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Jira Service Management
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Hi, In an automation rule I want to use a JQL that checks for request type and also whether an InsightObject is linked to open issues. Does anyone know if (and how) I can use the following IQL in a...
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Hello all, is it possible to direct something at a specific customer (Portal only) via @username to trigger an e-mail to this specific customer? If so, what configurations must be done? The user ha...
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Hi, we are trying to move away from a process where most of our requests are emailed to us and then someone has to make a card for it in Trello (yes we are using templates). Parts of our organiza...
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以下に関する情報の掲載箇所を教示頂きたくよろしくお願いいたします。 --- ・インシデントの親子関係の関連付け。（親から派生した子インシデントが存在する場合の関連付け） 具体的な設定方法等記載箇所 ・変更要求の入力項目の関連付けは可能か。（変更入力項目を親入力項目から派生した子変更入力項目への関連付け） 例.親:「変更要求」入力項目、子：「テスト」入力項目「リリース」入力項目等） ...
358 views 1 0 Deleted user January 25, 2022 -
Hi Everyone, Is there an estimate of when we'll see the Proforma functionality incorporated into JSM Cloud? I've checked the roadmap and it looks like the time has come and gone unless I'm misreadin...
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Im trying to update an attribute in a insight object with a value from an customfeild I've tried several types to write placeholders. I can't figure it out. I tried with reporter and status and it ...
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I am a new administrator and Google is the only one teaching me so I'm hoping someone on her can help. We have both Jira Software and Jira Service Management at our company. I have create...
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Before, when the Major incident button was showing on top in JSM, clicking it created a major incident and automatically created an alert in OpsGenie. Now, that button is not there anymore, it ...
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Hello, I have a need to edit the Customer notification for request created. I want to add the Customer Request Type -- but ONLY the Customer Request Type. I see that the customer notification conte...
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Hi Everybody I need to to create multiple subtasks under a certain epic and am testing with the following Parent id Issue id Issue Type Summary Start date End date Original Est...
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I request the collaboration to know how to link a jira field type Select List (cascading) with a form since it does not work for me.
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I see that the Marketplace has an add on for Desktop Central. There have been 415 installs and few reviews. If you are using this add on I would like to know how this solution is working for you and ...
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When updating comments on existing tickets in some of our projects, the system creates after each modification and unwanted a service ticket to our helpdesk. This happens only when a specific user c...
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Hello Everyone! I am having some issues figuring out why when users create issues via email they are not being mapped to the correct fields in JIRA and coming into the system looking like th...
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My issue page UI is messed up, The CSS seems to collide with everything and it's getting merged. It's working when I switch it to devices under inspect element but it's not a good solution. PFA s...
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I want to group two assignee's quick filters so they show results from each of the selected. Even though they are not working on the same stories or issues. How do I go about doing this?
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Hi Community , Do anyone has an idea how to move in bulk external comments to internal comments in tickets in Jira service Management project ? Thank you in advance . Best Regards , M...
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Good day I am looking for either a free plugin for Jira Server or free/paid plug in for Cloud, as we are migrating at some point in the future to cloud. We are trying to export our time logged in t...
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We found it weird that all our Alert were entering with the subject "Incident Raised" Then we create a webhook and Alert now have the ticket summary, but we still have the Incident raised al...
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Hello, I used JIRA SERVICE DESK for manage my tickets. I used Time tracking for add time on my ticket. Question: I would like Add a customize field when I add a new time tracking. Sample, when i...
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Dear all, I have a WF in my Service Desk process wich include an Await for Approval status which is configured with an approval and rejected transition. In that configuration I have a user picker c...
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Hi. At present our customers send in emails with all the details we need to create a ticket within our workflow. With JSM would I be able to design the portal to ask for all of these details so the t...
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Hello, I am trying to create an automation in Jira, where I store the time that was needed for the issue to be resolved when we have an outage, referred as "Down Time". I tried {{issue....
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We have standard plan (merged with Jira Service Management). I'm interested in these https://www.atlassian.com/software/opsgenie/advanced-reporting-and-analytics but cannot find the menu to acc...
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Hi everyone! Q: How can I change the service request settings, so that satisfaction can be set, before the service request is resolved?
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