Community resources
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Community resources
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Jira Service Management
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Hi! I'm trying to set-up Jira Service Management board to help us manage IT requests from our colleagues. In order to do so, we would like them to be able to send us an email. Based on...
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When a client gives a satisfaction rating of 3 or below we would like to force that client to leave a comment explaining the reasoning for the low score.
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Need to display multiple Problems and Count of Incidents linked via "Duplicates" to these Problems in a dashboard; pls. suggest how to fetch these details
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Good evening I have juste create a free account Jira pour a small project, i would like to add 2 persons in my project, how i can do it ? it is possible ?
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Hi, We use Jira Service Management for our customers, many times, they read our responses in the tickets or emails but they do not reply back - is there any way of getting a notification or so...
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How to stop Jira from auto-copying tickets
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Hey guys, if we create a ticket in JSM and I like to adress it to the ticket system of our service provider with description, screenshots etc how can we do that? Actually we cre...
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When a user (not a service agent) is creating a (certain type of ) request I would like set fields like f.ex. components or the description. In Jira software I am used to using life fields for that ...
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How to add a ticket "creation date" column in jira service desk. My requests are on the menu
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I want that customers after creating a ticket see the priority. The problem is i can't add the priority field.
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Cloud products have an Atlassian URL starting with https:// and ending in atlassian.net, like this: https://mysitename.atlassian.net Server/Data Center Hosted on your own server or in you...
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Hi team, I have service request workflow to received the approval from a group. One approval is mandatory in the workflow. Here how do I display the actual approver name in the filter. I want to dis...
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is it possible to add a "query creation date" column to the "queries - my queries" menu.
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I have a client interested in integrating thie r DC based JSM with a new Atalssian Cloud (Enterprise) JSM. I just need to know; 1) is it possible, and 2) what are the possible options to do thi...
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Hello, i believe description templates are now available in jira serv desk. I see it with some vendors i work with. Do you have instructions on how one can add templates within descriptions? thanks&n...
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Hello all, in jira service management for each ticket we require users to declare their organization. Through Jira automation rule we would like to extract the internal jira ID for their organization...
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Estou tentando trocar um tipo de item que coloquei nessa solicitação no print abaixo: E quero colocar um novo tipo de item com o fluxo novo que criei, como consigo fazer isso ?
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We have an internal process where when an employee is approved to work, it auto generates a ticket for IT to complete their onboarding. Here's a run down of it. New Hire ticket comes into CL. ...
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an Issue with status finished every day sends remainder mail.
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Using powershell to hit the insight api, and I want to filter by hosts. Can someone give me an example of a url that filters by host https://api.atlassian.com/jsm/insight/workspace/123456-abce-9876...
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I have configured my Response SLA to have 3 conditions to stop the clock (or Finish Counting as Jira calls it)... 1. Comment: For Customers 2. Entered Status: Waiting for customer 3. Resolution: S...
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Is it possible to give Service Management customers permission to view only specific pages dedicated
So, is it possible to give Service Management customers permission to view only specific pages dedicated for them in linked confluence space? Or, would I need to create each customer dedicated space ...
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Our clients access the JIRA Support Portal via a link in our software. Given that the client has already logged into our software we know who they are (which client) Would it be possible to pas...
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I've recently been updating some of our service management request types to include Forms. They are very powerful for improving clarity when requesting certain types of information and the Atlassian ...
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Hello there, It is quite simple to manage several distinct projects on one Jira account. On the other hand, it's a lot more tricky to work on several projects from different brands on zendesk. I ...
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |