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Jira Service Management
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I can't add jira service management to my existing free jira subscription. I would like to try it so I choose the 'Try it' button, I selected my existing site and I got this error message: "...
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Please delete this Post. Thank you.
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I wonder how I would tackle this issue. Backstory: I'm currently automating a Employee Onboarding function where in project HR the issue type Employee onboarding is used. This issue type rolls out ...
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Via an automation rule I have a field called Application. This is a custom Insight field. For each selected value in this application field I need to set an Affected services (= defa...
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Hi there, How can I add customized properties to a transition in a workflow. I need to add authorization property which consists of yes or no conditions. If the property gets satisfied (i.e...
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Hello there, I want to make a notification (by a workflow rule for example) that sends customized message to some e-mail address (or even addresses) For example, 1. If some issue is fo...
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Hello, I'm a beginner Atlassian. I ask you guys for help. Our Atlassian product line includes: Jira SM : Agent Jira SW: engineer We want Jira SM to respond first to issues coming through multiple...
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I am struggling with adding a new field for Customer Portal in Problem Request type. I have created a new field for Serial Number in my issue type and it is visible in Agent View , but not in Re...
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I have linked object labels that have ' in them e.g. Bob's. How do I escape the ' in my csv file... is it even possible? Thanks, Linda
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How to move the activity down in the user support portal sd, it is at the top of the topic
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How to open locked field configurations. They are blocked for me, I can not add a certain blocked field to the user interface
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Hi there, I would like to be able to add handphone numbers and other custom contact information(handphone number(string), building name(string), org group(string) etc) to users/profiles that exist in...
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Can anyone advise how to troubleshoot: CSAT survey for resolved issues but no feedback surveys are being sent. am I missing something??
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I have list of different queues for tickets. In several queues status of the tickets shows open, in progress, resolved, closed, cancelled,..etc everything. However, I only need to filter them to show...
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Is It possible to send email automatic from Jira service desk report? I'm looking for send email automatic from Jira Service desk with a report defined.
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Hi, I'm planning the migration to Jira Cloud for my company. One challenge I'm facing is the authentification of the customers to Jira Service Desk portal. Currently, the logged users on our plat...
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Does not show tables in visual editing when you save the description When saving a description with a table generated directly from the "Description" field options at save time, the table is lost.
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Hello, We are preparing for go-live and want to copy then delete the transactions in the copied service management instance. How do we first (1) Copy an instance, then (2) Delete the te...
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Setting up my new Customer Support Portal. I created organizations and sent an invite to my first customer as a beta test. She added her name and created a password. When she follow...
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Hi. Need your help please. I am unable to complete JIRA assessment. I kept getting an error. I have completed all the other tasks except for the assessment. How do I have access again...
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Hi. Need your help please. I am unable to complete JIRA assessment. I kept getting an error. I have completed all the other tasks except for the assessment. How do I have access again...
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Hello friends, how are you? I'm putting together material for a lecture at the current company where I work as Jira Admin. The idea is to demonstrate the main differences between Jira Software and J...
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I can't seem to add any fields to the Sub-task table view in advanced settings. It just gives me an error saying the field is invalid. Thanks.
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I have created validation in workflow and set up my custom text for it. But in portal I see system validation instead of mine. I am expecting to see the next validation text "Please provi...
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I work for a small government contractor and we are in need of an IT Ticketing system but if it is cloud based it must be FedRAMP certified so that's my question?
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |