Jira Service Management

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• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

good day I need to create an automation rule; When the customer creates a ticket, a first response is generated. You can give me the step by step of how the rule would be created thanks: D

• jira-service-desk
• jira-service-management

In the portal page, there is a "Find Help and Service". Can it be setup and link to a KB Q&A? Would be great if customers start typing their questions and all related articles are listed. D...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello! I am using JIRA to manage our organisations technical support tickets. I want to be able to pull off a monthly report of tickets received and from specific clients. As the tickets will be c...

• cloud
• jira-service-management
• jira-service-management-cloud

We have Tempo scheduler configured to send out end of week and late reminder email notifications.  Is it possible to CC on the second email the manager of the person who is getting late reminder...

• jira-service-management
• jira-service-management-server
• schedule
• server
• tempo

Any plan to complete data residency for China region?

• cloud
• data-residency
• jira-service-management-cloud

Hello, everyone. I need a bit of help after trying several options myself. My use case a customer sees a couple of transitions (e.g. Approve, Disapprove) when she selects one of the transitions (...

• jira-service-management
• jira-service-management-cloud

Hello Team,   We are using a cascading field with context to list all respective project parent and child values and we have a requirement to auto-populate the parent of cascading field based ...

• addon-com.codebarrel.addons.automation
• cloud
• jira-service-management
• jira-service-management-cloud

¿Qué consulta JQL debo usar para listar los proyectos que no tienen ninguna issue de un tipo en concreto? Por ejemplo, listar todos los proyectos que no tienen ninguna tarea de tipo incidencia.

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Is there a possibility to give a user a signature for customer replies like it is possible in Outlook? Regards Tim

• cloud
• jira-service-management
• jira-service-management-cloud

I am looking for ways to automate or streamline employee onboarding and terminations from HR into tickets.   We use ADP  Is anyone successful with this?

• cloud
• jira-service-management
• jira-service-management-cloud

We are getting ready to launch a support system for self service clients. Currently we are using Jira internally with our teams to report issues, custom requests, etc.   Is there an integratio...

• cloud
• jira-service-management
• jira-service-management-cloud

I am setting up the service desk for my entire service management, I am looking for best practices in  1. How to setup the projects so it's easier for reporting. 2. Part of item# 1, what is th...

• jira-service-management
• jira-service-management-server
• server

Se requiere evitar todas las notificación al hacer una solicitud de usuarios específicos

• cloud
• jira-service-management
• jira-service-management-cloud
• notification

Hello, What JQL can I use to search for any ticket that was assigned or reassigned during a specific time range?  I really need to search by assigned date. Thanks.

• cloud
• jira-service-management
• jira-service-management-cloud

Hay agentes que no desean que les lleguen notificaciones. ¿Se les puede excluir de las notificaciones?

• cloud
• jira-service-management
• jira-service-management-cloud
• notification

Lo que se pretende es que agentes específicos puedan acceder a los informes

• cloud
• jira-service-management
• jira-service-management-cloud
• report

Hi Team, We have customized fields (Services and Service Category) added to our incident/Service request form. Also under Insight, we have created Object Schema for our project under which we have d...

• jira-service-desk
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Buenas tardes colegas, algun partner o empresa que preste sus servicios en Idioma Español? Soy nuevo en el uso de Jira Service Management y necesito configurar un nuevo proyecto con sus SLA, Flujo, P...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello Community,  Need help please  We are using JSM Cloud and have an automation rule to notify new issues in slack when created in Jira  Rule is working fine and it does notify I...

• cloud
• jira-service-management
• jira-service-management-cloud

We have 6 Components. We are looking for a report showing request created for each components, in the same report.

• cloud
• jira-service-management
• jira-service-management-cloud

good morning I would like to know how to change a url: example I have my jira service managment project and it gives me a url https://integrait.atlassian.net/servicedesk/customer/portal/9 But thi...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, I understand the users have the option to log work in issues in past dates as well as future dates. Is there a configuration available in JIRA Service Management to restrict users from lo...

• cloud
• jira-service-management
• jira-service-management-cloud

An ticket is not registering from gmail, an email sent to the registered ID. but all other issues are getting registered but only one issue is not getting registered.

• jira-service-management
• jira-service-management-server
• server

We have a service project that has a connected e-mail account. E-Mails to this account become tickets or comments (as described here). Past week there was in issue with our e-mail account and the co...

• cloud
• jira-service-management
• jira-service-management-cloud
• mail