Whenever I am moving RFC to another stage as shown in the Attached File, As shown in the snapshot The time should stop whenever/whoever changes the stage to ON HOLD the TimeStamp Should Stop But for somewhat reason this is happening.
Please Look into it ASAP!!!!
Hi @Yash Raj Pradhan ,
How is your SLA set up? Do you have a PAUSE condition defined for the status "On Hold"?
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