Community resources
Community resources
Community resources
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Jira Service Management
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Hello, I created a form and the date in the form and example shows like this According to the forms, the format is dd/MM/yyyy. However, in the customer portal the format is M/d/yyyy ...
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Hello all, I was wondering if it is possible to remove (or define what you want to see within) the Updates section in customer notification e-mails sent from Jira. The below screenshot is an e...
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Hello, from May 23rd our agents and clients started to get email notifications with hidden comments. Before that we could read task comment (for which we received notificiation) in email. We didnt c...
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Hi community, I was wondering if and how it would be possible to transfer a specific label to all linked tickets? We are labeling certain type of tickets from within a certain project with a specif...
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I'm new to Jira and I'm still in my infancy using the product. My company has some projects created in Jira and I need to create a new project and inherit settings from another one. So I created a So...
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Hi community, I have the following use case, that I can’t seem to solve: In Insight, we have, amongst others, the following tables/object types: IT Manufacturers Laptop Models Laptops When cr...
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I made a request type that has an associated custom form with several text and checkbox fields. This form works in the Portal just fine and I confirmed that a user does not need to login to access th...
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Hello, How to link multiple tasks to a story using bulk change on Jira Cloud? Regards, Ilídio
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We are using a team managed service project. Is there by any chance a way to allow the portal customers to resolve their own ticket like it is possible in the company managed projects?
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My dash board privacy is shown as pvt. I cannot share to my team members
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Hello all, Everyone can send in ticket using the email channel. It always worked except for one time where it Failed with the reason "Signup is currently not available". Does anyone know why? Thank...
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Hello all, Current situation: All mails sent to support@gmail.com gets forwarded to Jira at support@company.atlassian.net. This works most of the time and assigns the correct reporter that sent the...
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Hey all I've set up some automation in Jira SM Basically when a ticket is logged through the channel & a certain form is used, we want a page in Confluence to be automatically created usi...
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Hi, We have a setup where one of our websites has a contact form that then generates an email to a shared mailbox that Jira Service Management then automatically creates a ticket from. The problem:...
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Hi, We migrated our Jira and Confluence spaces across to the cloud over the weekend so now none of our links between the 2 systems work as the paths in the links have changed. Could someone pl...
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Hi everyone, I want to restrict some values of cascading field let say 10 options out of 20 on on a particular transition/ screen, also and error msg should pop up and transition should not suc...
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Good Morning! I have 3 different ones in the same form in jira and I need to concatenate the values of these fields in the summary field during the notification of approvers. does a...
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hi would you help me how can I stop date in one issue until I complet the task?
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Hello, I created a Jira Service Management service desk portal for managing costumer requests and support tickets. Costumers can access the portal through a link like this and create new ti...
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Hi, I am trying to figure out if Discovery can be hosted in Cloud, or if it has to run on in our data center. We have Service Management hosted in Cloud. When downloading I get the choice between th...
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When we have an active sprint with 10 or more tasks the ones that are done or closed clutter up the sprint board so I wanted to filter by default to only show open and In progress tickets. I know you...
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We would love to be able to have a monitors in our office that displays the work scheduled for the day without anyone needed to be logged in. We figured that if we can somehow have the information pu...
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Hello, I am using Jira Cloud on a chromium-based browser (Brave). I am trying to use automation to create a monthly occurring task, then subtasks that would be attached to the first task. ...
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Hi, I have a service project (cloud) where different support groups can work on issues based on the type of issue. For instance, Business Applications issues are worked by support team "AppSup...
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Do anybody know whether its possible to group multiple form fields together and linking it to the description field so that all the information submitted on the form is added directly into the JIRA t...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
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| February 10, 2025 9:06 AM PST | ||
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| February 5, 2025 9:31 AM PST |