Filter Subtasks from Triggering "When Issue is created"

[Jeremiah Owen]

We have an automation that is simple... When the issue is created notify XXXX. Users are requesting to NOT have it triggered when subtasks are created. I don't see a way to set for that. Am I missing something? Thanks!

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

My guess is that your emails are being generated by the notification system, not automation.

Projects have a notification scheme, which basically says "when event X happens in this project, email people Y and Z".  Issue create is an event that is fired when an issue is created, irrespective of the type.

What I would do is replace the notifications with an automation.  Go into the notification scheme and remove the users nominated to get "issue created".  Then create a automation that triggers on "issue (but not sub-task) created" and use that to send the email instead.