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Jira Service Management
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Hi all When email requests come in, the Request Type = Email. Our Service Desk Agents don't always change this, so I need a way to ensure that the Status can't move beyond 'Triage' when the request ...
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Does anyone know how to actually contact someone from Atlassian about questions or assistance? I'm in the unenviable position of starting new with an organization where the person who did the set up ...
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How can I measure how many tickets were closed within 5 hours of opening via Jira dashboards? I looked at this link https://confluence.atlassian.com/jsbr/pesquisa-avancada-referencia-de-campos-...
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Good Day All Hoping you can help, our jira instance has grown to the point we need to look into changing our support structure. Currently we have about 15 users who are part time jira admins. They...
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Hi All, Im looking for a simple change calendar to add into our Service Management Project, to allow me to log future tasks in so the whole team have visibility. (quarterly work, change reques...
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I've noticed that after installing JSM, almost always I have duplicate things automatically created - custom fields, resolutions and/or statuses. Is that a bug? How can I avoid this? Example...
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When a customer lodges a request via the JSD portal they are marked as the originator and JSD auto sends emails to them as we respond to the issue. But customers also contact us via email and phone ...
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Hello all , I am looking for a way to automate our hiring process and for that purpose I was wondering if it is possible to set up some kind of automation where in the service desk customer portal ,...
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Hi All, Can anyone please advise if it is possible to currently migrate Jira service management cloud projects from one cloud site organization to another cloud site organization . ...
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Hello, We have a field with 3 values, where 2 values can be updated by any logged in user and the remaining value can only be updated by the jira-administrators. Lets say the values are Yes ,...
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Hello, The workflow of the project service set up in my company ends with the status "Resolved" or "Cancelled" However I need to make it possible to re-open these tickets. But impossible via the Wo...
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1. created custom field 2. added the screen to it 3. modified my chosen request type to include new custom field 4. now it shows in all request types, but i only want it in 1 request type. 5. onl...
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Is it possible to create a single workflow with multiple View screens depending on the issue status?
Hello Jira community members, I would like to know if Is it possible to create a single workflow with multiple View screens depending on the issue status. So I am creating a Software pro...
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Hi, Jira Service Desk sends mail to Approvers without Approval Buttons. "Approval Required" is activated and Approval Buttons are added in the content. When I test it with "Send me a test ma...
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Hi, we are using Jira Service Management. A customer of us, tried to attach a .eml file to the ticket via email. In the agent view we saw an error message in the comment, that .eml files are inval...
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Hello everyone! I have a workflow with some transition and many types of queries for this WF. But I want to hide the transition for some request type. How can i do this? Maybe i can use "Custom sc...
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Hi, when I try to invite users to https://lletter.atlassian.net/ with an email that ends in letter.net (xxxx@lletter.net) for example, verification emails never arrive in their respective inboxes. It...
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My company just started to use JSM and main goal for the first iteration is to start collecting and tickets which our clients send to our support email. Our obvious setup includes email channel as a...
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I'm using approval feature in my status and source is Insight custom field. When I change the user in this customfield, approver user doesn't change. I can't change this through Groovy because this p...
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HI, we have customers accessing our service desk via the customer portal. We need to allow specific portal customers access to JIRA software as well as we use JIRA Software to track project related ...
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Is it possible too embed a google sheet in the customer portal, where users submit tickets. So, instead of filling in the description they can fill out a formatted sheet?
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Hi Community, I have recently learnt about automations, and was wandering if I could get some guidance. Our company uses Power Apps Canvas to fill out a form, and Power Apps Automate to send it to ...
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We don't have a proxy or load balancer. We set the session timeout to 900. We are receiving the message: "Error: The security token was missing or invalid. Try refreshing the ...
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We currently use an O365 mailbox as our helpdesk, so a couple people have access to that mailbox in their Outlook. When I connect that custom email address to my Service Desk project, what will happe...
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Our organization uses Jira server and within Jira Service Management we frequently move issues between our various projects. Is there a way to reset the business hour to acknowledgement SLA when the ...
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