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Jira Service Management
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https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-requestidorkey-feedback-post In this document, the interface for creating user...
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All users have lost access to the project and no boards are showing anymore. Could anyone tell the reason?
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We have setup a Jira Service Desk project and added all internal staff as customers. Theses customers also have Jira licenses. I am the admin of the project. Currently staff sends an ema...
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Hi, everyone! I am trying to set up resolutions at a customer portal (JSM) and I follow to the instruction - https://confluence.atlassian.com/servicemanagementserver/configuring-the-customer-p...
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Hello, My company makes extensive use of internal distribution lists. When someone creates a ticket by email and cc's a distribution list, the distribution list becomes a participant on the ticket a...
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I'm trying to get my head around how to add approvers to requests. I've read a number of articles around Request Types, Workflows and adding an approval pick list field or custom field and an a...
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Hello. We have set up some monitoring screens that we want to use to check status in various queues. Thing is we need this to be visible without being logged in to a user due to how its set up physi...
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Hi all. We are looking to improve the customer experience by raising support tickets (Cloud JSM) from Outlook. The idea is to extend the standard way (subject+body+attachments) of using the...
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Do you have any knowledge of a CSAT add-on that provides a dashboard gadget? All add-ons I saw, no one provides a dashboard gadget. Why I want it? Because I have many service desk projects and I wan...
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Hi, In this particular listener we have tried to sent notifications to the member of the user group populated in a single group picker custom field called 'Group Assignee' present on an issue. Now ...
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We're using the Slack Assist app to connect our Service Management account with a triage and multiple request channels. However, it looks like the triage channel is not being recognised after ...
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Hi all, I try to create ticket jira from email , email was sent but ticket not created on jira dashboard. What must i do ? There is any setting that i miss or i must configured. Regards,
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I want when a custom field is updated (custom field name CCs) to copy the customers that are being tagged in this field and paste them into request participants field Basically, we want when cus...
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We currently use an AD group in JIRA which means that users added to the said group are automatically assigned the correct JIRA boards. I have tried adding the same JIRA group to a team in Tempo so ...
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Hi, I have a project in Jira service desk. On the board I configured that I will see only open issues so I wrote on the Kanban board sub-filter: “Status not in Closed“ and it worked&nbs...
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How do I link an issue created in Jira Service Management to a project issue in Jira Work management
Hi Jira world! How do I link an issue created in Jira Service Management to a project issue in Jira Work management? I look for it and can't find it. please help.
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Hello dear community We have had the following problem for a few days. In a service desk project, the tickets in our queues are no longer displayed in full. Only when you go to the bottom of the pag...
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We have tried writing a few scriptrunner behaviours to hide fields and set default values for fields in JSM projects, but they only seem to work in the portal, not for issues created in JSM from the ...
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After the recent improvement of Forms to be integrated with Jira Service Management, the fields in the Portal are all duplicated. Meaning, the set of fields that we already have is being shown twice....
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We have JSM and are looking to use it for a unique (to us) use case. Department A requires a tool to manage their work. Department B is Department A's customer (internal customer). Several...
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Hi community, Looking for some help regarding why I can't disable or delete automations I've created for a specific project. Kind Regards, Karthik Murali
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One of my ticket did not have a time to resolve and as I checked it, the start condition was not met. I updated the SLA condition but the "time to resolve" of this specific ticket did not update/show.
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What are the following errors? 2022-05-24 23:05:41,494 HealthCheck:thread-4 ERROR [c.a.t.j.healthcheck.support.EolSupportHealthCheck] An error occurred when performing the EOL check, see the excepti...
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How can we setup issue security to prevent other agents from seeing other agents tickets a guide will be very helpful
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Hi Team, I was wondering if it is possible to create Jira customers from powerautomate or power apps? I was able to successfully create a ticket using Jira connector, and was winding if I can use th...
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