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Jira Service Management
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I am trying to think of a "Best way" to setup my SLA's for problem tickets. The issue I am having is that I now have agents that are not just in one location (timezone) Initially our SLA's were Cri...
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We are implementing a "submit ticket" system in our application. We are looking at using the issue collector widget to allow end users to create tickets, but if there is a better way to accomplish wh...
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Hi, Just looking for some assistance on JSM, we're setting up gating with Jenkins https://support.atlassian.com/jira-service-management-cloud/docs/use-deployment-gating-with-jenkins/ We have the g...
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Hello - We are currently using a form for End Of Shift turnover information - Looking for a way to post this form automatically to confluence or even have it show up in a teams feed. OR ...
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Hi, We have set up that our Jira users can create a Jira ticket via Outlook. They had to create a contact group in Outlook and can send the desired emails to Jira manually. So that the correct board...
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Hello, We have a situation where we need your help to resolve it. We created the TG-SEC Support project. When we send a ticket to support@tgsec.ba, we receive an automatic response that the ticket ha...
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Hi, I am assignee for a few jiras. but I am not able to see or change the 'Due Date' in the edit screen of my Jira. I am able to see it in the 'view' screen. Help please. Thanks Arvind
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Is it possible to change how this works? If a request comes in with title "Organization". and then Organization 2 comes in, it will find that as similar. But if a new request comes...
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Jira v8.20.4 I have a certain order on my fields for sub-tasks in a project. I have a Create screen, an Edit Screen and a View screen. For the View screen I want the order to be as seen in view sub...
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After removing the help from a field reported in Theme Ext., when the language is changed the content of that field continues to appear despite having also deleted the corresponding translation. Spec...
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In some cases a support ticket needs further development work than can be addressed by the service team. What do I do to present the issue and add it into the development que?
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How do I identify a Cancel/Resolve/Escalate from the Customer, using the Customer Portal? I need JQL for a Queue if Customer click on "Canceled request" or "Resolved this issue"...
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I am wondering how service tickets show up in the regular jira environment. What I want to do is to group together under one epic all service tickets that come from a specific client. Ca...
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As there is this Atlassian Community, is there a product like this created, to add to your customer service portal? We would like to create a customer community "chat" where our customers could su...
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We have a SSO and SCIM connection with Azure AD. When i login to atlassian i always go to the page where i have to fill in my email. When i fill this in i get the SSO experience. I would like it more...
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Hi, I want to change one particular sentence in the customer portal (jira service mgmt), however, I do not find the option to change the translation. When entering the customer portal, right above t...
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Hi community, I'm dividing our customers into different segments (eg.: A, B ...) and this is based on the domain they have. FYI: The domain determines the organization's field in our automation. I...
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On my issue type, I created a custom field to reference Insight objects. When I update that issue field (when I add a reference to an Insight object) I want to automate the value of an attribute of ...
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Hi community, I wonder if it is possible to have a approval step be dynamically added in the middle of a workflow based on some field value? Refer to the attached workflow, let's say I have a field...
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Hi, I have a typical Jira use case. I want to search for Jira tickets that have 'ABC' or 'XYZ' in titles. It's not necessary to have both 'ABC' and 'XYZ' in the same ticket title. Is there a search ...
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Hi all, I have some stakeholders who would like access to a dashboard that gives analytics of the help desk, but our systems team does not want to give them access to seeing all the help desk issues...
1,667 views 5 0 Deleted user April 25, 2022 -
How would I set up an automation rule to only send an email when a priority score is greater than 50
We use priority scores to help push work through our stream. Right now I've got it set to send an email when the issue is updated, setting the priority score to greater than 50. However, ...
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hi all! I have 2 JIRA ServiceDesk projects and we have a custom field "Select List (cascading)" with 2 drop-down fields. Is there a way to copy over the custom field elements and copy it over usin...
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Other people have their pagination set to 1,000. Mine is 250. What gives? Thanks.
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I am trying to edit the form that the requestor fills out so that I can add titles and divide the form by sections. Is this possible? I have a request that the marketing managers fill out...
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