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Ticket Requests are Not Creating Tickets (Emails Flowing OK)

Aaron Cappiello
Aaron Cappiello
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June 7, 2022

We are sending the email to the support address for ticket creation but the ticket never gets created. We have re-indexed and checked all email settings and everything seems to be in place, This is a standalone on-premise installation 

Jira Version: 11.0.13

OS: Server 2012 R2 6.3

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Brent Beitel
Brent Beitel
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September 8, 2022

I am having this same issue. Are there any known bugs about this? Or any solutions? 

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