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Jira Service Management
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Hi, I am in the process of configuring the Customer Service Portal for a Service Management project. I have looked online for how to enable CAPTCHA for the portal, but can't find the option in the S...
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Hi everyone, I'm a site-administrator for Atlassian Confluence, Jira, and Jira Service management. We recently verified our domain on Atlassain by, 1. Admin > Drectory > Domains ...
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Hi everyone, We're using JSM Cloud and have both a Sandbox environment and a Prod environment. Something weird I've noticed is that in the Sandbox, the reporter field shows as "Raise this request o...
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HI, I made a backup of my jira cloud instance ( https://douanes-mg.atlassian.net/ ) on another instance ( https://recette-douanes-mg.atlassian.net/ ) the bachup was successful but the plugi...
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Hello everyone, we have all our customers in one project and in the real support a specific group of agents are assigned or dedicated to attend a specific customer. When a ticket is created, every ag...
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Support, Where or when will the ITSM 4.20.6 be published for downloading? I see that Jira/Core 8.20.6 are available for downloaded but I only see 4.20.5 published. thanks  ...
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Hi! Almost a month ago there was a blog article https://www.atlassian.com/blog/announcements/atlassian-acquires-percept But I can't find any details how to use these product in Jir...
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Hi, I create an Insight Custom Field - when create issue it only show versions object of current jira project. step: 1、create an empty Object Schema. 2、use plugin (Insight Jira and Bitbuc...
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Does this include any update to the issue including edited Detail field, Comments, edited comments or deleted comments?
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Hi, I'm evaluating JSM and few other products as a potential new SD-tool. One thing that I just can't wrap my head around is the organization sharing and its potential effects. Our scenario is...
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Any ideas what the issue is here, or if its a confluence limitation? Video is public in loom, works when logged into confluence but users who aren't logged in can't see the video. All settin...
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oi pessoal. Estou tentando configurar outro domínio para abertura de task. mas o erro javax.mail.AuthenticationFailedException: AUTHENTICATE falhou. ao se conectar ao host 'outlook.office365.c...
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We are trying to update two attributes (Business Owner (user) and Building (text) on existing objects (Host from a Discovery) in Jira Insight. We are using a .CSV exported from Jira and then added t...
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In my schema, I have a "Computer" Object which references a "Department" Object. On configuring the computer page layout and adding an IQL query: Object having inR(objectType = "Computer", refType I...
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Our customers see 3 fields from the View Issue screen: Status Request Type Shared with I want to share the Sprint field on this screen, so customers can see how many weeks ahead an issue ...
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Hi, I would like to know if there is a way to add a confirmation step for setting the organization For example, the step would be that when I choose the organization, there is a box or someth...
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Hi! Stuck... REALLY hoping someone can help! First of all, company are not using the priority field and so is not an option to use that as the differentiator. I'm trying to set a 'ti...
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Hello all, I would like to use an automation to copy the organizations from a customer in a custom field. Is there a smart value field for this? Is this possible. Example: customer A is in organiz...
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Hi Folks, When I add attachments to an incident for a customer take it to Close-Done the attachments are stripped when the "mail" reaches the customers inbox. Any ideas? is it a setting? T...
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Good Morning! I have a field of type "Number Field" in jira service management for the requester to inform the phone number. However, the field puts (.) in the middle of the numbers. I need to someh...
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Hello ;) I have A jira Desk with 2 Forms (form1 and form2) and 2 created "organisations" on it (ORG1 and ORG2). I need that ORG1 can only see the FORM1, and the ORG2 only see the FORM2 I c...
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Como faço para atendentes conseguirem visualizar apenas chamados de suas filas de atendimento especifica atendente 1 - fila software atendente 2 - fila helpdesk atendente 3 - fila de terceiros &n...
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I've got a escalate transition in JSM that brings up a pop up box to add a comment. Is it possible to auto-populate this comment with a question to make sure that is it is a valid escalation...
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I'm tring to figure out the best practice for the gollowing use case: I'm giving support to a customer and I call him to solve the problem but I got no answer so I want to set up to a pending state ...
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I would like to translate the following labels on Jira service Management. Where can I find them? is blocked by blocks is cloned by clones duplicates relates to
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| September 9, 2025 11:40 AM PDT | ||
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