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Jira Service Management
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I am automating the onboarding for multiple projects. I have an automation that when an issue is created for HR, it then creates two linked clones for Finance & IT. How do I get those two issues ...
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My issue is that I clicked on Unassigned tasks and grab the first Unassigned task on the list. And I start working that task. A few minutes later I see a response by a co-worker in the sa...
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Hi Team I want to build an integration between Slack and Jira for Service Desk management. Our platform users should be able to raise Jira tickets from Slack by filling out a form and incidents shou...
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I am looking to send assignees on tickets a chase for action but without them knowing it has come from me. It could be one of 3-4 "ticket managers" who are behind the chase message. Is there a...
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Hi. I am trying to prefill the description field of an issue with a text template. I understand the native description field is a core field for JIRA so I have created a custom field titled "Descript...
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Hi! For analysis purposes I have to track all the issues created and resolved daily in our project. The thing is most of our issues reopen, but the issue's creation date is the original one. ...
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...ttps://jira.xyz.com/rest/webResources/1.0/resources , origin: https://jsmportal.xyz.com , referrer: https://jsmportal.xyz.com/ , credentials in request: true , allowed via CORS: false P...
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Hi I have got a drop down field against certain request types. Looks like there is a limit of 55 field options. Is anyone aware of any workaround please? I cannot either add another drop-down fie...
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hi, How do I get a monthly incident counter graph? for example: January 12 occurrences, February 20 occurrences, March 15 occurrences displaying that information in a bar graph
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Unfortunately we cannot use the request type email processing for our current project, since the option is greyed out from Email requests section of the project. It has previously been selected. No...
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Hi, We're currently evaluating JSM and saw the AWS Insight Plug in - https://marketplace.atlassian.com/apps/1218757/insight-aws-integration?hosting=datacenter&tab=overview Will this be ava...
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Hey Guys, as far as I understand, it is not possible to sync my AD or AAD with JSM except if we get Atlassian Access, is that correct? So if we have 200Users in our company, we have to pay for 200Ac...
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Hey Guys I use Jira Service Desk Management on Cloud and wanted to ask the following? Is there a way to allow our Customers to login to the customer Portal using their Google Login? As of now when...
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I'm trying to set attribute value "isInactive" to object. But I keep getting this error when testing on Insight Script Console: Cannot invoke method createMutable() on null object Here is the code...
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Hi, It doesn't seem possible to add stakeholders to Jira Service Desk to automatically notify them of issues. I found the stakeholder field in the link Opsgenie service. But as a Jira service desk ...
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Hi Team, How could I clone issue automatically when approvers approved. For example: Customer added new comment into a closed case, then the case status would be changed into "New comment ...
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Hello! Hope you are doing well. I have the following question about editing the template of first e-mail when a user create a new ticket via e-mail request. When a player creates a new ticket he ge...
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Hi all, I need help on the hours-export of any ticket. If the time-booking in tempo is changed, the change will not affect the export, only the actual view of the ticket. View on ticket:  ...
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Hi there, I am sure I am doing this wrong, but I am trying to set up ticket routing and thought to use timezone. I am trying to use the JQL condition but not sure what to put in as the value user....
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Hi there, I can see in all our users profiles the 'Your Location' is empty, it would be amazing to be able to map that as part of our sync from Okta but I cannot find any information anywhere that s...
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Hi, I noticed that the Request Participants field is hidden when a ticket has been closed. I am unable to revert the ticket status to add request participants as well. Would like to know if t...
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Hi, I know that I can use propieties in status in my workflow but I don´t know how works these: sd.step.key sd.action.key Could you help me with a reference or link with all the posibbles propi...
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We are creating our own customer satisfaction survey in Jira Automation by copying the issue key from Jira to Microsoft Forms. Is it possible?
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Hi there, Based on when a ticket is created and depending on where a user is located I want to populate a custom context field for our issues and requests, basically setting ticket ownership to a pa...
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@Andy Heinzer Is this still happening? I am running into the same issue where both the TXT verified but the CNAME will not. So I have 2 of the 5 checks. Any additional info would be great!
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