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Jira Service Management
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Hi! I have created 2 JSM projects for my team, but I will be leaving soon to another company. I am the Jira Admin and owner of both projects. I am also creator and owner of several automations for th...
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Hi All, I just installed trial version of Power BI Connector for Jira. My jira is server version. I have created a data source like below now in my power BI desktop app when i c...
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I've just created a Service Project, and selected the Automation from the library called "When a customer comments on a closed request → then reopen the request". I have a single ticket I'm working ...
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I like the Jira Service Management and its portal, but I need the portal and all functionalities under my website url, I do not want my customers going out of my domain for the help center. how can I...
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Hi! I'm figuring out a consumer service solution for a client with with Jira Service Management. Now they are looking for a solution to get the Manufactured date being calculated automaticall...
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I have problem in authorization missing in SAP, though I already authorize in the system but those PR for releasing is not showing on my account enable to release it. How can I solve this issues.
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Is the email address below belongs to Atlassian? Email sent with content "Your subscription will be cancelled soon" from this address. As I see a question was asked before with an email address "nore...
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Hello, we are trying to automate an "on-call" flag for our help desk, We have a custom field that will get changed when a ticket gets created between 5pm-7am Mon-Fri and any time on Sat and Sun. We h...
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We currently have on premise data center Jira Software and Confluence. Looking at Jira Service Management Product to add to our product suite. Can we host it on our on-premise, non-clus...
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Hello! I manage the customer support poject for a small business and as such have a site-admin role with all permissions. As of yesterday there are parts of my project that when I try to acces...
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I have an automation running to clone a ticker when a status happens. The cloned ticket isn't linking to the trigger issue though. Help!
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Im trying to configure an insight custom field that looks for object = employees with attribute = Director, Area Manager. Im a noob to IQL. How would i write this?
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Hello, I'm in the process of creating a new Customer Request Form in which a the client might need to enter between 1 to 6 steps in different custom fileds. My problem is each case will be dif...
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I am trying to see what are the best practices and how to link service desk ticket with a bug ticket internally created for the software team.
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Hi all, So in using JSM for a support desk that does 90% of it's work currently through phone communications. The current system they use has an automated system that will upon receiv...
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topos diferentes de gadgets disponível para sla Vencido a vencer.
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Hello, I am trying to create an automation that when a component is selected, a ticket gets cloned and then the trigger issue gets closed. What I can't decipher is, based on the screen...
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Hi, I would like to know what the term 'Agents' and 'Users' in Jira Service Management refer to and what's the main difference between both. I could understand that even if i add an agent in the pr...
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Hi, I want to have a forms where a Dropdown field is named "CAB Approval Needed". I linked it in the issue to a custom field called "CAB Approval Needed" and from there I want to put a cond...
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Hello, Is there a possibility to disable user comment to a closed issue with some kind of autoreply, but first after some period of time, i.e. 5 days after the issue was closed? The reason for this...
467 views 2 0 Deleted user February 25, 2022 -
Hi, We are looking to move our jira server into jira data center and we have lot of plugins in our jira server instance. So, should we buy those plugin licenses again or we can apply same license in...
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Hi there, Could you please advise how the SLAs of a backend project can bee seen in the Portal, so requesters can be notified when creating tickets? Thanks in advance, Rega...
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We have a JSM (Jira Service Management) instance which is on-premise with a data center version also we have a Jira software instance that is also an on-premise instance but on another environment. ...
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Hi, I'm working on a cloud JSM project and I want to merge mail requests issues that share the same value for a given field (let's say summary for example). I created an automation rule as follows:...
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Hi all, Need your help to understand below mentioned, Our use-case was to add our company domain to JIRA cloud service management so that whenever customer receives email from JIRA it will be comin...
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