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Changing stage to Another stage ?

Yash Raj Pradhan
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April 6, 2022


Whenever I am moving RFC to another stage as shown in the Attached File, As shown in the snapshot The time should stop whenever/whoever changes the stage to ON HOLD the TimeStamp Should Stop But for somewhat reason this is happening.

Please Look into it ASAP!!!!Screenshot (298).png

1 answer

1 vote
Dirk Ronsmans
Community Champion
April 6, 2022

Hi @Yash Raj Pradhan ,

How is your SLA set up? Do you have a PAUSE condition defined for the status "On Hold"?

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