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Jira Service Management
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Hello, my work team wants to know if it is possible to create some subtasks when changing a state in the workflow since we have some requirements that we cannot ignore, thank you very much. I hope yo...
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New customer is not receiving email invitations after creating an Atlassian account, similar to what occurred in a previous post. In that post, the problem was solved by sending invitations to a...
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Has anyone found a way to manipulate the portal search results to show certain request types or filter out others?
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Hi there, So i was thinking of using Insight for stock control and will require to add multiple objects at once with different serial numbers. Is this possible with issues or the forms functionality...
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Good Morning ! I would like to know if it is possible to hide a request type from the client in the JIRA portal so that it only sees that type of request that I determine when creating the request t...
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Is it possible to: 1) - Set the default fields in the columns of our customers' requests list 2) - Make more fields available for customers to choose Thanks Ewan
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External Gadget Feature missing - This gadget cannot be displayed on your dashboard. This could be d
Hi, When adding Gadgets to Jira or JSD, you can add 'Internal' or 'External' gadgets by obtaining the XML link from the partnering app. This feature still exists from JSD with Jira as the source da...
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Hi, I upgraded JIRA from 8.22 to 9.0 Unfortunately after update add-on Jira Automation doesnt work. After enabling im getting error: "This app failed to enable. Refer to the logs for more informat...
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Is there anyway possible to convert the username that is typed into text filed into user id or no?
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We have a dashboard with many gadgets, including SLA success rate. User is able to view all other gadgets, except the SLA success rate. User is in administrators role for the service desk project. A...
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Hi So within our flow sometimes agents will need to "move" one issue within the same project, changing only the type of the issue (e.g. question > bug). Now, I wanted to build an automation tha...
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Hello everyone, I using jira service management cloud and i want to do in order to in approval window will be more information about ticket. I was be able add several fields such as - screen shot i...
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Hello, I am a new cloud user taking over a setup that my boss previously created but didn't deploy. Here is my question: If a customer replies to a ticket notification email with a com...
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Several of our teams use various statuses for "Done". They have statues for "in Staging" and "Merged" in order to allow those Jira cards to undergo final testing before they push it to Production.&nb...
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I have more than 2,000 organizations I'd like to import into my service management. Anyone have good leads on how to do this without being a programmer and using Rest API? If I can import usin...
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Hi all, i have a question in regards to insight custom fields. Here is my problem. I have a schema with two object types: Category and Subcategory. In Category object type i hold Subcategory objects ...
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Hi guys I´m setting up a 3rd party solution for managing SLA´s. When I first started using Jira, I defined SLA using the built-in SLA. Now I want to delete the built-in SLA and just use t...
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We have a custom field identifying a user that a issue is focused on (not the requester) and would like to make that service request visible to the person in that custom field. Is there somewhere we...
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I created a simple automation that clones any issue with the label "Clone". Unfortunately, it clones the last cloned issue, not the current issue. Even worse, it is supposed to be triggered off...
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After updating Jira Software Server to 8.20.7, an error occurred when trying to update Jira Service Management. After removal, subsequent attempts to reinstall the Jira Service Management end with an...
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I created a simple automation that clones any issue with the label "Clone". Unfortunately, it only clones one previously cloned issue, not the issue I am moving to Done. In fact, it looks like ...
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I have multiple issue types in project. Each issue type has it own set of services that pertain to it. Services is a single select dropdown field. How can I limit the field options to only show the o...
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We have an integration from our public website which creates a ticket successfully by adding the customer into the JIRA if they don't exist then creating a request via the API. However, when our help...
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Hi! I am hoping someone can help me. I am intersted in setting up Slack notifications for customers/employees who use the Jira Service Desk to submit tickets. Currently, when our employees submit a t...
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Hi, I created a new user on our Office 365 platform and tried adding them to Jira. They are are not receiving the invitation after several resends. I have read there could ...
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