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Jira Service Management
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I'm hoping someone can help me with an automation rule for determining and linking duplicate issues that come in to our Jira Service Management Cloud. Along with other incoming issues, there are inc...
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We have some "umbrella" parent issues with per-platform child issues. The developers and QA would like to see the description (which is mostly in the parent ticket) without having to refer to the par...
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Hi Have set the time to first response to 15 mins. I do get an email if the time to first response if breached. I also want the Status to change from To do - Escalated. However ...
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Hello, I'd like to create a JQL on my Jira Service Manager filter to display all the tickets that have a keyword entered by a user. The keyword is different and not a specific text. For exampl...
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Any ideas why when you reply to jira@company.atlassian.net we get a bounce back saying "This message could not be delivered." from bounce@atlassian.net
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hi, we start to implement jira sm... if we do workflows with management approvals we need that information in jira sm. my wf should be approved by my manager.... Our leading syst...
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Hi, I work for a local government IT department and we are switching from ServiceNow to JSM. Our customers are the internal departments of our county in ServiceNow they all have records on the...
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please resolve ASAP we tried all options still is not resolved
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Hi, there is any way to manage which operations will automatically trigger button "get notification" in section below? (customer-request-actions in ServiceDesk) I wants to achieve situatio...
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Your instance is deactivated. Add billing details Due to missing billing details your instance has been deactivated. If you would like to reactivate your instance, please provide billing detai...
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I have the following rule configured: When I test this rule, it works without issue. Notice the successful logging of the Request Type in this log: However, in practice, this rule f...
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Your Atlassian Cloud site is unavailable due to scheduled maintenance. Please refer to our page describing Maintenance Windows for more information. Please check Atlassian Status...
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Dear all, is there a way to make the alert we've created for the teams automation goes to any chat in instead of a post a group? regards
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hello I have an existing service desk project (> 1k issues). this project ist organized by organizations since my customer has several locations (each location is an organization in my proj...
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Is there a way to find all issues that will breach the SLA in x% of the remaining time? e.g. 5h to resolve and I want to find all issues with 2.5h or less remaining time Thanks!
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So I created a incident in Opsgenie and when I do I get both a Responder Alert of an Incident and an Associated alert of an incident. Why does this happen?
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I'd like to include some information from issue custom fields to comments created by automation. However I was unable to find any information in regards to this. Previously we have used "Canned Resp...
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Hello community, I wanted to know if it is possible when creating a story that automatically creates a follow-up story. Example: I have created a/b test in a story, I automatically wan...
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Hi, I would like to know if there is an option to download the ticket history to see all the people who have participated in that ticket and the days and time of each change in the ticket. Basically...
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One of our client would like to use Jira to the maximum level like should be able to @ mention anyone [Agent/Employee] in the comments and should be able to edit own comments. I know it's not p...
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Hi, I have such a problem I have a customer who has a basic role and can not use @User. Is there any way I can let him do this without having to change roles? I have a admin role so I can use a @men...
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I was wondering if we can set up email signatures so whenever an agent replies to a ticket the signature is automatically added?
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Apologies in advance for an odd question - I'm a Confluence person trying to find possible solutions for the test team and I'm unfamiliar with JSM :) Is it possible to have 1 service request raise...
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Hi, I have an enterprise environment that has multiple Confluence and Jira sites. Is there a way for me to send a mass email to all users? I know that I can go into each Jira site and go to System ...
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Hi, I'm trying to copy the value of "Channel" in Jira Service Management to a custom field of our own, but for some reason, i can't find that channel anywhere, is not a field or something. &nbs...
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