ...
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The reference documentation for the Server version of Insight appears to be missing. https://confluence.atlassian.com/insightapps/insight-rest-api-1085180885.html This page contains a broken link. ...
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In Scriptrunner, I am trying to create a Scripted Field for a Jira Service Management project. The field will be fetching the date of the last public comment that was made by a user who is...
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getCustomFieldObjectByName method is deprecated, Need to modify the scripts to use getCustomFieldObjectsByName method. After using getCustomFieldObjectsByName(String) it removes warning ...
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I have a list of organizations in my project, all containing users (a user is in just one organization). I would like to set the Organization field after the reporter's organization, but haven't fou...
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Need to show the customized field next to each task.
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Hi Our JIRA Dashboard has suddenly stopped receiving requests raised by our customers through email. What should we do?
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Hi, I'm a first timer trying to set up Jira for support tickets. We have a seperate Jira Service project for this customer. The customer ALWAYS reports issues via phone, which means the service desk...
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Hi I'm trying to integrate external forms that we receive by email in our JSM. The forms come from a formsparks email address as text and contain the email address of the customer somewhere in the t...
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Hello Do you have an option on Jira's email settings to "preserve email headers" or set "Reply-to" headers? thank you.
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{"errorMessages":["Something went wrong. Contact administrator"],"errors":{}}
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Hi all, is it possible to add an approver to a request afterwards? Some of our users request access to sites or mailboxes, which have to be approved first, or they use the correct form with t...
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Is it possible to migrate a project created from the ITSM template from one cloud site to another cloud site (also, in the different organizations)? I have been researching, so far know that the&n...
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Is it possible to migrate a project created from the ITSM template from one cloud site to another cloud site (also, in the different organizations)? I have been researching, so far know that the&n...
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Hi, Is there any way to export Epics, Features, User stories, sub tasks and Sprints, created in Target Process(TP3) to Jira? Any suggestions ? Thanks.
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Hi, Is there a way to send a reply to a client who emails in a ticket request, but their email isn't in their Organisation list? At the moment if their email isn't in the list the message just gets ...
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Pleeeese, i Need help to configurate my Jira service desk
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Hi, I've noticed that, as an agent, when responding to a ticket with the 'respond to customer' flow, the default input is always 'assignee'. This is frustrating - at this point the ticket is almost ...
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I am hoping I am missing something obvious here, but I created an automation that uses branching to perform actions on the newly created issue. So I used the branch 'For most recently created is...
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Is there any way to add information to the aproval screen in the portal for the approver? I'm thinking insight customfeilds or jira feild. /M
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Assignee can be selected in create incident pop window to create the new ticket, We have tried all 20 options, some admins some agents. This replicates with every person on project including as...
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Can I have two email addresses associated with one jira service desk project?
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Atlassian Community Events
| User | Count |
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| 29 | |
| 10 | |
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| 4 |
| Subject | Author | Posted |
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| an hour ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |