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Community resources
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Jira Service Management
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Chrome Version 94.0.4606.71 Edge Version 96.0.1032.0 Unable to copy and paste images into "Respond to Customer" dialog. Additionally unable to copy and paste images into this sup...
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Hi Team, We added few users as customers in one of our Servicedesk project. Whenever a user sends an email to our servicedesk email id, they usually mark their team members in CC (they too are added...
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How can an agent/licensed user in a JSM project share a knowledge base article with a customer after a request has been submitted? The knowledge base I have setup works fine for suggesting articles i...
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I want certain members of my team to only view & able to comment on a one specific project only and they should not be able to access other tickets/projects.
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Hi, How does JIRA know that an email response to a ticket should be associated with that ticket and doesn’t create a new ticket entirely? We have a client using our JIRA service desk via their own i...
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How to create a community page? Like this https://community.atlassian.com/
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Hi, my customers currently have access to edit issues including the priority but as I am sure you can image they want them all to be top priority. Can I give them access to update the ticket but not ...
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I have imported my old Help Desk records in full. All seemed fine until I checked the Created dates on individual issues in the project, which have all been set to dates in January 2021 somehow. I d...
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Whenever a JSM ticket comes in, sometimes we have to create a linked issue for our software team to resolve it. I'd like to create an Automation rule to transition the JSM ticket to a "Work Ticket O...
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I have a single project dashboard with gadgets reporting on basic data such as the split of issue priority. Is it possible to configure the same but across multiple projects?
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Hi all, I am looking to implement satisfaction survey for internal staff members based on the type of tickets they raise i.e. whether its a issue ticket or a process ticket. Is there a way for ...
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Hi, Is there a way to update only few attributes of Insight objects using a CSV import without affecting other attributes? Thanks in advance, Darshani.
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I have two different types of objects "People" and "Asset". What I would like is to use the label from the People object type to get all the outbound assets. Just to understand the relati...
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Hi there, I have an Insight field "Service Team" which contains an object of type "Service Team" from Insight. The object has the attribute "Team Lead" of type "Jira User". It contains (you guessed...
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We are letting our clients through the customer portal where they can report issues to us. However sometimes we need to reach out to the client and somehow keep the track of it in Jira. How to use Ji...
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Hi community members We are about to use JIRA for extended partners including partners and suppliers to handle any issues/enquiries across the organisation. Please point me to useful tips and good a...
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Hello community, is it possible to allow the entry of several recipients from a portal form? (this without having to be connected and come back to the form after its creation)
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Hello, I'm working on Insight automation groovy script, but I got stuck in one point. I have Insight object called "Agreement". This object has Inbound Refrences called "Services". Each Agreement...
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We are trying to create a new automation rule to act when in a comment of an incident there is the word "RESOLVED". The configuration we have made is: Is it not working as intended, are we miss...
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user want create tktin jira, he sent mail using EMIL this issue mailbox some time it won't create the tkt in project some time it works MAY I know the RCA for this
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Hi Apologies in advance if this has been asked elsewhere. I have noticed that if we created a service desk request type and set the screen fields and configure them with some required f...
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I have connected our company G suite to Jira service management, each user have profile and inside profile some attributes like department, job title etc. How I can access this fields when c...
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Hi Atlassian Support Team, The combination of Jira Service Management and Insight Asset Management is not going great for us! We had an early version of Insight when it was a third-party ad...
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I'm bulled new project and i need to change the issue type how can i change Issue type from request type to problem or incident request ?
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Can anyone tell why issue color tab is looking empty? PFA
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