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Community resources
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- Questions
Jira Service Management
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Hello dear community. I have a question. 1. I need a ticket to be created automatically at a certain time of day, I have already done that with an automation. 2. Once the ticket has been created, ...
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I have a Custom Field Text Field (multi-line) (lets call it A) which contains text and some smart value. Then I have another Custom Field Text Field (multi-line) (lets call it B) which contains...
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Hey! I have 2 main projects: X, Y Also I have 3 projects: A, B, C And I have a group of users: Group So I can create a ticket in X/Y project and Escalate it to HR for example. Whe...
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Hi, Can you please help I need a reporting system for our locally hosted opennms enviroment i want when nodes report faults to give a notification via jira and in turn jira reports to us. &...
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When i type @User it is not working anymore, no list of users is brought up, it doesnt change to highlighted and no alert is sent. Simply users normal text, can you advise? Thank you
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Hi, I am using Power Automate to create a new issue in Jira, this is working perfectly and selecting an issue type of Service Request however I cannot figure out how to automatically s...
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Hi all! We are facing an unexpected error in Insight. In the search for object section, normally you should be able to insert a text and find all object that contain that text. But in our Jira we ...
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Hi, we have had multiple verified email domains but overnight, 2 of them changed their status to 'unverified' The DNS Records didn't change and are still there. How come they are unverified now? T...
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Hi! I've been trying to rack my brain around this but don't seem to be able to find a solution. I'm trying to use the Insight REST API (https://insight-javadoc.riada.io/insight-javadoc-8.6/insigh...
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How does it serve my form? How does it reflect in other places?
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Now that JSM has the ability to create forms, for requests. Can that form be included in the email's that are sent for approval? Either in html of the email, or as an attachment? Looki...
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Random comments on my tasks from other people are turning up as blank. If I refresh the page then I can see the comment for a second before it goes blank again. Has anyone else experienced t...
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Hi community, I am working on a project, which utilizes Jira's service desk. I am required to make a simple action tool, which helps find any user's information (project roles, system roles, e...
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Hi, We have email requests setup in our Service project. I have some employees who after they email in a request to support@x.altassian.net any subsequent responses are not showing up on the ticket...
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I made a custom date and time picker field. I want to use it as smart value in email notification. I am using value: {{issue.[fieldname]}} but it shows up as: 2022-06-17T05:00:00.0+0000 ...
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I am trying to use {{issue.affectedServices.name}} in automation that sends an email but it shows up blank in email. Automation email: " <strong>New Incident: {{issue.summary}} ...
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Hello, What's the most scalable solution to having 20-30 external clients have access to one JIRA system? They can't be allowed to see other clients' tickets and the # of clients in the...
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Does anyone have any experience or can recommend a partner which has performed a migration of data from BMC TrackIt On-Premises to Jira Service Management cloud? All we need is data from TrackIt (wh...
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Hello, I have a CSV import mapped out in Insight for an object type with the following attributes: -Name -Serial Number -Model -Make -Decommission Date Question: when updating with a CSV impor...
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Hey All I have set up the Service management portal for internal users to report issues related to products. I have made the registration open for them. What I noticed is that t...
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I have a helpdesk used for logging requests for lab work. We would like to be able to automatically generate a summary PDF with just a couple of fields when the issue is created. This would then be p...
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I am looking for a certification for Service Management, the only one I can find is for Cloud. Is there a test for Data Center?
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My company has two different groups with wildly different needs: consulting -- fast growing, simple processes, limited add-ons and development -- stable size, complex processes that include a few add...
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Hi, On Jira Service Management, I cloned an issue then I shared the result issue within organisation. The problem is that my customer couldn't see the cloned issue. I alread...
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Atlassian Community Events
| User | Count |
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| 27 | |
| 10 | |
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| 6 | |
| 4 |
| Subject | Author | Posted |
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| 8 hours ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |