A pop-up survey could appear while you're here--curious what it's for? Click here to learn more!
×Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi! I wanted to send daily email from a JQL Query with column values. I tried to use the lookup issues but I only get blank email.
-
Hello All, Is it possible to restrict the view of either the portal groups / the request types based on the customer login . The requirement is like , for the customer 1 --> portal groups 1,2,3 ...
-
Dear Team , I have added new user with JSD licence and he is not able to see the queue in JSD platform . Snap shot attached . Please help .
-
I have an automation rule looping over every value in the Affected Services field. Later in that branch I need to check if the triggerissue has any sub-tasks with the current value from t...
-
Dear all, we are running this error, after deletting any issue. Database: - name:MySQL - version:5.5.5-10.5.12-MariaDB-0+deb11u1 - minor version:5 - major version:5 Driver: - name:MySQL...
-
Hello. Trialing JSM Premium. Getting duplicate application objects for most of the installed applications except 1 object is missing some attributes: InstallDate & InstallLocation Each object h...
-
How to automate jira using shell or bash script to automatically close an issue after 24 hours? P.S my company doesn't provide the default jira automation facilities.
-
Direct Automation is closed by my company and they are asking me to automate Jira using shell script. But I know nothing how it works. Can anyone please help me how to start or suggest any video or t...
-
Hi there, Per the subject, are there templates to use for Insight with JSM when in the cloud or does everything need to be created from scratch. Hoping to be able to leverage the People, Employee a...
-
Hi - I'm just lost trying to correct a typo on this page: https://knoxcollege.atlassian.net/servicedesk/customer/portal/3 The linked page has the typo as well. Where to I start? T...
-
Hi All, Have an iossue with Jira Automation as I copied a rule from my predecessor, and it's showing up as 'some errors' but the automation is passing. The issue here is, I can workaorund the pro...
-
Hello. Trialing JSM Cloud Premium edition. I have insight discovery configured as a service on a Windows 2016 server. And the agent installed on a single Windows 10 pc. The scan works as scheduled an...
-
Hi community, Hope someone can point me in the right direction. My business has currently set up a Microsoft PowerApps form which when filled out, makes the appropriate changes to a SharePoint List...
-
I keep getting email that I have hit my user limit of 3 on Jira Service Management but I only have 2 users "You've hit the agent limit on your Free plan" Confirmed I only have 2 users by visi...
-
Hi all, What is the optimal workflow definition for the training request process? Regards, Firas
-
I am migrating an old JSD project from on-prem to the cloud and when going in I see warnings about the use of legacy automation, and how we should be using the regular Automation for Jira. Is there...
-
Hello guys, I am trying to export the issues in one of my projects (40074 issues and counting) to excel but I don't see a way we can. I have tried the pager/start=1000 method, but when I ...
-
Quick question, Is there a way to find out whether a ticket was created in the agent view vs customer view? Thanks!
-
The following error message appears when I click the save changes button. How can I solve this? Error: Saving template form failed A server error occurred while trying to save the template...
-
Buen día, estamos presentando un inconveniente con JSM, cuando nuestros agentes envían una respuesta al cliente y este lleva un adjunto... al momento en que nuestros clientes abren su correo y ven el...
-
Ugh! My brain is mush and I deleted the automation that did this! I'm trying to remember how to piece this together. I have specific JSM issue types that have a custom field that references...
-
When a customer has forgotten password. There is no way to send them a forgot password request through the Admin. These are the only options I see in the admin. Any thoughts on how to do ...
-
Our customers report, that the preview of a knowledge base article is badly scaled in ticket view screen in JSD. It happens in all browsers. Logging in to confluence doesnt change the scaling, and th...
-
Hi, Jira community, Before anything, I am new to Jira, only use it as a customer in the IT support of my company. We are starting to use Jira Service Management to implement a Client Servic...
-
Greetings Community I have a critical requirement for Jira Service Desk. For several of our JSM projects, we have a need to affiliate agents to just a subset of organizations configured in the...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 20 | |
| 13 | |
| 11 | |
| 11 | |
| 9 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| yesterday | ||
| yesterday | ||
| yesterday |