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Jira Service Management
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Hello everyone, I'm trying to make automation for edit value for "Component" field. My case is to add the extra component if the filed doesn't have it for concrete issue type. I'm trying to use thi...
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As a form builder I would like to control the usage of the Send/Cancel buttons when a user is filling out a form. For example, I have a comprehensive form with dynamic sections that contain req...
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Tenho um quadro de equipe que não foi feito por mim e não consigo colocar esse quadro em kanban, e todos da equipe visualizam dessa forma. Onde posso alterar essa opção (visto que estou como adm e nã...
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We are running JSM and Jira server, hosted in Eficode Cloud. For Internal IT issues, it is not helpful to have a Comment internally button where Comments shows up only in Jira, and a Sha...
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Hi community, Testing Insight and need to enter data manually. How can i do this; Thank you.
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Dear Folks, we have Jira Service Management Cloud and we want to connect to an own knowledge base (instead of Confluence). Is it possible? If yes, how? Can you recommend addons? Big thanks ...
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Is there a definition in the Jira Service Management (Cloud) automation rules that iterates up to arbitrary conditions? There is a conditional expression, but it seems that there is no iterative proc...
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Hello, I need select a project "X" and get data about time elapsed between the ticket are registered in Jira till first comment. How to write SQL code? select * from jiraissue, ...
402 views 3 1 Deleted user January 26, 2022 -
Hi, In an automation rule I want to use a JQL that checks for request type and also whether an InsightObject is linked to open issues. Does anyone know if (and how) I can use the following IQL in a...
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Hello all, is it possible to direct something at a specific customer (Portal only) via @username to trigger an e-mail to this specific customer? If so, what configurations must be done? The user ha...
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Hi, we are trying to move away from a process where most of our requests are emailed to us and then someone has to make a card for it in Trello (yes we are using templates). Parts of our organiza...
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以下に関する情報の掲載箇所を教示頂きたくよろしくお願いいたします。 --- ・インシデントの親子関係の関連付け。（親から派生した子インシデントが存在する場合の関連付け） 具体的な設定方法等記載箇所 ・変更要求の入力項目の関連付けは可能か。（変更入力項目を親入力項目から派生した子変更入力項目への関連付け） 例.親:「変更要求」入力項目、子：「テスト」入力項目「リリース」入力項目等） ...
292 views 1 0 Deleted user January 25, 2022 -
Hi Everyone, Is there an estimate of when we'll see the Proforma functionality incorporated into JSM Cloud? I've checked the roadmap and it looks like the time has come and gone unless I'm misreadin...
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Im trying to update an attribute in a insight object with a value from an customfeild I've tried several types to write placeholders. I can't figure it out. I tried with reporter and status and it ...
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I am a new administrator and Google is the only one teaching me so I'm hoping someone on her can help. We have both Jira Software and Jira Service Management at our company. I have create...
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Before, when the Major incident button was showing on top in JSM, clicking it created a major incident and automatically created an alert in OpsGenie. Now, that button is not there anymore, it ...
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Hello, I have a need to edit the Customer notification for request created. I want to add the Customer Request Type -- but ONLY the Customer Request Type. I see that the customer notification conte...
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Hi Everybody I need to to create multiple subtasks under a certain epic and am testing with the following Parent id Issue id Issue Type Summary Start date End date Original Est...
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I request the collaboration to know how to link a jira field type Select List (cascading) with a form since it does not work for me.
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I see that the Marketplace has an add on for Desktop Central. There have been 415 installs and few reviews. If you are using this add on I would like to know how this solution is working for you and ...
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When updating comments on existing tickets in some of our projects, the system creates after each modification and unwanted a service ticket to our helpdesk. This happens only when a specific user c...
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Hello Everyone! I am having some issues figuring out why when users create issues via email they are not being mapped to the correct fields in JIRA and coming into the system looking like th...
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My issue page UI is messed up, The CSS seems to collide with everything and it's getting merged. It's working when I switch it to devices under inspect element but it's not a good solution. PFA s...
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I want to group two assignee's quick filters so they show results from each of the selected. Even though they are not working on the same stories or issues. How do I go about doing this?
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Hi Community , Do anyone has an idea how to move in bulk external comments to internal comments in tickets in Jira service Management project ? Thank you in advance . Best Regards , M...
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