The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

I am not able to access JIRA Service Desk

Visnu P Kumarr
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 14, 2022

I am not able to access Jira Service desk.

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Alex Koxaras -Relational-
Community Champion
September 14, 2022

Hi @Visnu P Kumarr and welcome to the community,

If you are on a server jira, you have to contact your administrator and let him know of your problem and message you are receiving. There could be alot of things as to why you can't login.

If you are on cloud, you have to let us know which plan you are on, and if you are eligible for Atlassian's support.

In any case, a screenshot of the message and the url you are trying to login would be very helpful.

0 votes
Rilwan Ahmed
Community Champion
September 14, 2022

Hi @Visnu P Kumarr ,

Welcome to the community !!

  1. Are you using a cloud instance or server/DC instance of jira service desk ? If your url has atlassian.net in it, then its cloud. 
  2. What error are you getting while logging? 
TAGS
AUG Leaders

Atlassian Community Events