Community resources
Community resources
Community resources
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Jira Service Management
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DON'T WANT = New tickets created via emails sent to our email address. WANT = Customer email reply to question sent from JSD issue to log a comment in the issue. WANT = Customer email reply to a no...
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I installed the JIRA cloud extension from TEAMS marketplace and I am trying to incorporate. I am trying to integrate teams In Microsoft TEAMS with JIRA cloud. I am using the following guide to integ...
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How do I create a service workflow? For example: When a new employee joins the company, HR opens a ticket for IT to create access to internal systems. We need a task to be created for each access an...
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Hello everyone, I faced with issue about approval step. When ticket step go on to approval step need to choose relevant employee and I am as administrator on jira can choose approval employee on th...
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I am trying to create a read only access to one project for everyone with a certain domain. So far I have not been able to find a soloution. Are there anyone who have tried, and succeeded at a...
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Cannot view or open my stories today. Please see the following message that appears. Cannot open project/issue The project or issue you're trying to open doesn't exist or you don't have the perm...
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Hi, How can I include Issue ID (not Issue KEY) in a list of issues from a certain project? Without having to use AddOns or APIs or similar. BR Catrine
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As a team, all members can create tickets in our Jira project. They then wish to put someone else in as the Reporter for the ticket. However, the ticket defaults to themselves as the Reporter and doe...
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Hello, I was trying to import new HW to Insight and in new Insight I didn't find a possibility to import data to existing object type. When I run the import it will create new object in sch...
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Can I delete Organizations and customers in Bulk
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I simply just wanna start( create) a new issue( request) based on finishing of the first request but in automation and rules, I cannot see a "Create issue" option at it is shown in this page: ...
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Hi Team, We have a user portal where they will submit requests. Is there a way to enter multiple name/email address on a single field? The name/email address is from external so there are no re...
424 views 1 0 Deleted user June 19, 2022 -
Hi Team, I am new to JIRA Service Management and trying to explore the options around data migration. I am looking for a quicker option to export the tickets with comments, audit track and screensho...
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Hello Team! I'm using Jira Cloud Service Management. Is there a way to modify the validation message on Portal? If there is, how can I navigate the page to modify the message? Thank you so much!
487 views 2 0 Deleted user June 19, 2022 -
Hello, I developed an external app to setup the schema and mapping for an import based on this documentation: https://developer.atlassian.com/cloud/insight/imports/schema-and-mapping/&nbs...
650 views 1 0 Deleted user June 18, 2022 -
Hi all The new plugin development version baffles me It was be easier early I can't specify components and their imports in atlassian-plugin.xml - and must use annotations. OK I create a class ...
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Hi, I want to search based on organizations I want to use a wild card, for example, I have 20 organizations with these samples: x-class-a y-class-a z-class-a I want to search like this: o...
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I am looking to use the API to download ticket data for reporting purposes. However, I would prefer to not download everything every time. Instead, I would like to only download any tickets that were...
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Im using Automator on mac to create a simple "Big Red Button" that employees can run, It asks for their name ($1), their location ($2) and their issue ($3). I have it set up to pass these argum...
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...bject to true, and if it's set to anything else, I want it to be set to false. Is there a way to do this? Possibly with a regular expression? I've tried using this simple regex: manifest But that r...
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I'm looking for a log in that allows a user to view without the need for a monthly license at a fee.
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We are building an web app which itself has authentication and we want to use the same authentication for our customers (service desk external customers) for the customer Portal of service management...
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My project is in a company-managed environment. We are looking to set up some custom statuses that are only relevant to my project, not every project in my company. Is there a way to do this?
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There is a specific email request that keeps getting rejected by the SD Bulk filter, the detail column describes them as bulk email even though the highest no of emails sent by that account in one go...
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Hi, I was wondering what kind of permission does Insight Discovery tool needs in order to scan each and every assets in the network?
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Atlassian Community Events
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| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |