Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hi, could anyone help with the following problem: We want to auto-respond to a customer support email which has a certain keyword e.g. "new feature" in subject line. However, by using Automation, th...
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CSAT seems to be working randomly. There is no rhyme or reason that I can figure out. Is CSAT only for certain types of requests or incidents? Is there a setting that can be set to have CSAT go out f...
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Is there a way to run a report that would show percentages of each type of issue? For example, lets say in the last 30 days: 5% Bug, 10% Problem, 12% Technical Support, etc. If not, a report that ...
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In Jira Service Management, Channel, and Customers, it shows all of our Jira users. Is that by design and can they be hidden?
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Hello Atlassian's, I am pretty curious what is in the backlog for the JIRA Cloud mobile app. Unfortunately there is no any roadmap or am I just blind? :) There is a lot of things which shou...
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hello community!! Atlassian community I have a question, when using the insight with an incident in jira service management. When linking the insight with a Jira service management incident, can th...
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My apologies if this was asked and answered already. I'm very new to Insight and have read a lot of documents, but I can't find if it's possible for data from a Windows device to be automatically upl...
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How (best) to notify a group (either by project role, or a user group) when an issue is added to a specific queue. We have several support groups, to which tickets can be assigned (one...
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Hello, Situation: We have a project (PROJA) which uses labels Lt1, Lt2, ... , LtN and Lpc1, Lpc2, ... , LpcN. We also have 2 custom number fields VA and VB - and a value cal...
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Having put all the DNS entries in, the domain was verified yesterday but today every single entry has turned back red. We are only evaluating so they are not interested in supporting us, so ...
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Hi All, I do a weekly report I would like to stop doing this in MS Work and use confluence. There are 3 items on the report that I cant get in confluence unless i screenshot them: The Service Man...
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I recently modified the Delete issue permission in a service desk project removing Service Desk Team and Customer - Portal access. When I went back into the project settings later I was gre...
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Hi Jira Admin, I have an issue when our customer creates a new ticket, as assignees cant receive an email notification when the issue is created. We already set a notification scheme like thi...
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jira怎么创建包含多个触发器的自动化规则
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When JIRA create a issue, this issue don´t let change issue type, JIRA ask move issue. How can I change issue type whitout JIRA ask to move data?
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I have added customer "tina.fernandes" in project "card operations" which is under jira service management. Now when customer opens the link for help desk, he is asked to enter credentials. ...
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Hi In our Cloud instance, we are trying to somehow populate a custom field based on the requester's the organization/domain name. I've read through this topic https://community.atlassian.com...
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Hello, is there any way to perform an IQL query on multiple object schema? I have objects on one Object Schema that are related to multiple objects in different Object Schema like this: ...
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Hi guys, I created an specific issuetype for some "suggestions and ideas" where our employees can raise a ticket. But our team want to "restrict" this type of issue to be created just once per month...
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Hello all, I am wondering about the formatting for emailed requests. We moved from Freshdesk to Jira as a service desk and we noticed that the formatting is different. In Freshdesk, the forma...
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New JSM account added one agent and one test customer out of the box, customers can’t create tickets, fixed that Now ready to sign up (internal) customers (same domain as initial agent and custome...
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Hi Is it possible to create into Jira Service Management Portal custom field what get value from another project field. Idea background is in Personal OnBoarding ticket where JQL into this portal...
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When a user create a ticket from customer portal using "System issue" request type then I need to add the object from "Asset Management object scheme" to Jira service desk ticket issue view. I need t...
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Hi I noticed that Atlassian rolled out a change on the create issue/request screen wherein the request type field is now a mandatory field. Based on our project's configuration, we do not require t...
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Is there a possibility to map custom field and value to work management project from a SM project using automation for cloned issue.
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| June 18, 2025 4:57 PM PDT |