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Jira Service Management
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Hola , alguien sabe como eliminar una subtarea? de un proyecto o epic
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Hi there, With the pending rollout of JSM attention is turning to asset management. We have a legacy onprem system and the business wants to look at Discovery options. I see that insight...
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La idea es que desde el portal los agentes puedan crear un ticket con el tipo de solicitud en cuestión pero que los usuarios/clientes del portal no puedan ver esa opción. ¿Se puede tener est...
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Hello! We are looking to make our asset management process more efficient by using the QR codes from Asset Management. Is there any printers that work well for y'all with these QR codes, stick...
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Hi All, I am quite new to Jira (month) I have been looking at ways at improving our existing Change management within the Service project. I wanted to know if this is achievable or no...
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Is it possible for Internal Employees to create tickets via Microsoft Teams themselves?
392 views 1 0 Deleted user June 7, 2022 -
Hello everyone. I created a custom field labeled contact type and want to create an automation rule to set that field to email each time someone sends in an email to our instance. Is that poss...
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We are sending the email to the support address for ticket creation but the ticket never gets created. We have re-indexed and checked all email settings and everything seems to be in place, This is a...
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I will preface this with saying I am not a savant when it comes to script languages. I can fumble through on a good day. With that being said, I think I am looking for some form of scriptrunner scri...
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Buenas tardes queria crear un filtro para que me muestre todos los IN que se fueron generando en los ultimos meses pero solo hasta el dia en que abro el dashboard como para ir viendo la tendencia de ...
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Customer Organization has already been added, but it does not appear on the printing form
287 views 2 0 Deleted user June 7, 2022 -
I want access custom fields in api form. e.g. customfield_10149 I want to access like this: https://fenergosupport.atlassian.net/rest/api/3/field/appkey__customfield_10149/option Would you be able to...
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We have current state: Customers create a lot of requests of different type with different time to resolution. While a customer can search and filter his requests on his own, we want to provide a c...
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"Waiting for my approval" requests not appearing in Customer Portal when user selects "Requests > Approvals > Waiting for my approval"... Apparently some bug in the filter of the Custo...
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I just want the key value of issue created in my application, so that I can add data from my application. I have try to do that using API but I am not able to succeed. Other than this I have created ...
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In some cases we might have more then one approval round in a single issue for the same status - i.e customer didnt approve the first window to run a change, but approves the second provided. My us...
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If someone updates a request by sending an email, it is normal that they should receive an email back to say that the request has been updated? If so, can this be turned off as it seems a bit pointl...
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I have a service desk ticket that has a list of checkboxes: - Option 1 - Option 2 - Option 3 If the user selects Options 2 and 3 when they submit the service desk ticket. I want to: 1. Cre...
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I am migrating user from Jira Software to Service Management. One of the projects our support teams uses is a task tracking project. Why isn't there a task tracking project for Service Ma...
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I'm sorry if I've asked this before but I can't find it. We want to receive email requests from external customers to a service project. I added gmail.com to the allow list on a project but it still...
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I have recently expanded my user base allowing on group to have their own Service Management project. As an unintended byproduct, those specific users no longer show up in user filters that I a...
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I am looking to input the Service Management tool into my teams jira software. I was just wondering how other people have found it when reporting on SLAs, how useful has it been for your scope of wor...
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Hello, Following the breakdown on the Atlassian Cloud environments, the question of a backup solution arises! What are the existing solutions, in the event of a failure of cloud instances, to set u...
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Can I like add one workflow template and use every time that when I create a new project? I don't wanna built every work flow again and again
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In Legacy Automations I was able to mention coworkers as part of an internal comment when a ticket is at risk of breaching SLA or needs attention: However, in JIRA Automations I can set an int...
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Atlassian Community Events
| User | Count |
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| 27 | |
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| 4 |
| Subject | Author | Posted |
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| 6 hours ago | ||
| 14 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |