The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
×Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hi all, I'm in jira service project, , but while I do the action show it's problem How can I solve these problem??
-
I have the triage channel working for one service desk project but seems I cannot set this up for another service desk project in another slack channel... Is there documentation stating it can only ...
-
Hi there, In our portal some of the portal groups have multiple request types available but then Report an Incident just has the one, per below; Is there a way to remove the big 'What can we he...
-
Hi there, We have noticed that no matter where someone is the forms date format is mm/dd/yyyy. This is fine for our US studio but in Australia people are mentioning it. For me all my othe...
-
I've had some conflicts setting up SLAs for start and end tracking states. Within my flow there are: Tracking 1 Tracking 2 and Tracking 3. Start tracking 1 when an agent tracks a request. When the...
-
The problem is when a user with the profile in Spanish, for example, updates a value of the selected field for the Sprint that was created in English and it has a translation into Spanish. Field wit...
-
Why is the behavior of the calendar for the Date Time Picker field such that it seems to randomly pick dates/times far into the future by default rather than say, picking the current date or, if ther...
-
An initial ticket gets created in Jira. From that point forward, whenever a comment is added, a new ticket gets created so we end up with 4,5,6,.... tickets for the same issue.
-
I have an HR portal and HD portal. When an offboarding request comes into HR, I would like it to auto create ticket in HD portal. The new ticket is being created, but the two tickets are not bein...
-
We'd like it to send an email to a distribution with all relevant info and NOT create the ticket in JIRA. Possible?
-
Hi I would like to know if is it possible add more elements in the ticket when we are viewing the ticket in the portal, when we "View request in portal". I'm referring to the right section below ...
-
We have 2 Jira Service Management projects setup. Each project represents a different product and a completely different set of customers. I just noticed that in the customer portal, the Request Type...
-
Is this possible? Automation for JIRA is the actor so people are getting way more emails than they need.
-
I have a workflow where I need to allow my Customer to escalate the issue if they have not heard anything from the service agent in 48 hours. In other words, I want to show my "Customer Escala...
-
Hello, I don't see Insight post functions for workflows in options. Can someone please explain to me what happened? There was such a possibility on the datacenter. Thanks !
-
Is there a video tutorial for end users who are just starting to use IT Service Management? The link to video 'watch=-ofDjHKliNI' is not available anymore. Thank you.
-
Hello, I have two questions in regards to Jira Service Desk: 1. Would it be possible for a customer to change the priority of the already raised case on the portal? Is it achievable? 2. Can the cus...
-
Hi, We have a UI problem with small screens (or smaller browser window). When I click on "Apps" I can't see the list of installed apps and I can't navigate to those apps. I attach some examples: ...
-
Hello everyone, I am creating a custom field for assignment group and want to also create email notifications that go out to each group once an incident is assigned to their group. Is this pos...
-
I get a notification with EVERY single Jira page that I load. Is there a way to make it stop? Like a notification banner at right corner, It populates while opening the page. "Jira Service Desk is ...
-
We are trying to do an import of data via external import CSV. We would like to retain the last values of the previous SLAs that were on those issues. They do not have to be calculated but I am havin...
-
I'm looking to create a report to see when the busiest time of day is for our service desk requests to better schedule coverage. I can't seem to find any reporting to let me enter a date range and h...
-
Hi our company is using Jira cloud, and I need to present a weekly report on our progress on an Epic level, and a monthly report that shows progress by developer. Is there an easier way than manualy ...
-
Hi, A specific user on Jira cannot receive email notifications. I checked in "Notifications Helper" and the notifications are working correctly and are set up correctly (see also my screenshot). ...
-
Hi, We have one parent issuetype ex: Task When created Task then automatically should create 5 subtasks with 2 deferent summaries. (We wrote scriptrunner code to auto create 5 subtasks ) all subta...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 10 | |
| 9 | |
| 5 | |
| 4 | |
| 3 | |
| 3 |
