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Jira Service Management
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Issue: Upon receiving tickets in the Jira queue, the Reporter field is wrong, it is the default email address for our company, not the original reporter's email address. This happens only...
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Is there a way to use a header tag and change the font size and color (via inline CSS style maybe)? I tried using Markdown and HTML but they don't work.
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Hello! I'd like to add a Client criterion to default basic search view in Jira so that it'd show fields Project, Client, Type, Status, Assignee. Now it looks like this: Custom field Client alre...
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Hello, I'd like to Link the field "Labels" from an Issue to a Checkbox Field in Forms. If yes is chosen, I'd like to link it to the Labels Field inside the Issue that the form creates, so the w...
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Hello, Could you please clarify if I need JIRA user accounts to create tickets in Jira Service Management? Or JSM may be used without JIRA user accounts? Thank you!
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Hi, i have a question: In our jira service management project i created an automation rule: When the subtasks status change from "Planning" to "In Progress" an notification shall be send to the assi...
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when I'm trying to add a comment in that project no toolbar is showing above can anybody please help here
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If you use the Jira service management widget, this API is executed. https://{myservice-domain}/gateway/api/gasv3/api/v1/batch What is this?
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When an agent selects cancel request, it sends out a CSAT to the reporter. Can we turn off CSAT for canceled requests?
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The change management workflow for Jira Service Management do not have the CAB approval in the workflow.
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Is there a way to give access to anyone and not request that they log in or create an account to view the help center and the associated KB articles?
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I've been adding default descriptions to my ticket types and my team likes to use tables to define acceptance criteria for user stories. There is no option to add a table from the UI and when I try t...
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Hi, Im looking for a solution to add to our internal web based system for users to be able to submit system issues/bugs/improvements etc and attach a screenshot o screen recording, is th...
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Hi, I'm wondering if you can change the icon for priority to a text or a bigger icon. From what I can tell it's locked at a 16x16 image and you're forced to provide one. If you don't you get an actu...
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Hello, I'm trying to create an automation that whenever a certain sub-task type is created, it is automatically given a time estimate. The automation appears to be working EXCEPT when the sub-task w...
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I am testing the ability to reference objects in different schemas using an external import. I am receiving an "UNKNOWN_REFERENCE" error for the "referenceObjectTypeName" fields in my JSON. I am tryi...
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Hi, I have a "master ticket" that is created via portal request. This in turns create a bunch of tickets through automation, that is assigned to different teams. In one of those tickets, an assigne...
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We recently upgraded to JIRA 8.20.5, and now users are seeing a blank space at the top of the "Queues" view: This blank space is only appearing on the "Queues" view - "Customers" and "Reports" v...
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Hi Jira Community. We are trying to set up a very basic service desk in Jira. I can see that there is a portal available to customers but for now, we simply want our support email address to forward...
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I want to specify special image to appear as the og:image when sharing the link of my confluence/space, but didn't find a straightforward way to achieve this! I had tried JS but then identified that...
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I want to specify special image to appear as the og:image when sharing the link of my confluence/space, but didn't find a straightforward way to achieve this! I had tried JS but then identified that...
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I'd like to add the variable which adds the name of the user sending the message. But I can't find the variable in the drop-down list of the message variables. Is there a reason for this? What can I ...
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Hi, I would like to change the layout of how some of my data is displayed within a gadget. Currently I have created a report for my project's SLA met vs breached incidents per prio. I do not really ...
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Im using Jira company managed service desk. Im trying to set up a required field in some of my screens however, every time i set a Custom field as required, the emails been sent to the service desk ...
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Hi Guys, Regarding permission of attachment, I could only find the creation and deletion. I am wondering if there is any way to set the permission or entitlement on attachments so that only en...
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