Community resources
Community resources
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Jira Service Management
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Hello, I'm in the process of creating a new Customer Request Form in which a the client might need to enter between 1 to 6 steps in different custom fileds. My problem is each case will be dif...
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I am trying to see what are the best practices and how to link service desk ticket with a bug ticket internally created for the software team.
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Hi all, So in using JSM for a support desk that does 90% of it's work currently through phone communications. The current system they use has an automated system that will upon receiv...
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topos diferentes de gadgets disponível para sla Vencido a vencer.
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Hello, I am trying to create an automation that when a component is selected, a ticket gets cloned and then the trigger issue gets closed. What I can't decipher is, based on the screen...
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Hi, I would like to know what the term 'Agents' and 'Users' in Jira Service Management refer to and what's the main difference between both. I could understand that even if i add an agent in the pr...
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Hi, I want to have a forms where a Dropdown field is named "CAB Approval Needed". I linked it in the issue to a custom field called "CAB Approval Needed" and from there I want to put a cond...
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Hello, Is there a possibility to disable user comment to a closed issue with some kind of autoreply, but first after some period of time, i.e. 5 days after the issue was closed? The reason for this...
488 views 2 0 Deleted user February 25, 2022 -
Hi, We are looking to move our jira server into jira data center and we have lot of plugins in our jira server instance. So, should we buy those plugin licenses again or we can apply same license in...
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Hi there, Could you please advise how the SLAs of a backend project can bee seen in the Portal, so requesters can be notified when creating tickets? Thanks in advance, Rega...
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We have a JSM (Jira Service Management) instance which is on-premise with a data center version also we have a Jira software instance that is also an on-premise instance but on another environment. ...
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Hi, I'm working on a cloud JSM project and I want to merge mail requests issues that share the same value for a given field (let's say summary for example). I created an automation rule as follows:...
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Hi all, Need your help to understand below mentioned, Our use-case was to add our company domain to JIRA cloud service management so that whenever customer receives email from JIRA it will be comin...
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does Service management have Georgian Language? what languages are in this soft
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Where can i find TCD ( Target completion date) Option in Jira? Target completion date or ETA?
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Hi there, I have been reading posts and articles and can see that we can add a workflow status of escalated to a ticket workflow. Basically we have a global triage team who will assign a ticket to ...
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Working on a customer portal where customers create issues/tickets and the automation will tag the SLA of the issue based on the criteria Organizations. The action item does not have a selection for ...
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Error: We couldn't export Attachment Reason: com.atlassian.jira.migration.mediaclient.MediaClientErrorException: request to Media Failed.
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Hi! In the JIRA Service Desk we have the option to choose between "internal" and "reply to customer" whenever posting a comment. In the settings, you can change the "reply to customer" to no...
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Hello, I would like to create a new project under Jira Service Management Cloud reusing most of the items of an existing project. Is there a way to duplicate a project, so we don't have to r...
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Hi every one, I have a JSM project called IT Support. In this project there is several agents and several components. At the moment, i have 2 types of agents : agent who can see everything ...
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Hi, I have created form, however, i only want this form to appear if an answer to a previous question is 'YES'. Is this possible?
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I working on the Insight Asset Management tool. I am trying to create a custom field where you can select a certain customer/company/Organisation and then later in the field you select the assets onl...
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Many clients used to use Insight Asset Management application with product other than Jira Service Management (formerly Jira Service Desk). Insight has a true power consolidating all c...
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I get an error that the email is invalid. Verified the email is exactly how its supposed to be and it's a valid email. I have added several other users with no issues. I have also added newly created...
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