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Jira Service Management
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We have several older tickets that we would like to close in bulk without notifying the reporter. Is this possible? Vicki Stanfield
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Hi folks, I'm going to make automation and I would like to know, if: Is it possible send slackbot message to issue owner? I know that we can send message to Sal...
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I am receiving two emails that I am using Jira Automation to create a ticket from. The first email, lets me know that there is a data issue, and a Jira ticket is created to document the event. I then...
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Hi, I am new to JSM as my company is just deploying it. I have downloaded and installed the mobile app https://www.atlassian.com/software/jira/service-management/mobile-app I have logged in a...
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Hello, I have the Insight SCCM integration enabled but I want to know if a system has multiple processors. Is it possible to obtain this information? Any ideas? I am able to identify the CPU type p...
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Hi- I have multiple SLA's I am monitoring and would like to have a single report that gives me the performance of each SLA in one summary report. How can I add multiple series to a JQL strin...
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Hi Team, We have sent the Jira project invitation to user; which is not getting in his inbox, please help us on this issue. Tried directly user tried to register in JIR...
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Dear community, I've been facing this issue for several weeks. This problem occurred after I edited the workflow. I set the workflow to have more than one done status, which is...
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Is it possible to change te layout of the emails generated by a system event, for example the email below? If not, is it possible to use 'batching email notifications' as possible in Jira server?
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Hello all, I am desperate for an easy way to have portal groups displayed in a queue. If different request forms are made available in a customer portal and these are stored in different portal gro...
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There appears to be some sort of mismatch of status in Jira. The ticket itself appears to be in Deliver. If we look in the history, we see that the issue should have transitioned. The tick...
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Hello all, when creating a new project in the Jira Service Management, I am asked to choose a template from a list of possible options: Is it possible to add your own template based...
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Hi Everyone, I would like to inform that we have updated the "Issue Commented" trigger in A4J (automation) to listen and understand different instances when a comment could be added to the ticket: ...
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‘No Client update from Support team past 3 days’ I would expect jQuery for the below logic No Update on Incidents / Service Request No Update on Change Requests For both you should...
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Hi Jira Service Management Experts, I am a beginner in using this software because I am more of a WordPress web designer and not a programmer. I would like to know if embedding a Jira Servi...
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Hi, the team is creating Changes, adding multiple approvers, but the default setup appears to need only one of the approvers to approve. Can I set a change to require ALL approvers, rather than any o...
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I currently have a helpdesk project and I am adding a new project for another department, but when I grant them application access to Jira Service Management, they are able to view that helpdes...
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Tried to set Insight Object to Jira issue. PUT https://*****.atlassian.net/rest/api/2/issue/ASA-3 Json Body {"update":{"customfield_10063":[{"set":[{"key":"INAT-42"}]}]}} Looks like above one i...
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Hello, After the migration of Jira Service Desk to Cloud I need to modify the priorities of the issues, assigning a different priority scheme to the one that is now in Cloud but I don't see the opti...
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I was wondering if deleting support tickets in Jira would affect my reports (i.e metrics)?
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Can two SLAs be run in the same project? In other words, one SLA after October and another SLA before.
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...atest security requirement, adding: "apiMigrations": { "context-qsh": true, "signed-install": true } The curious thing is that the error does not happen in our test environments. What could b...
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Hi, Is there a way to verify if a notification sent by Jira lands in a customer's spam folder? We use the default email to send notifications (@xxxx.atlassian.net) and recently we received reports ...
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Buenas tardes, me gustaría saber si es posible si en una automatización de jira, de envío de correo se puede indicar que se adjunten los documentos adjuntos de la tarea.
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When I click on Complete Sprint > Complete nothing happens. I cannot close out any of my sprints (I have 2). In the console log I'm seeing the attached 500 error upon clicking Complete. I need thi...
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