Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi everyone! Q: How can I change the service request settings, so that satisfaction can be set, before the service request is resolved?
-
Hi We have several mails, wich are not reaching our customers, which is very critical. We have done mailtraces and can confirm the issue. How can this be solved
-
Hi I want to change the project setting by myself, but I can't modify almost of settings in the project settings page with this image I attached. I got project lead role from the JI...
-
Would anyone know how to hide the ' Frequently Used' section within the customer portal? I have a few Service desks that I want to publish for employees to be aware of, along with a few test...
-
I'm looking for a way to change a label based on reporter when a ticket is created. I need to do this using either a wildcard/ ends with, or a contains statement, but I'm having trouble with the synt...
-
I want to insert an off-boarding form when an off-boarding request is submitted. I cannot figure out in automation what action to use. Thanks, Sam
-
Hi All, I have inherited forms that we are using for our Help Desk and need to modify the information that is in a drop down that says: What can we help you with? I am looking to add another o...
-
Hi there, I am unable to make this work properly, hope somebody may help me with this: - Manually create issue in UI - instantly add certain customer as participant using Automation (I actually ha...
-
Dear Atlassian Community, Can you please help with the following: Firstly: We have two separate Jira and Jira Service Management instances. We would like to merge into a single instance. Each insta...
-
Dear All, I have created a project in JSM and created a workflow for defects/Incident. Here we raise defects. Is there any option available to export those defects?
-
Employee no longer works for company but is the owner of filters. Is the best way to "change ownership" of the filter by hitting three dots , copy filter ? Then it is safe to delete that ...
-
@Mike Bowen I have read through some of your postings and the information is great stuff. Thank You! I have received a request to have the tickets in the JSM be separated by dept where th...
-
Hello, How can I remove Request Type from my sub task details pane? The current detail fields are Assignee, Reporter, Request Type, Priority. All are populated except Request Type. Is there a way fo...
-
I am wanting to import tickets from my old team-managed project to company-managed project including all comments & attachments, but when using the 'Import issues from CSV' these fields are not a...
-
Hi, Is there a functionallity that can be turned on so users can see each others requests? Those users are same in group, and have access browse project security. I tried to with old version jira&...
-
Hello, Would you please let me know if there is a roadmap/plan to have Insight Azure Integration available for Cloud JSM/Insight? If so, what is the timing? Thanks, Miroslav
-
Hi, I was wondering if the following features are possible with jira service management. On website X I want a form (with X number of fields), integrated in my website, where a jira ticket is create...
-
Hi all, I have setup Jira Service Management (Data Center) for our organization, with a view to implementing asset management in our dev environment. I have installed the Insight app and am ru...
-
We would like more analytics on our Jira Service Management (Cloud) data than the current dashboards can handle - calculated fields, real-time filtering, etc. To that end, we are trying to move the d...
-
Using Jira Service Management (Cloud) automation, When accessing the confluence page with the API Authenticate using the user and API token. Is it possible to substitute the user with "automation for...
-
Hi Community, Is it possible to create a field, lets say Customers & by start typing, to autofill the value; Reading from a list of customers. Thank you in advance.
-
Currently, the company I work for however a master JIRA site, which contains x2 projects... * IT Support * Development For business reasons, the x2 projects have to remain separate...
816 views 4 0 Deleted user January 24, 2022 -
So this is pretty simple question. We have a user actaully many users whith this issue. But I will give one example. This one user is the owner of a project in JIRA. There Access is s...
-
How to enable Insight object comment section? On this article under the headline "Data Hierarchy Level 3 - Objects" I can clearly see there is a Comment functionality under the Activit...
-
Hi, Is there any way to get a report of users who have been used helpcenter only during a month? We set up the users in the atlassian instance admin interface, not using the "customer" section. To...
Atlassian Community Events
| User | Count |
|---|---|
| 33 | |
| 17 | |
| 8 | |
| 7 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT | ||
| June 25, 2025 7:43 AM PDT | ||
| June 20, 2025 12:16 PM PDT |