Community resources
Community resources
Community resources
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Jira Service Management
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We would like to run the Rest API using Oauth 2.0 authentication for Jira On Prem version. Please provide the steps to obtain the token and how to use that token in the rest APi? &n...
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Hello Atlassian Community, I'm struggling with email notifications from Custom Events. I've followed all these steps: https://support.atlassian.com/jira-cloud-administration/do...
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API: https://my.atlassian.net/rest/servicedeskapi/request Body: "serviceDeskId": "12", "requestTypeId": "292", "requestFie...
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System Admin cannot create a project: Getting Error: We couldn’t create your project Something went wrong, please try again.
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Hi all! We are implementing Insight using the Insight Discovery app. Atlassian support said we have to use a server to export info even though we have cloud. I have used the cloud export type with t...
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In JiraSM in the Queue view, when you select several tickets, a quick actions bar pops up that lets you: Link, Comment, Assign, Watch, or Delete the selected tickets. Is it possible to modify those q...
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I'm in the process of setting us JSM. The inbound email requests works very quickly and the email is processed and the issue is created in less than a minute. However, when I test ...
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I have several custom fields setup for use within my customer support portal that are "Paragraph (supports rich text)" fields. Of the four fields setup this way, only one is showing the tool bar to a...
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Hi, I have successfully installed and was able to trigger Insight Discovery agent to start scan. But I am not aware of how to transfer Scanned file to Insight cloud. SFTP is not an option?...
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We are migrating a project from Jira Software that has a project key of AMSIR and now creating a new project in JSM. Can we use the same project key or do we need to create a new one? &nbs...
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Hey guys! I'm using Jira Service Desk software and I started to use Epics. When creating a new Epic, I'm creating a new Issues in this epic but for some reason i can't see the issu...
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Hi, I noticed that a few customer accounts have been disabled. As the sole site-admin, I did not do that. How could that occur? Did they forget their login and therefore automatically got disabled?&...
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Can anyone advise how i set up up a flow that automatically adds multiple approval groups when a Change request is raised, I a struggling ot find this out. There seems to be an option in the field se...
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Hola amigos, estoy tratando de crear una regla en Jira , que permita no enviar en el correo que llega al cliente informando el estado de su requerimiento la encuesta de satisfacción, la regla seria c...
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Hello I need to create a Queue in mi Jira PRoject and I do not have this option in the Project sidebar. It is a Company Managed project. Is it for the type of project? Thanks in adva...
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Hi Community! :) I have duplicate fields showing up on the portal view request type. I am not sure why the same field is appearing twice. Anyone else run into this and know the solution besi...
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Hi we have an issue where we ask a user to use a portal form to choose a manager from a user group list. Some users are seeing the list, some partially, some don't. Iv'e been told to grand the permi...
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So like just about everyone who uses JSM Cloud - I have my system configured to create tickets when our email address is contacted. IE - if you send an email to jira@mycompany.com, we will automatic...
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Clients cannot raise tickets via e-mail only portal (some clients cannot access the portal so rely on e-mail). The clients e-mail is forwarded to our default email account but no ticket is created/ra...
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Need an automation rule that changes the priority field as we get close to a specific date for our "Start Date". If we are less than 7 days from the start date , change priority to Highest. An...
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Buenas tardes, en la versión de Jira ServiceDesk teníamos la posibilidad de crear automatismos personalizados sin usar plantillas, pulsando en "Regla personalizada" ¿es posible hacerlo tam...
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Hi Guys, So our set up is that we have a Service Desk but we create linked tasks from the create task link. Is it possible to automate the SD element to create linked tasks, (not sub tasks), to ind...
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Hello all, I know there is a way to move issues between projects, but is there a way to move them easier with a single button for example?
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I've added "Request participant" to Create Issue Screen configuration, however, the field is not displayed on Screen. Also "Find your field" shows that the field should be visible: However on t...
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Hi All, We currently have some automation set up for when tickets are created to create a number of sub-tasks. Due to the way we work we clone tickets then move the clone tickets into this project. ...
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Atlassian Community Events
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |